After having a parking sensor replaced on 15.06.26 it became clear that the Automatic Hold Function on the break wasn't working on my drive home. Also when arriving the automatic Parking Break didn't engage. I've worked away all week, but taking a look on my return this past weekend, it's clear that neither of these safety features were engaging, and isn’t a case of them needing to be switched back on. The vehicle believes they are operational.This morning I tried and failed for over two hours - between 9-11 am - to speak to the Stockport service desk. When finally getting through they conversed and then put me through to bookings. The earliest this could be rectified is 10th July. I mentioned to the bookings rep that this is a safety concern arisen from a mistake made during an unrelated repair. I’ve been driving for 2.5 years with these features enabled and have naturally become used to them working. Twice now I’ve had the vehicle lurch forward towards the next car whilst standing in traffic because I’ve taken my foot off the break as usual. And once when I parked at home nearly ended up hitting the wall of the house.I’ve run my own business for almost 30 years and if I made a mistake with one of our customers they’d be back in the following day for it to be rectified. They certainly wouldn’t be placed back in a general queue, especially if there was a safety component to the situation.Added to this is the fact that on the 15th I was booked in for a courtesy car, only to be told two days prior that due to problematic implementation of a new booking system, one wouldn’t be available. The suggested solution was to get in early and they would set aside an office space in which I could work. The diagnosis and parts would be sorted first thing and I’d be away by lunch. Unfortunately the part requested was not on the correct delivery so I ended up at the dealership all day.I wasn’t going to mention the mix up and delay on the repair day because Liam dealt with it well and looked after me all day. But in this case it’s now better to give a wholistic view of the customer experience I encountered, on the first appointment at your dealership. The situation in dealing with the resulting mistake has made for a very underwhelming customer experience, I’m sorry to say.

Dear Mark,I hope this message finds you well. I am writing to express my concerns regarding the recent cancellation of my appointment with Volvo Stockport to address the ERAD issue, originally scheduled for this morning (17th of June 2026).You kindly arranged to meet with us last week Monday (8th of June). Your master technician booked us for the 17th of June for the repair and a courtesy car was booked for 3 days. Despite this arrangement, I received a call from Volvo Stockport this morning (17th of June) informing me that the appointment had been cancelled due to the courtesy car being booked for only 1 day instead of 3. The person who called me graciously rebooked me for the 13th of July, but I find it hard to believe this issue was realised at the last minute. We received a call from Volvo Stockport the evening prior (16th June) to confirm our appointment, with no mention of any issues regarding the courtesy car.It seems we were given no option but a unilateral cancellation of the scheduled appointment. Unfortunately, I feel that communication with Volvo Stockport has broken down beyond repair.This situation leaves me with little choice other than to:1) Engage an independent Ombudsman-certified engineer to review the work performed by Volvo Stockport to ensure it meets a high standard and that the ERAD has indeed been replaced as quoted. When we were informed that the ERAD would be replaced, the initial quote was approximately £8,000. Thanks to discounts and contributions from Volvo UK, the amount was reduced to £3,000, which we genuinely appreciate. This reduction was feasible because the car had been fully serviced by Volvo and had experienced two previous ERAD failures.2) Seek clarity on the real reason for the cancellation of an appointment made well in advance. Is it acceptable for the dealer to cancel the appointment citing the courtesy car's unavailability? Did the dealer explore any alternative options for providing a courtesy car given this oversight in booking from the dealer's side? I was left with no choice but to accept the new appointment on the 13th of July.I am still awaiting any written confirmation regarding this situation, and I do not expect to hear back from Volvo Stockport, as communication has been sparse.For your reference, I have copied Volvo UK in this email along with a photograph of the replaced ERAD, which I believe they are already aware of.To summarise:1) The original order for the ERAD replacement was placed on the 13th of January.2) After a lengthy delay and numerous follow-ups, during which I was informed that only some parts had arrived, I reached out to Volvo UK for assistance. As I was preparing to escalate the matter to the Ombudsman, I received a surprising email from Volvo Stockport confirming that the part had finally arrived.3) After the repair work was completed, the original issue persisted.5) I escalated the matter further, citing the ongoing issue with the ERAD with Volvo Stockport4) On the 8th of June, you kindly arranged for your master technician to accompany us on a diagnostic ride-along. He experienced the issue firsthand multiple times (persisting jolting when switching from Electric to Petrol). He was very helpful in booking the appointment for the 17th of June and a courtesy car for 3 days, as previously mentioned.5) The evening of the 16th, we received a confirmation call about our appointment.6) This morning (17th of June) , at 8:40, I received another call from Volvo Stockport stating that the appointment had been cancelled due to the courtesy car's unavailability.Finally , I am attaching a picture of the replaced ERAD unit to ensure that this work can be reviewed by Volvo UK technicians and confirm that it aligns with what was authorised for repair by Volvo Stockport.As it stands, I feel caught between Volvo UK and Volvo Stockport, with all trust in the process diminished. While I understand Volvo UK has contributed towards the repair, I must highlight that this is now the third time the ERAD has been replaced, and the problem continues to persist, potentially even worse than before.Once I obtain the full report from the independent engineer, I will submit it to the Ombudsman along with their findings.Despite my gratitude for your assistance thus far, it appears we are not progressing towards a resolution. I wanted to clearly lay out the facts so you are aware of my next steps.Thank you for your attention to this matter.Sincerely,Shabeer Kolakkat and Noora Najeeb

