I had to visit the dealership 4 times regarding faulty sensors which led to a diagnoses of a cracked windscreen.Visit 1 (5th December) - led to diagnoses and I had to get a new windscreen orderedVisit 2 (22 December) - arrived at dealership to be told my company had failed to book the work in (despite hearing one of the servicing employees saying they could see the request on the computer and also having received a confirmation text that it was booked)Visit 3 (02 February) - arrived at dealership to confusion from servicing team once again saying there was no record of my booking but then heard one member of staff say to another "it is here, but so and so has done his usual". Then after being asked to wait 10 minutes was informed that CONVIENTLY the windscreen had just been taken out the box and it was damaged (which I simply do not believe) and I was asked to come back tomorrow (the 3rd February).Visit 4 (03 February)- attended dealership to finally have windscreen fitted.

Lookers at Hillington, Jaguar Landrover (now closed). Bought Jaguar epace SD24 RBV now with registration K300 NGS 29/03/25. Took back to Lookers in Hillington 07/04/25 as brakes juddering continuously. You cleaned pads and discs. We collected in good faith that our car was safe and well maintained. Brakes started juddering again within a few months, couldn’t get in contact with Lookers at Hillington as I think they’d closed by then. Recently had the car at Parks in Hillington and they say I need new discs and pads. The car is less than 2 years old. Obviously it needed these in April but they were just cleaned up. I was therefore sold a car that wasn’t fit for purpose or safe. Why was it not fixed? Please advise. Thanks.

Customer took delivery of Vehilce 20th January 25 .. customer is wanting to hand back as its not fit for her use she cant get her daughters wheel chair in back. The battery range is not getting the 250miles range. Please contact customer as soon possible . Customer is emailing Ian Lynch how has been helpfully in buying the vehilce

My car was in for a service on 25th November 2025. I didn’t receive details of the service outcome on this date, however I received this via email and text the following day, on 26th November.On this vehicle inspection I was advised that there were 3 red items needing urgent attention - brake pads and discs, replacement bumper and head gasket.Your colleague, Liz, called me and advised me that the head gasket was a very costly repair, and I believe I was quoted £2,600 (however I can no longer see this on the documents I’ve been sent so I’m unsure if this included the brake pads as well). There is absolutely nothing wrong with the bumper and to this day, I cannot understand why this has been flagged as a red.We contacted a few local garages and I also asked Liz to raise a goodwill request through Volvo on our behalf. She said that this came back as 0 and advised me to call Volvo customer service. I did so, and they advised me over the phone on 15th December that the dealer could raise a Goodwill appeal on my behalf. I called back Liz on the same day and I was met with a very defensive attitude. Despite her saying that they would do so, we are now over a month down the line and she has yet to contact me back to advise. I have no trust that she has raised this appeal.Having spent the Christmas period, at 7 months pregnant, worrying about the cost of this repair, we ultimately chose to ‘bite the bullet’ this week and take the car to a local garage. What I’ve now been advised by them has absolutely shocked me and I have now lost all trust in both yourselves as a company, and the wider Volvo brand. Not only was I advised that there was nothing wrong with the head gasket, but indeed they completed an engine check and it came back completely clear. They have identified the fault to be due to a broken heater- at a cost of £560. Quite a significant difference from the £2,600 I had been quoted. As I say, the stress, upset and misinformation is completely unacceptable and unforgivable.I would be grateful if someone could contact me to discuss further, along with your proposed resolution.

