We have a EX30 (SD24ZPE) which is subject to the current recall notice, my legal adviser reviewed the 2 notices received to date and has concluded there are grounds to reject the car, Volvo UK contend otherwise. As supplying dealer I seek your intervention in this matter, the car was bought partially to carry grandchildren, it is no longer acceptable to use it for this purpose. I do not want the £200 voucher, it would complicate the any legal action, I would be interested to have your response, including any proposal you wish to make towards resolution.I can share the exchange of emails with Volvo, please let me know how to send?

I wanted to raise a couple of issues I have experienced at Lookers Volvo Glasgow in a two-year time span.My husband and I have been purchasing Volvos from this site since 2018, and we are currently on our third XC60. We like our car and the Volvo brand but noticeably the customer service in this branch has declined over the years.The staff are rude and obnoxious across the floor. The front desk receptionist does not greet you on entering the building or acknowledge a customer has arrived. The service department colleagues are even worse with their mannerism.One of the encounters leading to this complaint was a visit to the garage for a vehicle check and they noted a puncture to my tyre on my previous Volvo. The puncture was incorrectly repaired, and my tyre was flat within a matter of hours. I had to take it to a local garage to assess the problem and was advised (a video was taken of the tyre in that local garage) of the incorrect work completed by the Volvo mechanics resulting in another cost incurred. When phoning the service department to raise the issue my comment was laughed off by the manager and I was told 'it must have been the apprentice.' I do not find this funny as I had to cancel multiple appointments booked that afternoon but also highly unprofessional as a response. I then had to suggest to the manager a refund for the failed puncture repair I already paid in which I had to email over the video as evidence. At this stage I thought the attitude might have been a one-off problem, but I have recently returned to the Volvo lookers Glasgow and to my surprise it isn't.Due to the lack of trust of the mechanics at Lookers Volvo Glasgow, I had my current Volvo serviced at a local VAT registered garage whom my family have used for many years, and they have serviced other Volvos we have had in the past. As the software had recently been updated on Volvo the service message wouldn't disappear off the dash and I contacted them to advise to check it in and review the issue. The first phone call I made to book it through the service department the gentleman was rude with a high-pitched voice and said they wouldn't do anything but I could book it in anyways. (Now bearing in mind this is a one year old Volvo and it was its first service and under full warranty). The night before my car was due into the garage at 5.30, I received a second phone from a female in the service department to say it would need a full service otherwise they won't do anything. I note there is nothing in my Volvo contract to say the service needs to be completed in this particular garage otherwise it would be a mandatory requirement to add on the service package on purchase that I'm sure a sales representative would highlight this key point. The woman's attitude to a customer on the phone was nothing less than disgusting and when I asked questions her response was 'I don’t know I just work here.' I am still trying to understand the rationale of her phoning me so late in the evening if she was unable to answer any questions I had. I proceeded to bring my car in the next morning to have the issue looked at and I asked to speak to the service manager before checking it in. This gentleman was nothing but smug is the best description to give with very much an attitude of a woman questioning a man (this was evident when my husband came with me to collect the car in the evening as that attitude had changed and he was then polite to him). One of my key points on checking in the car is why I was charged an additional £135 for a software update to the vehicle after a service had been completed and one that is under warranty, is this not something covered in a warranty of a one year old car, especially since on the Volvo website it states this software update will be available over-the-air in the next three weeks which I could then complete via the app?My husband and I both enjoy having a Volvo but after these past two experiences over this short time span compared to the previous experience we have had at Lookers Volvo Glasgow, we do not intend to purchase our next Volvo here when the time comes to exchange it again. This garage is somewhere I would no longer recommend to colleagues or family. It has become increasingly evident in the google reviews that I am not the only person to have an issue. I think there needs to be a culture change of attitudes and behaviours in this branch.

Dear Russell Jordan,Thank you for your email.I am surprised that further elaboration is required, as the plan administrator (RCA) confirmed that the summary of my formal complaint has already been forwarded to Lookers Glasgow.However, for the avoidance of doubt, I am seeking a refund of the pro-rata balance regarding the following agreement:Plan Name: Maintenance & Repair Plus - Platinum Plus, Agreement Number: LOOK1130521. Vehicle Registration: KP21LMK. Total Premium Paid: £939.00. Effective Start Date: 13/06/2025.My request is based on the following grounds:1. Mis-selling and Lack of Transparency:At the point of sale, it was not clearly explained that a single missed service would render a £939 upfront investment completely void. Under FCA regulations, firms must ensure that the limitations of a financial product are transparent. Had this "all-or-nothing" condition been highlighted, I would not have purchased the plan.2. Product Unfit for Purpose:As the plan is now void due to the missed maintenance, the contract provides zero utility. It is also important to note that I have never made a claim under this plan, meaning no costs have been incurred by the administrator or the dealership to date. Under the Consumer Rights Act 2015, I am entitled to a remedy for a service that is unfit for purpose. Retaining the full £939 premium for a voided service, where no benefit has ever been received, constitutes a clear "failure of consideration."3. FCA Consumer Duty (Fair Value):As a regulated firm, Lookers has a legal obligation to ensure products provide "Fair Value." Charging £939 for a service that cannot be rendered is a clear breach of this duty. RCA has confirmed that they only hold an administration fee and that the full premium remains with your dealership.I would prefer to settle this matter amicably, however, if a satisfactory proposal is not received, I will request a Final Response Letter to escalate this case to the Financial Ombudsman Service (FOS).I look forward to your prompt response.Kind regards,

