I dropped off my vehicle for an issue with my navigation, which was initially caused after I originally brought my car in for a recall. I was advised I would receive a call or text to advise that my vehicle was ready to collect and would return the courtesy vehicle at that point.I received no call or text and called the centre twice and neither call was answered on the day. I assumed that at this point my vehicle was not ready for collection.Today I received a very rude and abrupt call from the centre, Shane, literally shouting down the phone at me and threatening to report the courtesy car as stolen. Bear in mind, at this time, my vehicle is still at the centre and no update of the work being completed or car ready to collect.At no point have I refused to return the vehicle but simply keeping to the agreement. Your centre resolves the issue with my car and whilst they do so I have use of the courtesy car. Shane continues to state that a message was sent however I am not in receipt of this. To this he further adds insult to injury by accusing me of deleting said message.Whilst I appreciate the need for diligence the approach to this matter could have been managed better. I was looking at purchasing a service plan and until this moment there was no issue. The car was not stolen but rather your centre failed to advise or make contact and that resulted in the worst service I have received as a customer.Managing this was all but a simple call and that would have had a completely different outcome.My day has been disrupted, resulted in me needing to make alternate arrangements, which were no fault of my own in terms of work and childcare.I do not appreciate how this was handled and how I was spoken to.

I was browsing your stock and received a polite and helpful response the day after offering help with the exchange processAs we are not quite ready to complete l will definitely consult this dealership in the future. Cheers

Hi Andrew, thank you for your reply, it is Lookers Volvo in Stockport, I have actually today managed to speak with the manager & he has advised me to take the car in for investigation, the thing is they want me to sign a form to say if they find the faults are not caused by themselves then I will have to pay for any investigation & any work required, I am not willing to do that, my car was fine before it went in, all it had was it came up my engine was in limp mode at times, since I've had it back this has no longer been an issue, so I just assumed they had fixed that problem.So to re-cap, I only had the limp mode problem when it went in, since I've had it back, the steering wheel is heavier, stiffer, the wheel doesn't go back to the original position when I turn a corner I have to do that myself, the clutch is staying down when I lift my foot up off it, then it can slowly come back up on its own, it keeps coming up on the dashboard the alarms system needs servicing & my battery keeps draining.The car was supposed to be sorted I'm one day, it took 4, when I spoke on the first day I was told it's not going to be done today then steering wheel & gearbox was out, I don't know much about cars so I thought that's how they must do it, anyway since then I've been told off another lady that they didn't need to touch my steering wheel etc, I googled what replacing the master cylinder involves & it says the steering column has to come off, the dash board, so the second lady lied to me, saying it only needed that replacing & a couple of screws & nothing else has been touched, also my MOT ran out on the 27th of October this year, I've been trying to get these problems fixed in case they lie again & say I have to pay them I can't afford the MOT, if I can't afford both then I have to scrap the car I can't afford all that, it is basically their word against mine, I am going through the procedure with The Motor Ombudsman, thank you.Sent from Outlook for Android

We had arranged an appointment to view an XC90 but there was no where to park

Didn't get there due to the customer services who contacted me. No contact even from the showroom. Furthermore the online dvla form didnt work and wasnt recognising my DL.

On 13 September 2024 I dropped off my car (ML74 GJK) for its annual service Lookers Volvo Stockport. On collection I noticed a long scratch going along most of the passenger side. I showed this to the staff member who dealt with my car (Georgia), they got a mechanic to have a look too and agreed it must have happened during service. They took some photos and said they'd arrange for it to go into the body shop with the service manager when they are back on Monday.In the past 7 weeks I've called the dealership many times to follow up on this - each time I get fobbed off ("I'll have to speak to the manager to get an update") and never get called back. I'm extremely frustrated at the lack of care taken with my vehicle and concern with rectifying a problem they caused.

