I originally rang to book my service and was referred to the central number. I gave the vehicle details, before it was on my private plate. The car was confirmed as a blue XC40 B3 and I was quoted £699. I was surprised as the car is not yet 2 years old. The gentleman could only repeat it was a "big service". I declined to book as I believed he was wrong. I then booked on the App on the 8 April. I received an automated email confirming 10am on the 14 May and a cost of £459.96. I rang on the 24 April to check about the software update being done under service to be advised by Nadine that my car was not booked in and the price would be £399. Nadine was very efficient and booked me in for the 21 May. Three different prices, poor knowledge from the central booking (which is unusual) and then no record by Lookers of the booking on the 14 May. Just general feedback.

My car was in for service yesterday. I just wanted to compliment both Liam and Samuel for staying late to resolve the issue uploading the software to my car. Both were friendly and professional and went above and beyond to sort the matter out staying late to ensure it was completed.Just to say thanks - Sarah Dickinson Higham

I paid a deposit of £500 to hold a car back in April so we could travel up to Stockport to view the car, we decided not to proceed with the sale on the 27th of April and requested a refund with Andy Brown that same day, he advised this will take 10 working days. We are still waiting for the money to be refunded in full and are very disappointed with the experience. The deposit was paid by my wife Justine Lawley. I would appreciate a quick reply to this as it’s now the 21st of May.

As per Volvo Service promise after each service at dealership, Volvo assistance(roadside assistance) should be added to the vehicle for a period of 1 year. This should have been done automatically. Volvo assistance team has confirmed that this has not been added. I have my car services on 5th of May 2026. I have reached out to service team about the issue on 15th of May 2026. I have been promised that it will be sorted in 24 hours. This is still unresolved.My Car registration is AK71 NSV

Complaint 1:We bought our car in November. There were issues with handover and we were promised £200 worth of accessories for the inconvenience. We emailed and requested the accessories and have emailed numerous times since. Emails are now being ignored and we are still waiting for the accessories.Complaint 2:We had an ‘electric drive fault’ on our car. It was recovered and taken to Volvo Stockport on Monday 11th May.As of today (Wednesday 20th May) our car still hasn’t been looked at. We have called numerous times and are being told the department is busy and I will be called back with an update. Im still waiting for a call back.Complaint 3:Our car was booked in for the above fault on 1/5/26. We received an email late afternoon on the day before to tell us that it wasn’t going to be taken in because it was ‘fully booked’Again still waiting for the lady who emailed to inform us on how the matter was to be resolved.Service from Lookers from start to finish has been appalling.

I have not been contacted after a recent fault with the High voltage heater, this would be the third replacement, I have only done 17,000 miles since I bought this vehicle from Volvo. I was promised this would be covered under warranty, and I am still waiting for any communication from Stockport Volvo . My calls and emails have had no response since 1May 26. Please contact me ASAP.

cust purchased the vehicle on the 26.03 and she has been complaining of a terrible noise within 2 weeks, sound like a bus. Cust called and couldn't get the vehicle in for 2 weeks, it has been in today and the cust has had to chase he dealership herself today 16.05 to be told the vehicle is not going to be ready and they are unable to give the cust a cc today as they dont have any. No clear communication.

Cust took the car in for repair under warranty. Coil spring on the left had side broke this was replaced. Volvo recommend that both are done at the same time. Cust is stuck in Netherlands and the other one has broken. They dont have the part in the Netherlands and cant get it until the 26.05. Te cust is booked on a ferry on the 23.05 so will be unable to have the appointment. Defective repair.

Hello DanielAs per phone call earlier yesterday with David Eaton, I want to return my recent purchase of a Volvo XC60 Mild Hybrid reg CK21 ERO, under section 6.3 of my purchase contract. The vehicle is highly disappointing due to the fuel consumption being only 27.3mpg, as per photo attached.I purchased the vehicle last Weds 6th May 2026.I Eugene Campbell hereby give notice that I Eugene Campbell cancel our contract of sale of the following goods Volvo XC60 Mild Hybrid reg CK21 ERO.Ordered on 02/05/26 / received on 06/05/26.Eugene Campbell14 Drumaran RdGilfordCraigavonCo ArmaghBT63 6DB.Dated 13/05/26.I wish to be reimbursed for my payments. I will make arrangements to return the vehicle as per the contract.Please confirm the above as soon as possible and I will start to make the arrangements to return the vehicle.RegardsEugene Campbell07549660887

I am making a formal complaint regarding the handling of an ongoing warranty issue by Lookers Volvo Stockport.My Polestar 4 (OE75 VYV) was booked in following repeated requests from Polestar technical support for diagnostic data (TIE reports) to be captured while the vehicle was actively exhibiting a known and reproducible connectivity fault. The vehicle was specifically delivered to the dealership in the failed state after driving through the known trigger area.Unfortunately, the service experience to date has been wholly unacceptable for a vehicle of this value.There have already been multiple failed appointments caused by administrative issues and courtesy car failures, including:- attending for a confirmed booking with no courtesy car arranged,- being given an incorrect rebooking date by the dealership,- further delays caused by unavailable courtesy vehicles,- and repeated requests for me to rearrange my schedule around dealership capacity issues.The vehicle has now effectively been with Lookers for approximately four weeks, yet I was informed in person today that little or no meaningful diagnostic work has actually been carried out due to the workshop being overloaded with jobs.What is particularly frustrating is that the purpose of the booking was not for the dealership to independently reproduce the fault, but simply to capture and provide the required diagnostic data to Polestar technical while the vehicle was already in the failed state when delivered.In addition:- multiple promised callback updates never occurred,- I have repeatedly had to chase updates myself,- communication has been poor throughout,- and there appears to have been little coordination between the dealership and Polestar technical support.At this stage I have lost confidence in the handling of the matter by Lookers Volvo Stockport. I would appreciate urgent intervention from Lookers management to establish:1. what work has actually been completed to date,2. whether the requested diagnostic data was ever captured,3. and how this matter will now be progressed within a reasonable timeframe.