I Had An "e" Mail and text message to inform me that my Car Was Due An M.O. t. And service on 212/2/26 . I phoned To Book For The Above asked When Test Was Due I Said Expiry was 11/3/26 operator said they could not give date for test but said they could do service on 24/3/26. I asked At this time about a curtesy car but got what seemed a stock anwswer none were avaliable. As I Live Some 30 Miles from hillinton this Was Not The Service I Paid Warranty To Recieve As I Was Advised I May Be Able To Arrange Test Locally.

HiWe have received a complaint from the below customer. They have confirmed that this is about the sale of the warranty plan that they were not made aware of the cancelation process during this. They also reported they came to you for a service and you refused to do this and that you had nothing to do with providing a service for the vehicle.

On Thursday 12th February, my car began displaying multiple warning lights, including an airbag warning. I contacted Volvo Assist and a technician attended. I was advised to take the vehicle into Lookers Glasgow but to wait for a call the following day with instructions. I did not receive this call and had to contact the dealership myself, at which point I was informed there had been no notification regarding my vehicle. I was also told I should not have been advised that it was safe to drive given the warning lights displayed.I am a full-time working mum and specifically chose a Volvo XC90 because of its reliability, safety and 7-seat capacity to accommodate my family’s needs. Since my vehicle has been in your care, I have effectively been left in limbo and provided with a Volvo XC40. While I appreciate being given a courtesy vehicle, it is not comparable to the 7-seater I purchased and rely on regularly. This has caused significant inconvenience to both my work and family commitments.While I understand that arranging a replacement vehicle is not directly the dealership’s responsibility, the overall handling of the situation has been extremely frustrating. I received multiple calls from Enterprise asking when the vehicle would be returned, as they had not received updates from Lookers. This meant I repeatedly had to contact the dealership myself for progress reports. On several occasions, I was given dates when the car would be ready, only for this not to happen.Whilst the vehicle was in, I arranged for a service and MOT. I was advised that four tyres required replacement — three in the red zone and one in the amber zone. I agreed to replace three tyres and made it clear I would arrange the fourth independently, as I could have this done elsewhere at significantly lower cost.On Thursday, I was told the car would be ready Friday and available for collection Saturday. On Friday, I received a call advising it would not be ready due to blocked rainwater filters causing water ingress into the carpet. I appreciated this being identified and agreed to collect on Monday.On Monday, after numerous unanswered calls and promises of call-backs that did not materialise, I eventually spoke to Angus at approximately 5pm. I was advised the ABS light was still showing and required further work before collection, hopefully ready the following day.Today, I received a call advising the car was ready. However, I was informed that four tyres had been fitted — not three as agreed — and that the additional tyre would be added to my bill. I did not authorise this work. While I understand the tyre may have required replacement in due course, I had expressly declined this at the time and planned to arrange this myself elsewhere at significantly lower cost.Furthermore, I took an additional 1 hour and 30 minutes off work to collect the vehicle, only to discover upon entering the car that the ABS warning light was still illuminated. I therefore had to leave the vehicle at the dealership and return using the Enterprise vehicle, meaning I will now need to take further time off work to resolve this matter.I am also struggling to understand how I was advised the vehicle was ready for collection when the ABS warning light was clearly still present. Whoever moved the vehicle to the collection area would have seen this warning displayed on the dashboard. I do not believe this issue suddenly reappeared at the exact moment I entered the vehicle, and this raises serious concerns about the checks carried out prior to advising me it was ready.This entire experience has involved:Lack of communicationRepeated missed call-backsInaccurate completion timelinesUnauthorised work carried outContinued warning lights despite being told the vehicle was readySignificant inconvenience and loss of working timeDisruption to my family due to being without the 7-seater vehicle I specifically purchased for reliability and practicalityI would appreciate a prompt response addressing:Why the fourth tyre was fitted without my authorisation and how this will be rectified.Why I was advised the vehicle was ready when the ABS fault remains unresolved.What checks were carried out prior to notifying me that the vehicle was ready for collection.What steps will be taken to prevent this level of miscommunication in future.Whether any goodwill gesture or compensation will be offered in light of the inconvenience, unauthorised charge and time taken off work.I chose Volvo for reliability and safety, and I am extremely disappointed by the level of service I have received.I look forward to your response and a swift resolution to this matter.