Dear Compaints department,I am writing to lodge a formal complaint against Lookers Volvo Glasgow and the servicing team there.My XC60 (SH72 XBN) has had recurring battery/electronics issues for the past 6 months. Starting in the summer where the car showed a 12V critical battery warning and was recharge by Volvo Assist at the roadside and then checked by Lookers Hillington Servicing team and recharged again.At the beginning of December my car started having several issues including; alarm sounding, unable to use the app, going in to limp mode, unable to unlock the car completely resulting in entering the vehicle via the boot and finally showing 12V critical battery failure. This resulted in calling Volvo Assist on Friday 5th December and they sent out roadside assistance, who stated the vehicle should be recovered to Lookers Hillington. The roadside assistance had two major concerns about the vehicle.1. The car went into limp mode that rectified after switching it off and back on again. They said this couldn’t happen if the battery had dropped too low.2. The car would not open using the car key but once we had gained access, we were able to start the engine on first attempt. But it took 3 attempts to unlock the doors from the inside. Again Volvo Assist highlighted that it would not be a battery issue as the engine would not have been able to start if not enough power to open the doors.I spoke to the service team at Lookers Hillington on Monday 8th December to ask for an update on the vehicle. They said the car was not a priority as it was a recovery they were ‘very busy’. A week went past and I phoned and they said they were aware the warranty was going to expire soon (21st Dec) and they would make sure to look at it.The next day I received a report to say they had charged the battery and the car was fine. I requested to speak to the service manager (Russel Angus) and he phoned me back.I explained I was concerned that it was something further than a battery issue considering it had a number of ‘electrical’ problems over a number of days (as detailed above).Russel explained the battery had been drained due to the radio being used when engine had been switched off. He said that the data from the car reflected this and put a lot of emphasis on this being my fault.He assured me that if there was a bigger problem with the car he would replace the battery even though I tried to explain the other electrical issues again.I then collected the car on Wednesday 17th December.Then four days later (Sunday 21st Dec) while driving a short distance with my two young children in the back of the car, another red warning light appeared saying ‘BRAKE FAILURE, STOP SAFELY’. The previous day we had driven a long distance up Dunkeld to visit family.Again I had to call Volvo Assist and they recovered the vehicle to Lookers Hillington (this was the final day of the warranty).Again I phoned Lookers (Mon 22nd Dec) for an update, requesting to speak to the service manager who was off on holiday and therefore spoke to a supervisor (unsure of his name). He advised that the branch was ‘very busy’ and that my car may not be looked at until January.Then on Monday 29th December I received a report stating the car required a new battery and that this would not be covered under the warranty. I immediately phoned to speak to a manger and was obviously very upset and concerned at a huge cost implication. The female I spoke to (name unknown) was extremely rude and condescending saying that the issue was due to me running the radio and therefore it was my fault and not covered by the warranty. I highlighted that this was something more than a battery issue and that I wanted a manager to phone me to discuss further.Again Russel Angus called and was very direct about the battery problem being linked to me running the radio. I disagreed that this issue could have happened in the space of four days (with a long drive and not once running the radio) and raised the electrical issues again. He agreed to contact Volvo to authorise the work to be covered under warranty and they agreed.In the middle of this situation I also received a call from Enterprise saying I owed £500 for my hire vehicle. Again very upsetting but was later covered by Volvo.I then went to collect the car on Tuesday 30th December and discussed with Russel in person that I wanted to lodge a complaint. He brushed this off with several excuses including the servicing team being overwhelmed and even commenting that Volvo Assist should stop sending them vehicles. This did not fill me with confidence that they had spent the appropriate time investigating the issue with my car. I felt he was not taking my complaint seriously so I ended the conversation and asked to be taken to my vehicle.Unfortunately when I started the engine there were several red warning lights including brake failure and 12V battery failure. Russel again brushed this off and said that there must have been a faulty part fitted by his team. He assured me the car would be fixed in 24hours and returned.The next day (Wed 31st Dec) Russel called and began the conversation asking ‘Are you in a good mood Mrs Gauld?’ And proceed to tell me the car was broken and had CEM module failure. This is a critical component and highly dangerous if left unfixed due to the various electrical functions it controls.This proves that Volvo assist’s roadside diagnosis and my own instinct that there was an underlying electrical issue was correct.My main complaint therefore is being completely undermined and ignored for a valid rationale. I am holding Lookers Hillington responsible for releasing a dangerous car twice!The first time I travelled with my two young children on a significant journey.The second time, let's be thankful the warning lights appeared when the car was still in Lookers Hillington courtyard…I await your response before taking any further action.Julie Gauld

My husband and I attended our appointment to discuss the Motability scheme with Grant on Saturday afternoon. He assured us he’d contact us on Monday to discuss availability however despite 3 calls to the showroom this afternoon we have had zero communication from him. The excuses from reception have worn thin, which is disappointing as we were keen to proceed with the sale asap. It’s courteous to return a call regardless of the situation however it would appear this hasn’t been understood by the dealership sales team.

