Stephen took his time showing us how the car worked and answered all our questions. Great handover

We went through all the key aspects of the new car, with patience and knowledge.

We met with David, who provided an excellent service. He was very knowledgeable, helpful and assisted us with all elements of my motability enquiry

When I called the online service and explained I was receiving a warning light that an oil service was required. I was not sure if this could wait for my annual service and MOT in March 2024 and he suggested I should make a booked to have the warning light checked and also to book in my annual service there at then. He said the oil service check would incur no cost. I made both bookings and I was perfectly content with that and the way it was handled. When I arrived for the oil service check, the staff had this down as a vehicle service. They suggested I have the car service, as I had a Volvo Plan for that, as this would address the problem with the oil indicator. This would save me the inconvenience of returning in March. If I had the oil service I would have been charged for this only to have the same work done again in March. I do appreciate the call centre staff are not vehicle technicians and I have no complaints about the person who dealt with my call, as he was very professional in his approach. I could not fault the service I received. I was given wrong advice from the call centre when booking the service, but this was well managed when I arrived at the Hillington Centre by the woman who booked my car in. She suggested a solution, which was perfectly acceptable to me.

Offered a pick up and delivery service which was very helpful To have my car picked up and delivered back by a lovely gentleman was most helpful

Easy to use Excellent service from checking in, work done to a high standard to full explanation on check out.

Very quick and easy.

Fast and friendly all the way through

Would have been 5 stars but the car wasn't cleaned properly- not an issue by any means, just looked like it had a sponge rubbed over it and the bottom half still covered in dirt. Other than that, excellent as ever.

Very smooth