On service an oil leak was identified . Car still under 24 month Volvo selekt warranty but informed I would have to pay for exploratory work - over £1000 as the warranty was a3rd party . I contacted car Care the warranty company who informed me that exploratory work should be covered. This has causes a delay in resolving the issue with the car as i don’t now trust Lookers Glasgow and believe all the work should be covered by the warranty

I had my car serviced last week and looking over it at the weekend it looks like the oil filler cap hasn’t been opened or the oil filter changed.The oil filler cap still has dirt and dust in it and the area around it doesn’t have any marks and the oil filter doesn’t have any marks on it only an old coating of oil

We recently bought a new car (XC60 Black 2026 Edition) from Glasgow. Superb service throughout especially from Calum, nothing was too much trouble and he overcame a few obstacles with tenacity in order to keep his customers happy. Calum was very easy to deal with, engaging and good fun. He also is clearly making a great start to his career at Volvo and showed good technical knowledge and willingness to go the extra mile. Well done to all and especially to Calum

On 10 September 2025 I booked a Waiting Appointment for a service and first MOT on 2 October 2025 (today). A Waiting Appointment is not well defined and says only“ Please arrive 15 minutes before your agreed waiting time. On arrival, your designated service advisor will advise the exact length of time your vehicle will be with us in order for the required work to be completed”. All I had to go on was the fact that my two previous services of this type had lasted approximately two hours and I think that was a reasonable expectation for this service. I turned up ½ an hour before the scheduled appointment start. In the event the gentleman at service reception said it would take 2 – 3 hours and when I said “Oh” he said that was because this was a big service. So be it, that would have to do, not a big problem.In the event, it took over 5 hours (9.30 am – 2.40 pm). Much of this time my car was parked outside – I could see this from the seating area. Perhaps I was not in the queue. It most certainly did not take 5 ½ hours to do the work. Several approaches to the Service Desk elicited responses such as “waiting for paperwork”. Little comfort as I sat, by now alone, in the draughty waiting area.This is an appalling level of customer service and expectation management and reflects badly on the Volvo and Lookers brands.In fact he said 3 - 4 hours which on a reasonable costomer service interpretation should mean nearer 3 hours.A further update.My dashcam unit cannot be seen from the driver’s seat because of the rear view mirror, as recommended.Yesterday I went to the passenger seat to do some routine maintenance to the dashcam only to find that both the rear dashcam and the power supply had been disconnected from the main unit. Fortunately there was no need for any recordings since I collected the car. I have reconnected.So as not to be seen as just negative, I would report that the car is running beautifully.After a month I have not heard a thing from Lookers complaints people. I have to judge it not fit for purpose.Can anyone at Hillington make a response? That needn’t take more than a few minutes I reckon.

Put a £250 reserve on an XC60 reg number SH22RZN, didn't buy the vehicle but never got the £250 back either.

Put a £250 reserve on an XC60 reg number SH22RZN, didn't buy the vehicle but never got the £250 back either.

To Whom It May Concern,I am writing to make a formal complaint regarding the substandard and disappointing service we received during the first service of our Volvo XC40 at Lookers Volvo Glasgow on Tuesday, 28th October.Our concerns are as follows:• Upon arrival for our pre-booked service, we were informed that no booking was in the system. This service was booked on 20th October, and we received a confirmation email. Given Volvo’s reputation as a leading global brand and the premium cost of your services, this is simply unacceptable.• The customer service provided by the receptionist, Liz, was also below the standard expected from a premium brand such as Volvo. My main concerns regarding the receptionist’s attitude are:• At no point was an apology offered for the inconvenience; instead, the receptionist repeatedly stated that “it wasn’t her fault”. She has a responsibility to provide an appropriate level of customer service.• The first solution offered was to return home and rebook for another day, as we could not be accommodated. Having made a one-hour round trip with a nine-week-old infant, this was not an acceptable suggestion. There was no initial effort to proactively resolve the issue caused by the failure to honour our booking.• The receptionist’s abrupt and condescending tone made me feel like a burden, rather than a valued customer seeking assistance with a problem not of my making.• Although our car was eventually serviced, this only happened after significant prompting, and I felt the receptionist was obstructive throughout.• I received an email confirming completion of the service and saw the car parked outside; however, the receptionist insisted it had not yet been completed, which was clearly not the case. The reason for this misinformation remains unclear.• Our greatest concern relates to the lack of baby changing facilities. After waiting four hours for the service, our nine-week-old infant required a nappy change. When I enquired about baby changing facilities, I was told there were none and was advised to change him on the sofa in the middle of the public atrium. It is unacceptable that a car showroom specialising in family vehicles does not provide baby changing facilities, and equally concerning that no alternative arrangements were suggested to maintain my son’s dignity, such as access to a more private area.We are extremely dissatisfied with the service received from Volvo, especially given the positive buying experience we had last year. We feel it is important to raise these concerns, as I have never before felt so belittled by a member of service staff, particularly as the situation arose from a ‘lost booking’. We would like an explanation as to why our car was not booked in for its service. I trust that Volvo will take this feedback seriously, as it clearly falls short of the standards you aim to uphold.I would appreciate it if you could respond with details of the actions you will take to address these concerns.Yours faithfully,Dr Robert Reilly and Mrs Alison Reilly

