We have had issues with Volvo Stockport from day one- we have escalated problem before through dealership at every level and yourselves. I was previously referred to Simon Kemp who dealt with previous issues, however is now none responsive to my e mails.Our vehicle has a second issue with a second air vent, which the adjustment lever has fallen off. The first was repaired under warranty as I would expect. When the issue arose with the second vent we addressed this with Alan Lee h- he assured us that it could be repaired when the vehicle came for service to save us yet another trip to Volvo. However when we sent our vehicle for service we were told it won’t be repaired under warranty and it’s a chargeable repair. However can this even be? The vehicle is less than 2 years old, two air vents have literally fallen apart! Utterly ridiculous!I’m n top of that whilst the vehicle was in for service we were informed of excessive tyre wear to the back tyres- this has only occurred to the outer edge of both back tyres. We were actually told these were new tyres when we bought the vehicle less than 12 months ago. We have now found out the reason for this occurring is the tyres fitted to the rear are not even recommended tyres for the vehicle! They are cheap substitutes which are not suitable for the car.I have just about had enough with lookers Volvo- everything is an issue, nothing is ever resolved properly. Things are not carried out as promised and when you escalate the problem to the relevant people you simply get ignored!I have been made so many promises, promises of compensation, apologies, so on and so forth and yet the issues that have arisen have not even been sorted to a satisfactory level!On top of all of this we also have a rear screen with 3 failed heating elements which you had no choice but to say you would replace, however this should not even be an issue at all!The amount of trips to take the car to Volvo for repair has been utterly ridiculous, we have been back and forth and never to this day had satisfactory resolve to all the issues. I am sick of being ignored, I am sick of listening to the empty promises and I want this resolved to a satisfactory level once and for all.It may sound like small issues. But these have been constant since the day we bought the vehicle. It is tiring and could have been easily sorted, yet Looker have chosen not to sort anything!

Hi,I sent an email on Wednesday and still haven’t received a response, neither have I had a phone call?Like I’ve stated below in my previous email, the customer service is terrible.Please respond with the work that has been carried out on my vehicle, so I can proceed in further action to have my car fixed.RegardsKatie HampsonSent from my iPhone> On 1 Apr 2026, at 12:20, Katie Hampson wrote:>> Dear Lookers Stockport Team,>> I am writing to raise a formal complaint regarding the extremely poor level of service I have received throughout my recent experience with your garage and would like this complaint to be passed onto senior management.>> My vehicle has been in your care for over a month, yet at no point was I provided with meaningful updates about its progress. I was repeatedly assured that Lucinda, and the manager Mark, would contact me with information. Despite being told on at least eight separate occasions that my calls would be returned, not one of those calls was followed up. Ive had to chase for weeks just to understand what was happening with my own vehicle and I still don’t know!>> To make matters worse, the car is still faulty, and now makes a grinding noise when turning. The alarm is still going off intermittently. I expected a resolution or at the very least clear communication. Instead, we were left without updates and now without confidence in the work carried out.>> This experience has been incredibly disappointing and far below the standard I would expect from Lookers. I am requesting a full explanation of what has happened to my vehicle.>> I look forward to your prompt response.>> Kind regards,> Katie Hampson

Hi. I no longer have company car BP21 ANR. I have received multiple texts and emails reminding me that it is due an MOT. I have requested that you stop sending me these reminders because I no longer have the car. I keep receiving the reminders. Please can you add something to your system which allows a driver to say that they don't have the car anymore and to stop sending them reminders?