hi i purchased this car CF 72 GWD last day in june25 was told thats you no more bills etc until june 26 when service will be due so 3 days afore xmas up pops the service light couldnt understand as at this time i only owned the car 6 month when i was expecting 1yr free motoring.i visited the volvo garage in hillington around early january 26 and spoke to the lad who sold me the car he couldnt understand it but said he would get back to me few weeks later i got no reply so i decided to contact servicing about this issue they then told me because the car had been serviced 6 month before i got the car then id need to book car in for service at over £350 i was lead to believe when i bought car with 18,000 miles that it would be a year until i needed service not happy about this i feel ive been mislead youd of thought paying 37,000 pounds it would off been serviced just when i purchased it

hi i purchased this car CF 72 GWD last day in june25 was told thats you no more bills etc until june 26 when service will be due so 3 days afore xmas up pops the service light couldnt understand as at this time i only owned the car 6 month when i was expecting 1yr free motoring.i visited the volvo garage in hillington around early january 26 and spoke to the lad who sold me the car he couldnt understand it but said he would get back to me few weeks later i got no reply so i decided to contact servicing about this issue they then told me because the car had been serviced 6 month before i got the car then id need to book car in for service at over £350 i was lead to believe when i bought car with 18,000 miles that it would be a year until i needed service not happy about this i feel ive been mislead youd of thought paying 37,000 pounds it would off been serviced just when i purchased it

This is my second complaint regarding the same concern I had initially which was lack of communication. However, I am now further down the line of an order with no way forward. My faith in your dealership has diminished & I am outraged at the complete lack of empathy & service level I would expect from Volvo. It’s ridiculous that as a customer I am having to contact your salesman for information regarding my order. From the expected delivery date of 05/02 to 19/02 and now potentially the 25/02 is unacceptable. Not once have I been informed of delays. I have taken time to phone your colleague and been fed various excuses of which I buy none.

Complaint Regarding Complimentary Home Charger Offer – Order Placed 21 January 2026 - Order number- 11642678 - car registration OE72GXFI am writing to raise a formal complaint regarding the complimentary home charger offer linked to my recent purchase of a pre-owned Polestar vehicle.On 21 January 2026, I placed an online order for a Polestar 2 (pre-owned) via the Polestar website and paid the £150 deposit. One of the key reasons for placing my order at that time was the advertised Polestar Pre-Owned promotion, which stated that customers ordering a second-hand electric vehicle between 15 January 2026 and 25 January 2026 would receive a complimentary Zaptec home charger (provided the vehicle was collected by the end of February)I have a screenshot clearly showing these terms.My finance application (PCP) was accepted online by Polestar on 21 January 2026. On 23 January, I confirmed in writing that I would collect the vehicle on Thursday 29 January, which I did.The vehicle was located at Lookers / Volvo in Glasgow, and from 23 January onward I was in direct contact with the sales executive, Calum McColgan. He confirmed he would manage the process and explicitly reassured me that I fully qualified for the complimentary charger offer. At no point was I informed of any issue with my order or eligibility.On 25 January, I noticed that my £150 deposit had been refunded. I contacted the sales executive immediately to flag this, but as I had completed everything requested from my side and was not told this was a problem, I reasonably assumed it was part of the standard process. Additionally, on 23 January Calum requested my date of birth for the order form, which further reinforced that the order was progressing normally.Given this timeline, there is clear evidence that:My order was placed within the offer window.The vehicle was collected within the required timeframe.I received repeated verbal assurance from the sales executive that I qualified.I was therefore extremely surprised when Qvanta, the installation provider, informed me that I would need to pay £495 because my order had allegedly been processed outside the promotional dates. This contradicts both the written terms of the offer which specify the order must be placed (not processed) within the window and the assurances I received throughout.I have substantial evidence demonstrating that my order met the promotional criteria, and I have not been provided with a clear or satisfactory explanation from Polestar or Lookers as to why the full offer is being declined.Given the above, I respectfully request that this matter be reviewed and rectified, and that the complimentary home charger be honoured in line with the published promotion and the commitments made to me during the purchase process.I look forward to your prompt response and resolution, as this situation has been very disappointing.Kind regards,Sonia