My car has had faults multiple times and I’ve had it in Volvo and had Volvo assist out multiple times and when I’ve brought my car into have it looked over it’s in no longer 2 hours and it’s “ fixed” I feel like you ain’t taking it seriously and fixing it as this issues are still occurring and I’m told to book it back in again.It’s on the mobility scheme and this is nothing but stress for myself to have a car with intimation faults and your team “ fixing it” to then still have the same problems and when am asking for it to be booked in it’s taking over a month for it to be booked in and when It is you ain’t fixing all the errors what RAC have found despite me sending over the reports.I feel like am being fobbed off with the same things with the carAm having to call up to get a progress update on my car and to be told it’s been sorted for hours but nobody has told me to come collect the car ? The communication is terrible!!

Good Morning AnnFurther to our conversation and emails below. I have heard nothing whatsoever from Lookers Volvo in Stockport. In fact, I have not heard anything from Polestar either.Can you please advise, as I will need to consider my next steps in this matter.Thank youKind RegardsIan Harrison________________________________________From: Ian HarrisonSent: Tuesday, October 21, 2025 4:00 PMTo: Customer FeedbackSubject: Re: Polestar 4 OV75CTFHi AnnThank you for your prompt action.RegardsIan HarrisonOn Tue, 21 Oct 2025, 15:58 Customer Feedback,wrote:AfternoonWe have forwarded this to Volvo Stockport who will investigate and get back to you.RegardsAnnFrom: Ian HarrisonSent: 21 October 2025 14:18To: Vehicle ComplaintsSubject: Polestar 4 OV75CTFExternal Sender: Confirm legitimacy before acting.Dear AnnFurther to our telephone conversation today.I purchased a Polestar 4 Reg OV75CTF and paid a £500 deposit on my credit card to Polestar Trafford Centre, Manchester (A Lookers Dealer). The reference on my card statement shows Polestar AUT* Polestar Coventry LND £500 29th June 2025.When the car was delivered into the UK, I paid the requested full amount of £8580 to Polestar Automotive Ltd on the 10th September 2025.The understanding was I would then receive a full £500 refund as my final deposit paid was for the full amount requested.To date I have received nothing and no communication as to the status. I have spoken to Polestar Sales at Trafford centre numerous times, Polestar Customer Service on the phone and on chat line. I have spoken to the salesperson at Lookers Volvo Stockport where the car was PDI checked and collected from. All with no come back response. Today I spoke to Polestar Finance, with whom I have the PCP arrangement, and they said I should take it up with Lookers as it was not them.I rang you and hence this email. I want my £500 back now which is not an unreasonable request.Thanks, in anticipation of your assistance.RegardsIan Harrison

Layla has been brilliant. Knowledge, interest, personable - can’t fault her. The team that responded to me looking at some vehicles in your website - two separate people that kept calling. Way too desperate. I don’t remember being asked to be contacted. Nearly put me off completely

