hi i purchased this car CF 72 GWD last day in june25 was told thats you no more bills etc until june 26 when service will be due so 3 days afore xmas up pops the service light couldnt understand as at this time i only owned the car 6 month when i was expecting 1yr free motoring.i visited the volvo garage in hillington around early january 26 and spoke to the lad who sold me the car he couldnt understand it but said he would get back to me few weeks later i got no reply so i decided to contact servicing about this issue they then told me because the car had been serviced 6 month before i got the car then id need to book car in for service at over £350 i was lead to believe when i bought car with 18,000 miles that it would be a year until i needed service not happy about this i feel ive been mislead youd of thought paying 37,000 pounds it would off been serviced just when i purchased it

hi i purchased this car CF 72 GWD last day in june25 was told thats you no more bills etc until june 26 when service will be due so 3 days afore xmas up pops the service light couldnt understand as at this time i only owned the car 6 month when i was expecting 1yr free motoring.i visited the volvo garage in hillington around early january 26 and spoke to the lad who sold me the car he couldnt understand it but said he would get back to me few weeks later i got no reply so i decided to contact servicing about this issue they then told me because the car had been serviced 6 month before i got the car then id need to book car in for service at over £350 i was lead to believe when i bought car with 18,000 miles that it would be a year until i needed service not happy about this i feel ive been mislead youd of thought paying 37,000 pounds it would off been serviced just when i purchased it

This is my second complaint regarding the same concern I had initially which was lack of communication. However, I am now further down the line of an order with no way forward. My faith in your dealership has diminished & I am outraged at the complete lack of empathy & service level I would expect from Volvo. It’s ridiculous that as a customer I am having to contact your salesman for information regarding my order. From the expected delivery date of 05/02 to 19/02 and now potentially the 25/02 is unacceptable. Not once have I been informed of delays. I have taken time to phone your colleague and been fed various excuses of which I buy none.

Complaint Regarding Complimentary Home Charger Offer – Order Placed 21 January 2026 - Order number- 11642678 - car registration OE72GXFI am writing to raise a formal complaint regarding the complimentary home charger offer linked to my recent purchase of a pre-owned Polestar vehicle.On 21 January 2026, I placed an online order for a Polestar 2 (pre-owned) via the Polestar website and paid the £150 deposit. One of the key reasons for placing my order at that time was the advertised Polestar Pre-Owned promotion, which stated that customers ordering a second-hand electric vehicle between 15 January 2026 and 25 January 2026 would receive a complimentary Zaptec home charger (provided the vehicle was collected by the end of February)I have a screenshot clearly showing these terms.My finance application (PCP) was accepted online by Polestar on 21 January 2026. On 23 January, I confirmed in writing that I would collect the vehicle on Thursday 29 January, which I did.The vehicle was located at Lookers / Volvo in Glasgow, and from 23 January onward I was in direct contact with the sales executive, Calum McColgan. He confirmed he would manage the process and explicitly reassured me that I fully qualified for the complimentary charger offer. At no point was I informed of any issue with my order or eligibility.On 25 January, I noticed that my £150 deposit had been refunded. I contacted the sales executive immediately to flag this, but as I had completed everything requested from my side and was not told this was a problem, I reasonably assumed it was part of the standard process. Additionally, on 23 January Calum requested my date of birth for the order form, which further reinforced that the order was progressing normally.Given this timeline, there is clear evidence that:My order was placed within the offer window.The vehicle was collected within the required timeframe.I received repeated verbal assurance from the sales executive that I qualified.I was therefore extremely surprised when Qvanta, the installation provider, informed me that I would need to pay £495 because my order had allegedly been processed outside the promotional dates. This contradicts both the written terms of the offer which specify the order must be placed (not processed) within the window and the assurances I received throughout.I have substantial evidence demonstrating that my order met the promotional criteria, and I have not been provided with a clear or satisfactory explanation from Polestar or Lookers as to why the full offer is being declined.Given the above, I respectfully request that this matter be reviewed and rectified, and that the complimentary home charger be honoured in line with the published promotion and the commitments made to me during the purchase process.I look forward to your prompt response and resolution, as this situation has been very disappointing.Kind regards,Sonia

My Volvo XC90 (KN17 DJD) was purchased from Taggarts Volvo Glasgow.A fault developed with the passenger rear door - the car was brought in for repair in March 2022. It was found the fault was due to the lock seizing. This lock was replaced. See Invoice Document number 14304920. The bill was nearly £200.Sadly, the problem has persisted intermittently since then and seems to be happening more frequently, despite the change of lock. At times the rear door lock fails to engage and the door opens. This has happened whilst I am driving and I often have my kids on the rear seat. Clearly this is dangerous. When I called Lookers, I was informed I would have to pay for diagnostics all over again. Can I ask what can be offered here given the problem should have been rectified by my Volvo dealer? Please also note this is a significant safety concern so it needs to be taken more seriously.

I had put my phone in for a service and I asked them to also fix 2 broke air vent sliding adjusters, front and rear, which had fallen off with general use. The service department have then just used glue to glue the adjuster to the vent. This makes them unusable to adjust the vent. But the biggest issue is that in using glue it has spread over the adjuster and also the touch control panel for my back seat air and heated seats which I can't remove. If they couldn't repair the vent they should have just said they couldn't and left it. I now have a much more significant issue and this reduces the value of my vehicle. I expect resolution of the issue and compensation for the very poor service considering over £600 spent on the service itself.

Hi, I purchased a Range Rover sport from Lookers Darnley in 2024, this was serviced through a service plan in 2025 at the Lookers Land Rover Motherwell, the car is now due another service but after calling the Motherwell branch I was informed this is no longer a Lookers branch, can you advise if the service plan is with Lookers or Land Rover.Service Plan No, 14GHLFReg, SJ24 DAARegardsDavid Gibbons

To whom it may concern,I have tried to speak with Grant Kane (sales) multiple times but have had no reply via email or by phone when I enquired at the Lookers Glasgow Centre.It appears my V5 was never registered in my name and I have tried to ask if I need to contact the DVLA myself or if he/ the admin team has actioned this.I have emailed multiple times with no response.Before I submit any sort of form to the DVLA can you let me know if you’ve actioned anything on your side?When I asked for a replacement V5 to be sent out on the DVLA website, it can instantly tell you that the car is not registered in your name. Therefore, I need you to complete this part of your job.Sorry but it feels like poor customer care at the moment.Dr Janet Iqbal

We attend last wednesday evening to view a specific volvo XXC40.From Helensburgh. When we took it a test drive the breaks were grinding. The salesman was very dismissive offered no reassurance. Repeatedly told us its a valve nothing goes wrong with valve cars. But what really disappointed us was he decided that because we had a concern that we then were not buying this car. He also said no new customers of volvo attend your store. There should not be a hierarchy of customers. And the decision to buy a car should be ours.Since them,I have recieved a business contract that night and a further text to share feedback on my recent purchase...which I have not purchased? As we were not able to by your salesman. This is quite worrisome.

Overall excellent