Dear Sirs,Your Service dept assessed my vehicle on 1-5-26, and I was told the the High voltage heater needed replacing , your service advisor Liam , told me that as this would be the THIRD HVH this vehicle had required and I had only done 20,000 since I bought it from lookers and less than half that mileage since the last replacement, the work would be “covered under warranty” but the part was ex stock so the job would be completed the next Tuesday 5th May. I then received a call from Lucinda on the Tuesday and was told that the work was not covered by any warranty and that Liam had only been in the job 4 weeks! I disputed this message and was told “Andy the warranty specialist was away until the following Monday and would call me to discuss”. I have not had any response as of today 15th! Please contact me ASAP. I must state that it is a poor show for Volvo who have a recognised issue with this part not to honour any warranty or goodwill!I have spoken to Mark service manager who told me he would sort this problem, that was three weeks ago and having tried multiple times, I cannot contact himPlease respond asap . Thank you.

My vehicle (Volvo V90, Reg: NA20 LBE) was left at your branch for repairs(gear box and drive shaft), and Volvo Stockport arranged a courtesy car (Mercedes GLA, Reg: KP260BX) through Enterprise Rent-A-Car from 13th April to 23rd May 2026. And Lookers Volvo Stockport explicitly assured me that the hire car would be extended until the repairs were fully completed and that I should not worry about it at all.And I was notified that my vehicle was ready for collection on Friday, 22nd May at around 4:30 PM. As it was already late on Friday afternoon, I collected my vehicle and returned the courtesy car the following morning, on Saturday, 23rd May at around 11:00 AM.However, Today, I discovered that Enterprise charged a total of £206.11 to my personal credit card. According to the invoice, Lookers Volvo stockport only authorized the rental period up to Friday, 22nd May. Because the extension for the final day (Saturday, 23rd May) was missing from your system, Enterprise automatically charged my card for that 1 final day, inflating the total bill to £206.11.Therefore, please arrange a refund of £136.11, which is the remaining balance of the total £206.11 after deducting the £70.00 protection fee I originally agreed to pay with Enterprise. If necessary, I am more than happy to provide the final invoice I received from Enterprise for your verification.

Hi Team,I hope you’re well.We have received a complaint from Max Lees on 20/05/2026, which we are now forwarding on to you, as the company responsible for the complaint explained below:The customer has complained about being misled in relation to the delivery date and is unhappy with the service provided. Please find further information on the complaint within the chain email below.You can contact the customer at the information below:Phone: 07393407445Email: max@gustaf.co.ukPlease address this in line with your complaint process.Let me know if you have any questions.Med vänliga hälsningarKind regards,SondeepCustomer Care | UK & Ireland+44 1628 903800Did you know you can also speak to us on live chat? You can find this on every page of volvocars.com.Volvo Car UK Limited, is registered in England and Wales under company number 02281044. Registered office: Scandinavia House, Norreys Drive, Maidenhead, Berkshire, SL6 4FL. Volvo Car UK Limited is authorised and regulated by the Financial Conduct Authority - Firm Reference No. 678616. Volvo Car UK Limited is a credit broker not a lender and can introduce you to a limited number of lenders and their finance products.Volvo Car Financial Services UK Limited authorised and regulated by the Financial Conduct Authority - Firm Reference No. 933949, will fulfil your Contract Hire, Personal Contract Purchase & Volvo Loan (as either a Conditional Sale or Fixed Sum Loan Agreement).Contract hire agreements (Subscription) entered into prior to the 13 June 2023 are fulfilled by Volvo Car UK Limited.Volvo Car UK Insurance is arranged and administered by Wrisk Transfer Limited, registered in England and Wales under company number 10657213. Registered office: 45 Gresham Street, London, EC2V 7BG. Wrisk Transfer Limited is authorised and regulated by the Financial Conduct Authority- Reference No. 788062. Volvo Assistance is underwritten by AWP P&C SA and administered in the UK by AWP Assistance UK Ltd. AWP Assistance UK Ltd is registered in England and Wales under company number 01710361. Registered office 102 George Street, Croydon, CR9 6HD. AWP Assistance UK Ltd is authorised and regulated by the Financial Conduct Authority - Firm Reference No. 311909. The FCA’s register can be checked for details of their permissions, history and contact details.Copyright © 2025 Volvo Car Corporation (or its affiliates or licensors).

