We came to order our first motability car and were met by Josh. We told him what we needed and which vehicle we liked, he showed us around it and explained the motability process. We ordered the car but unfortunately my husband was in hospital when the car arrived so Josh went above and beyond to get everything sorted to collect the car when my husband was discharged. It was so simple that we couldn’t actually believe it was real until we collected the car. We can highly recommend Josh for making the motability process so simple and having a laugh along the way. Thanks so much for all your help Josh!

Quick and efficient process to arrange a test drive. Comfortable and smart showroom. Everything clearly demonstrated and presented by Owen.

Well I’ve just spent £46,500 with a direct Competitor when you had my business on a plate!!! Enough said.

Great welcome from all the staff in the showroom, we wen around many other showrooms over that weekend and Volvo every staff member said hello / asked if we needed help etc

My husband has phoned about the Volvo XC60 reg: CF72 GYU and was disgusted with the attitude of the sales rep. He explained that we had a budge and asked if there was any negotiation on the price. He was met with a dismissive, rude and abrupt response. Not professional. It’s a shame as we are in a position to proceed with a purchase forthwith.

A very cluttered sales area, i have purchased from you before so I was happy to order a car which had to be transferred from Glasgow, I paid £300 for the transfer but when the car arrived (late) I didn’t feel it was for me, I let Stockport know that I had changed my mind and left a message with another sales person because mine wasn’t working over the weekend. On Monday morning I phoned as a courtesy to confirm that my message had been received and when I spoke to Andrew Brown I felt that I was treated quite abruptly now that the deal was not going to happen.

I booked my car in for a service this morning for 8.30am. I specifically requested a waiting appointment as I live an hour away from the dealership and also with work commitments and childcare commitments only have a small window of opportunity to get this done without experiencing time and financial penalty. This service was booked online in early February and I received confirmation of the date and time in addition to confirmation this was a waiting service that would take around 2 hours.On arrival today I was advised that I hadn't booked a waiting service appointment and that my car would not be ready until later this afternoon. When I showed the staff the email confirmation of the waiting appointment booking I was advised there was nothing that could be done and my car would be ready later today.Having already travelled for an hour and scheduled work commitments for the day to accommodate my absence this has caused significant difficulties not just for me but for my work, my children and for my husband who has had to leave work travel over an hour to then come and collect me to take me home. I now have to arrange childcare to collect my children from school later this afternoon and then undertake another 2 hour round trip to collect my car and then get home, not to mention the 4 hour round trip my husband now has to do to accommodate me getting to and from Lookers today.If you are offering waiting appointments and confirm these with customers then why when they arrive are they being told they never booked one in the first instance (no one likes to be gaslighted) and even when confirmation and proof of this is shown the response is 'there is nothing that can be done, we can only try and do it for this afternoon'.This is not the first time I have had an issue with servicing, last year I was notified that I needed to book in for a service and duly did so but when I arrived (yet another 2 hour round trip) I was told that there had been an 'error on the system' and it was in fact not even needed.If you are offering a service, the customer signs up for the service and confirmation is sent then there is a responsibility to fulfill the agreement.

The XC60 that we came to look at had scuffed alloys and dog hairs on the inside, the preparation was not great.The sales guy we was dealing with was great and helpful, how ever we met another sales guy on the pitch and he made a comment that was interpreted as that we couldn’t afford what we was looking for, I don’t think he realised we already have a 75 plate XC90 T8 and was looking for a 2nd car, me and my wife left disappointed to be honest.

I received a message telling me my EX30 required a service. I was fairly sure it didn’t at 12 months and about 3500 miles but rang to confirm this was correct. It was but 5 days later I got an email telling me a service was due, I replied saying it wasn’t. Today one week after the first message I got another text saying it wasn’t due. Tried to ring but gave up after holding for over 10 minutes with my position in queue still 2nd.How difficult can it be to update your system correctly?

Sales executives were very helpful,but I disliked the car on test drive.