Sir/madamIan Lynch of Lookers Volvo Glasgow was very helpful at the time of sale, and enabled us to purchase the Volvo V40 same day during our only visit to the garage. Thank you.Due to sale happening on the day only, Volvo was not able to prepare the car as they would have liked. For example, there were no car mats, and the car was not fully valeted. However, as we lived so far away (Newcastle upon Tyne), Volvo agreed that would should take the car, source our own mats and undertake professional valeting, and be refunded by Volvo Glasgow upon submitting our receipts. These receipts have been subsequently forwarded 27 October 2025.Additionally, within several weeks, the Low Oil warning light on the dash illuminated, and I confirmed the electronic oil level monitor, indicating oil empty. I purchased the recommended oil from our local Newcastle Volvo dealership. They suggested that I should request that Glasgow refund the oil as they wouldn't expect the level to be so low only a few weeks after purchase.We have emailed and left messages with Volvo Glasgow on several occasions, and still have not had any response.Please let us know how to proceed. Many thanks for your assistance.

Two issues. My brand new car which I had for 1 week had multiple electrical faults it was brought to lookers on wed 7th January. It's still not been looked at and I have received no updates or timeline. This is not acceptable.The second issue is I had front and rear dashcams fitted at a cost of £552 before picking up the new vehicle. The user manual is awful and the WLAN connection kept dropping in the 7 days I had the car so journeys were not recording. I expect much better quality from a volvo recommended and installed product and for it to work . I am considering handing this car back as I am within the 30 days of starting the lease with volvo due to all this and feel very let down at the moment

Complaint ticket 84771145 from 18th December. I have had no response in relation to taking delivery of a car with a non-repairable puncture and only one key. I am still unable to register the car for the Volvo app as this requires two keys, therefore I am unable to utilise time charging to take advantage of my EV tariff.Can this be escalated as per the complaints procedure please?

I encountered terrible service when my vehicle was booked in for a sensor fault.The vehicle was booked in to Volvo Lookers Glasgow (LVG) and due to be collected by the garage (confirmed by email confirmation)I then received multiple confusing confirmations from Lookers Volvo Stockport (LVS) telling me that the vehicle was due for a service and had been booked in at LVS. This took multiple emails to resolve, and eventually LVS confirmed that the service would be carried out during the investigations at LVG. I subsequently phoned LVG to confirm that the service had indeed been booked in.On the service date LVG failed to pick up the vehicle.When I phoned to query I was told that they were unable to pick up the vehicle as it was not safe to drive. LVG was unable to explain why I hadn't been informed earlier that the vehicle was unsafe to drive. LVG then told me that I would have to drive it to the location despite it being supposedly unsafe to drive. I told them that if it was truly unsafe to drive then then they would need to collect it via a recovery vehicle, to which I was told that I would have to organise that if I wanted it.LVG then told me that in any case they wouldn't be able to collect the vehicle as my postcode was outside their area (just 10miles, 20 minutes away).Given the proximity to Christmas and the supposedly serious nature of the faults, I chose to drive the vehicle to LVG. On arrival I was told that they couldn't carry out the service as it was too early from an age/mileage point of view, which was confusing based on the interactions I had previously and the fact that LVS had specifically contacted me to arrange this.On collection of the vehicle I was told that it the faults reported were due to a simple calibration issue and had been resolved. The following day the same faults re-appeared and a few days after that I noticed that the paintwork on the bonnet had been badly damaged (most likely during washing). I reported this to LVG via email but have received no response.I cannot understate how disappointed I am in the level of service received by Volvo to date and hope that you will look into this matter, resolve the faults with the vehicle and repair the damage done as soon as possible.