I posted a Google review and it was suggested I fill in a complaint as well in response.My EX30 developed a fault with the Tyre Pressure Monitoring system, as well an intermittent issue where the key doesn't work, some of the buttons on the steering wheel don't work, the driver alert camera has failed twice as well. There has also been an issue where no lights on the vehicle worked and the central screen was full of utter rubbish.I called Lookers, it took 6 weeks to get the vehicle booked in, when booking in I was sent an electronic form to fill in. At no point did anyone ask if I needed the vehicle to be picked up or do I need a courtesy car, something that RRG offered every time I had a service on my Toyota. So I booked it in and sorted a lift home.Having explained the issues with the car including showing an image of one of the errors, I left it with Lookers Volvo Stockport.About 7 hours later, I was told that they had checked the car and the TPMS was faulty (which I already knew) and needed a new sensor (which again was already known) but the other faults couldn't be found, not even logged in the car. I was then told it needs to come back again for the TPMS sensor to be replaced, why when local garages can get parts same day, I don't know why Lookers Volvo can't.So two weeks later, the same process, car dropped off at 8am again tell them it has loads of other issues that apparently never get logged. I was asked if I needed the car back by a certain time, I said yes as close to lunch as possible as I am busy late afternoon. About 5 hours later, we get a diagnosis report telling us there is a fault with the TPMS, well yeah that is the sole reason it is there and for the work to be approved... Why would I want to approve work that I have already agreed to get done at 8am, that it is being booked in for a 2nd time to get sorted?It goes without saying that the car was not ready for collect anywhere near lunch, in fact it wasn't until 15:15, when I got a phone call (it takes 30 minutes for me to get there) and that is after I can get another lift sorted.On arrival, the TPMS has been fixed, apparently a software update has been performed (which would be good if it was true, as it came back with the same version of software as it went in with) and of course all the other faults aren't logged. Naturally I missed my afternoon appointment because the pointless question of asking when I need the car back from totally irrelevant and I presume just a politeness as no matter my answer, it would make no difference.Additionally to the farce of taking a car to the garage twice, when I got it back, neither of the plastic centres on the passenger side alloys were on properly, there is a huge black glue or rubber or something on the front passenger near side wheel not as well. Given the car was washed by Lookers and the stain is still there, it clearly won't come off.Since we've had it back, the driver camera error has happened again, in fact, I don't think the camera works at all, from it being overzealous and annoying if you dared yawn, you can do whatever you want now and it won't try and tell you off.There is clearly a fault with the car, I have images to prove it, the fact nothing is logged despite all the images to prove it, just means the car is worse then I expected as either it doesn't log faults correctly or it blatantly produces incorrect errors on the central screen.I've complained to Volvo as well, as Lookers aren't able to fix the vehicle and sent them the images.Honestly, this is my first Volvo and we haven't had it a year yet and have already decided we won't get another one, there is one thing it being faulty, loads of new cars have issues. It is how they are handled that matters, and being there is no fault despite pictures showing and the cumbersome fixing at dealers means they aren't worth it.

Staff very helpful, the issue was no parking and stacked cars.

The details of the car were incorrect on Autotrader. When this was emailed to David he didn’t reply and the advert is still wrong on Autotrader & miss leading

Enquired about a vehicle and asked for a quote giving all relevant information but didn’t hear back for 3 days

Salesman didn’t even bother to get part exchange price, just talked about why he couldn’t help me , really poor

Josh was helpful and friendly

Hi,I am writing to make a formal complaint regarding the failure to return my £250 deposit.I have been trying since December to recover this money. The transaction did not go ahead, and I was clearly informed that the deposit would be refunded. Despite this, I still have not received the payment.I have sent several emails to that store in Stockport chasing this matter and have been repeatedly ignored. I was previously directed to Daniel regarding the refund, but I have received no meaningful response. I am now in a situation where even my emails do not appear to be getting through, which is extremely concerning and completely unacceptable.I do not understand why Lookers is continuing to withhold my deposit when the transaction did not proceed and I was told the money would be returned. This entire situation shows a serious lack of professionalism, poor communication, and a complete disregard for a customer who has been waiting far too long for their own money to be returned.I now require the following without further delay:Immediate confirmation of the status of my £250 deposit refund.Written confirmation of the exact date when the refund will be paid.An explanation as to why this matter has still not been resolved despite my repeated emails since December.Please treat this as a formal complaint. If I do not receive a full response and confirmation of payment within 7 working days, I will escalate this matter further without hesitation.I expect this issue to be resolved immediately.,With appreciation,Jowita KardaszChief Financial Officer (CFO) 🥇📞 Telefon: 📞 01505 850 042✉️ E-mail: ✉️ jowita@gdsradios.co.uk🌐 Web: 🌐 www.gdsradios.co.uk