Good Afternoon Mark,I have not received the diagnostic report completed on 19th January 2026. I have asked the service desk x2 - by telephone x1 - you x2 on emails below and sent a verbal reminder with the lady who collected my car on the 4th June 2026.I was unsure why a diagnostic report was needed for a failed lamp unit and I was shocked at the price which was £225.60 which I paid but I haven’t received the report I paid for after many requests.Could you please forward it over.If you have any idea when the light unit will be replaced could you please give me some indication I know it was an 8 week wait last time if it’s the same this time could you please let me know.Kind regardsSuzanne

Hello,I am writing to raise a formal complaint regarding the service booking experience I have had with Lookers Volvo Stockport.My vehicle was originally booked in using the Volvo app for a service on May 18. This was booked as a waiting appointment, and I had arranged my workday around this by keeping a few hours free from meetings. I brought my laptop with me, expecting that I would be able to work while I waited.When I arrived, there were no rooms or pods available for me to work from, but more importantly, I was told that my booking was not showing on the local system. This was despite me having received email confirmation of the appointment.The service staff did try to move things around and fit me in, which I appreciated. However, I was told this would mean waiting for at least four hours. I do not think it is reasonable to expect a customer to wait around for half a day, particularly when I had work commitments and no suitable place to work from.I therefore agreed to bring the car back at a later date. The earliest available appointment was June 15, and I understood that this appointment had been booked with a courtesy car, so I could at least drop the vehicle off rather than wait. I added this appointment to my phone calendar while I was still at the dealership.Today, on June 15, I called ahead to double-check the booking and was told there was no appointment showing on the system. This time, the service staff could not offer any explanation other than that it must have been a mistake. Once again, I was told that the car could be squeezed in if I waited for around four hours.The vehicle has now been rebooked for June 26, but I feel this experience falls well short of reasonable expectations for a brand such as Volvo. On two separate occasions, I have planned around a service appointment only to find that the booking was not properly recorded or managed.I would like this complaint to be reviewed and would appreciate a written explanation of what has gone wrong with the booking process. I would also like confirmation that the June 26 appointment is correctly booked, including any courtesy car arrangements, and that someone has taken ownership to ensure this does not happen again.Kind regards,Nicholas

Twice in a row now i have booked my car in and arranged a courtesy car only to be told on the morning that i drop off the car that there is no car available. When arranging on the phone a month ago i was given the option of a sooner appointment without a replacement car or waiting a month to get one. I chose to wait.The staff at the desk are efficient, professional and polite but there seems to be an endemic problem with the timeframe of organisation/communication around the supply courtesy cars. It has been booked for over a month, with just a day or two notice i could have arranged cover or a hire car. As it is my company now risks claims because of the work on a construction site that i have missed.

I called TWICE…… asking for a quote for rear replacement bearings……..no one got back to me.I don’t expect to have to chase a quote up…..but I did…..and guess what….you failed on the second time I called.Such a shame as I am looking at changing my 2015 XC60 for a newer XC60 …..won’t be calling you for it.Poor service all round. So not only have you lost the repair cost….you have also lost the money you would make on my replacement car. C'est la vie.Good luck…but you won’t be having my business in the future. Competition is good….but you really need to work on yours.

To whom it may concern,I own a Volvo XC90 (Registration: PK72 YKT). During its most recent MOT/service, I was informed by the service advisor that there was a ticking noise coming from the EVAP pipe which required replacement. This diagnosis was supported by both the vehicle health check video and the maintenance report, where the repair was listed as urgent and quoted at £342 (I have copies of this online report).Naturally, I was concerned that this issue could affect the vehicle's performance and reliability in both the short and long term. As a result, I booked an appointment through your central booking team for 4 June to have the part replaced.However, upon dropping the vehicle off, I was informed that the ticking noise is in fact normal, that no fault exists, and that the repair could not be carried out under warranty because there is nothing to repair.I find this situation both confusing and disappointing. If the ticking noise is normal, why was it previously identified as an urgent fault requiring replacement? This raises concerns about the accuracy of the original diagnosis and the advice provided to customers. I also incurred the inconvenience of arranging transport, taking time out of my day, and making two journeys during rush hour, only to discover that no repair was necessary.I would therefore appreciate clarification on the following points:Can you confirm in writing that the ticking noise from the EVAP pipe is normal and does not indicate a fault?Was the original recommendation to replace the EVAP pipe incorrect?If the original diagnosis was incorrect, what led to this conclusion being recorded in the vehicle health check and maintenance report?Given that my Volvo Select Warranty will eventually expire, I would appreciate a prompt response so that any genuine issues can be identified and rectified before the warranty period ends.I look forward to hearing from you.Kind regards,