Hope you are well.During the first service for my Volvo (approx. 1 year old), I was informed that both rear tyres (245/45 R20 103V) are damaged — one punctured and one non-repairable.Given the vehicle’s age and normal usage, I find it disappointing that such issues have occurred so early. I’d like to understand whether this could be related to tyre quality or a known issue, and what support Retailer can offer regarding replacement under goodwill or warranty or report about tyre quality.Thanks & RegardsSai Chandu A+44-7404744348

Subject: Fw: Being IgnoredDear Mr Brearley,I know you will be a busy man, so I'll keep this brief. If necessary, further evidence can be provided, as I have numerous email chains which remain unresolved on this issue.So, in short.1 - I purchased a Volvo XC60 from Lookers Volvo Hillington, Glasgow on the 30th July 2025.2 - The Sales Manager (Mike Wilkes) assured us that he had been trained to represent RAC warranties, so we included an extended warranty for an additional 4 years.This was in addition to 12 month warranty provided as the vehicle was an approved used car - First Registered 24th April 2021.3 - Prior to collecting the vehicle , I was sent the relevant documentation for the Purchase and Warranty. I read through this and noted the following clauses within the RAC warranty terms.Section 10, Paragraph 8 - What the plan does not provide."any failure of parts which have reached the end of their normal working lives where the vehicle isgreater than 8 years old or 80,000 miles at time of repair because of normal wear and tear;"This is similarly repeated in Schedule 2, paragraph 2 as follows.Wear and Tear"Coverage for components that have reached the end of their normal working lives provided the vehicle isless than 8 yrs. and /or 80,000 miles at point of claim".4 - As this particular vehicle would be 18 months older than stated 8 years clause by the end of the warranty period, I questioned this when picking up the car.The Salesman, Derek Taylor, didn't have an answer so escalated my concern to the Sales Managers available that day. Unfortunately I don't remember this person's name, but he was instantly dismissive of my concerns. Hands on the back of the head manspreading approach, as if I hadn't a clue what I was talking about. His comment was, more or less, don't worry about it, it'll all be fine. When I asked for that in writing, as I stated; "the likelihood of "him" being there in 5 years time to qualify that statement was slim, he began to sit up and take note. He eventually agreed to contact RAC warranty and get clarification on these clause statements to assure me everything would be OK.5 - Despite numerous emails asking for either an update, or a reduction in warranty period and my money back, I'm still waiting.It is my humble opinion that the extended warranty being provided by Lookers (on behalf of RAC) only covers vehicles up to 8 years / 80,000 miles. I consequently believe that Lookers have mis sold this warranty, despite being trained to represent RAC apparently, and if they have done so to me, how many other people have been equally conned?Having chased Volvo Hillington for almost 3 months now, I've now lost patience and intend to start discussing this warranty issue on social media to raise awareness to others who may also have been duped by Lookers, RAC and many others I'm beginning to believe.I'd therefore like to give you the opportunity to look into this issue first and give me your response.Clearly frustrated customer,Kenny Williamson

I would like to share feedback on sales executive Calum McColgan. I received my car on Saturday and this is my first experience with Volvo. I can honestly say that the whole process was excellent and the best I have ever received when purchasing a car. He is professional, kept me well updated and nothing was too much bother, assisting wherever he could. He is a credit to your organisation and I look forward to dealing with him in the future. The other staff within the showroom were also very welcoming and helpful