My Volvo XC90 (KN17 DJD) was purchased from Taggarts Volvo Glasgow.A fault developed with the passenger rear door - the car was brought in for repair in March 2022. It was found the fault was due to the lock seizing. This lock was replaced. See Invoice Document number 14304920. The bill was nearly £200.Sadly, the problem has persisted intermittently since then and seems to be happening more frequently, despite the change of lock. At times the rear door lock fails to engage and the door opens. This has happened whilst I am driving and I often have my kids on the rear seat. Clearly this is dangerous. When I called Lookers, I was informed I would have to pay for diagnostics all over again. Can I ask what can be offered here given the problem should have been rectified by my Volvo dealer? Please also note this is a significant safety concern so it needs to be taken more seriously.

I had put my phone in for a service and I asked them to also fix 2 broke air vent sliding adjusters, front and rear, which had fallen off with general use. The service department have then just used glue to glue the adjuster to the vent. This makes them unusable to adjust the vent. But the biggest issue is that in using glue it has spread over the adjuster and also the touch control panel for my back seat air and heated seats which I can't remove. If they couldn't repair the vent they should have just said they couldn't and left it. I now have a much more significant issue and this reduces the value of my vehicle. I expect resolution of the issue and compensation for the very poor service considering over £600 spent on the service itself.

Hi, I purchased a Range Rover sport from Lookers Darnley in 2024, this was serviced through a service plan in 2025 at the Lookers Land Rover Motherwell, the car is now due another service but after calling the Motherwell branch I was informed this is no longer a Lookers branch, can you advise if the service plan is with Lookers or Land Rover.Service Plan No, 14GHLFReg, SJ24 DAARegardsDavid Gibbons

To whom it may concern,I have tried to speak with Grant Kane (sales) multiple times but have had no reply via email or by phone when I enquired at the Lookers Glasgow Centre.It appears my V5 was never registered in my name and I have tried to ask if I need to contact the DVLA myself or if he/ the admin team has actioned this.I have emailed multiple times with no response.Before I submit any sort of form to the DVLA can you let me know if you’ve actioned anything on your side?When I asked for a replacement V5 to be sent out on the DVLA website, it can instantly tell you that the car is not registered in your name. Therefore, I need you to complete this part of your job.Sorry but it feels like poor customer care at the moment.Dr Janet Iqbal

We attend last wednesday evening to view a specific volvo XXC40.From Helensburgh. When we took it a test drive the breaks were grinding. The salesman was very dismissive offered no reassurance. Repeatedly told us its a valve nothing goes wrong with valve cars. But what really disappointed us was he decided that because we had a concern that we then were not buying this car. He also said no new customers of volvo attend your store. There should not be a hierarchy of customers. And the decision to buy a car should be ours.Since them,I have recieved a business contract that night and a further text to share feedback on my recent purchase...which I have not purchased? As we were not able to by your salesman. This is quite worrisome.

Overall excellent

I had to visit the dealership 4 times regarding faulty sensors which led to a diagnoses of a cracked windscreen.Visit 1 (5th December) - led to diagnoses and I had to get a new windscreen orderedVisit 2 (22 December) - arrived at dealership to be told my company had failed to book the work in (despite hearing one of the servicing employees saying they could see the request on the computer and also having received a confirmation text that it was booked)Visit 3 (02 February) - arrived at dealership to confusion from servicing team once again saying there was no record of my booking but then heard one member of staff say to another "it is here, but so and so has done his usual". Then after being asked to wait 10 minutes was informed that CONVIENTLY the windscreen had just been taken out the box and it was damaged (which I simply do not believe) and I was asked to come back tomorrow (the 3rd February).Visit 4 (03 February)- attended dealership to finally have windscreen fitted.

Lookers at Hillington, Jaguar Landrover (now closed). Bought Jaguar epace SD24 RBV now with registration K300 NGS 29/03/25. Took back to Lookers in Hillington 07/04/25 as brakes juddering continuously. You cleaned pads and discs. We collected in good faith that our car was safe and well maintained. Brakes started juddering again within a few months, couldn’t get in contact with Lookers at Hillington as I think they’d closed by then. Recently had the car at Parks in Hillington and they say I need new discs and pads. The car is less than 2 years old. Obviously it needed these in April but they were just cleaned up. I was therefore sold a car that wasn’t fit for purpose or safe. Why was it not fixed? Please advise. Thanks.

Customer took delivery of Vehilce 20th January 25 .. customer is wanting to hand back as its not fit for her use she cant get her daughters wheel chair in back. The battery range is not getting the 250miles range. Please contact customer as soon possible . Customer is emailing Ian Lynch how has been helpfully in buying the vehilce

My car was in for a service on 25th November 2025. I didn’t receive details of the service outcome on this date, however I received this via email and text the following day, on 26th November.On this vehicle inspection I was advised that there were 3 red items needing urgent attention - brake pads and discs, replacement bumper and head gasket.Your colleague, Liz, called me and advised me that the head gasket was a very costly repair, and I believe I was quoted £2,600 (however I can no longer see this on the documents I’ve been sent so I’m unsure if this included the brake pads as well). There is absolutely nothing wrong with the bumper and to this day, I cannot understand why this has been flagged as a red.We contacted a few local garages and I also asked Liz to raise a goodwill request through Volvo on our behalf. She said that this came back as 0 and advised me to call Volvo customer service. I did so, and they advised me over the phone on 15th December that the dealer could raise a Goodwill appeal on my behalf. I called back Liz on the same day and I was met with a very defensive attitude. Despite her saying that they would do so, we are now over a month down the line and she has yet to contact me back to advise. I have no trust that she has raised this appeal.Having spent the Christmas period, at 7 months pregnant, worrying about the cost of this repair, we ultimately chose to ‘bite the bullet’ this week and take the car to a local garage. What I’ve now been advised by them has absolutely shocked me and I have now lost all trust in both yourselves as a company, and the wider Volvo brand. Not only was I advised that there was nothing wrong with the head gasket, but indeed they completed an engine check and it came back completely clear. They have identified the fault to be due to a broken heater- at a cost of £560. Quite a significant difference from the £2,600 I had been quoted. As I say, the stress, upset and misinformation is completely unacceptable and unforgivable.I would be grateful if someone could contact me to discuss further, along with your proposed resolution.