Dear All,I’m writing to raise a formal complaint and request an urgent technical escalation regarding a recurring propulsion/electrical failure on my 2020 Volvo XC40 T5 Recharge PHEV (Reg: KM70 ABU | VIN: YV1XZBBVFM2446049). Vehicle was purchased 11/2024 from Lookers Kia Chester.The vehicle has now been into Lookers Volvo Stockport three times. Each time I’ve been told no fault could be replicated and no diagnostic codes were stored, yet the same issue continues to occur, leaving the car unsafe and undriveable.________________________________________Summary of symptoms• Dashboard warnings: “Propulsion System Service Required,” “Restart Not Possible,” “12 V Critical,” “Hybrid System Fault.”• Vehicle intermittently enters limp/turtle mode or fails to start.• Fault clears temporarily but returns—often after charging or under load.• The problem has now recurred multiple times under my ownership and has been confirmed as a pre-existing defect previously diagnosed and repaired under Volvo warranty in January 2021 by Volvo Chester (see attached reports).________________________________________Chronology (condensed)• 10 Jul: “Propulsion System Service Required” appeared; cleared after restart.• 11 Jul: Complete loss of power with multiple errors; AA/Volvo Assist attended, reset, advised to drive in Power mode only and book a workshop visit.• 28 Jul: Independent Volvo specialist suspected high-voltage battery contactor fault; advised booking with main dealer to protect hybrid warranty.• 5 Aug: Lookers Stockport performed diagnostics and a software update; advised issue should be resolved.• 4 Sep: Car failed to start, showing “Propulsion System” and turtle symbol; later restarted and drove in Power mode.• 13 Sep: While driving at 60 mph the car entered limp mode with “Restart Not Possible / 12 V Critical.”• 2 Oct: Booked for service and repair; recovered as undriveable.• 7 Oct: Told deeper hybrid investigation hadn’t taken place.• 14–15 Oct: Advised “monitored, no faults found.” No documentation provided; Volvo app shows car was unmoved for ~2 weeks.• 16 Oct: “Propulsion System” warning re-appeared; after charging, engine ran loudly/continuously until unplugged.• 24–26 Oct: Warning returned; next day car entered limp mode again; Volvo Assist unable to read data and arranged recovery.• 28 Oct: Delivered to Lookers Stockport. Informed the fault could not be replicated; a technician intended to take it home for further monitoring.My car’s MOT is due to expire on Friday 31st October, but I have been unable to book it in as I do not know when the vehicle will be returned. I have already had to cancel one MOT appointment, and until it passes, I also cannot renew the vehicle tax, meaning the car will soon be legally off the road due to an unresolved fault.________________________________________Hire-car issueVolvo Assist recovered the vehicle and arranged a hire car through Enterprise.No time limitation was communicated to me by Volvo Assist or Enterprise. I later learned from the dealership that the hire was limited to 24 hours and would not be extended.I therefore returned the car immediately once told this, but have since been charged £40 for exceeding the unknown limit.At no point did Volvo Assist contact me to say the vehicle needed to be returned. Had I not used my initiative, the charges could have been significantly higher.________________________________________Evidence of a wider patternI have attached screenshots from other MY20–MY23 XC40 T5 Recharge PHEV owners reporting identical issues: propulsion-system errors, 12 V critical warnings, limp mode, and lack of stored fault codes.Several report fixes involving HV battery contactors, 12 V battery faults, or hybrid-system software, confirming a recurring weakness across this model range.In addition, Volvo Chester service records (January 2021) now confirm this same vehicle previously experienced an identical propulsion system fault and had components replaced under warranty, indicating a recurrent underlying defect that has not been permanently resolved.________________________________________Requested actions1. Open a formal case and escalate to Volvo Technical, linking all workshop visits, recoveries, and the prior repair record from Volvo Chester.2. Provide a written investigation plan and outcome report, covering:o 12 V battery and charging-system testso HV battery contactors/relays, BMS, inverter, DC-DC converter, grounding checkso Confirmation of any Technical Service Bulletins or field fixes relevant to this known issueo Installation of a data logger for extended testing to capture the intermittent fault event3. Review the Volvo Assist/Enterprise hire-car handling and reimburse the £40 charge caused by inadequate communication.4. Provide goodwill mobility support while the car remains unsafe to drive and legally off the road due to the expired MOT and inability to tax it.5. Consider goodwill repair coverage or extended hybrid-system warranty, given the issue is a continuation of a known, previously repaired defect.6. Retrieve and include the vehicle’s full Volvo service history (including the attached Volvo Chester records) as part of the investigation.________________________________________Attachments• Volvo Chester service reports (January 2021) – confirmation of prior identical fault and replaced components• Independent specialist diagnostic note (suspected HV battery contactor fault)• Screenshots of other owners’ reports________________________________________I would appreciate confirmation that a formal case has been opened, together with a reference number and a named contact.Given the safety implications of a propulsion failure at speed, and the fact this is a recurrent manufacturer defect, I would be grateful for a prompt and thorough response.Thank you for your attention and cooperation.Kind regards,Danielle Hardy077874108382020 Volvo XC40 T5 Recharge PHEV | KM70 ABU | VIN YV1XZBBVFM2446049