After many problems with the EX30 I bought at the beginning of August I traded it in for a XC40.The vehicle was delivered on time. Operating instructions were provided in a clear and concise manner. The vehicle has performed faultlessly.Martin Davey

Bradley provided Excellent customer service

Eser Akyol was amazing. So informative. Made us feel at ease and welcome. Great guy, great place would definitely recommend.

I received a promotional offer from Volvo and went across to Stockport to talk about it, as I was thinking of changing my current Volvo. The sales colleague I spoke to was completely uninterested in speaking to us. He dismissed our interest, telling us Volvo had become very expensive and that we would be better off looking at an alternative Brand. Having dealt with Volvo Stockport over the last 7 years, this was not the experience I was expecting.

Disappointed at lack of politeness especially when opening negotiation. Put off

Car is a 2021 Polestar 2, OV71HZTIn 2023/24 I suffered a warranty issue - the car was drivable, but many systems only worked intermittently.It required 4 visits to yourselves (not the main issue).But each booking was 6-8 weeks in the future. I considered this to be very poor service.In Summer/Autumn 2024 The primary key failed, and had to be replaced.I booked for the replacement (under warranty) to be done along with the car's first MOT.When I arrived for the MOT, I was told there were no spare keys available, as it hadn't been ordered in time.This was just appalling service.Last month I turned up at the service desk at Lookers Stockport to book the car's 4 year service and MOT.I can not recall the date of my visit to the service desk, but I made the booking in person, and confirmed the likely price.However, when I arrived for the service on Oct 6/25, I was told that there was no booking for the car.Why should I give you any more business?

Great service from first contact with Matt. Sent walk around video after initial call and when I visited the next day he allowed me to view car at my leisure. He then worked through a good deal for me.

The sales executive Joshua was very supportive and helpful

Great communication, everything explained honestly and openly. More importantly considered my needs.

I brought my V90 in today to have the rear nearside light cluster replaced. You advised me that Volvo Selekt were not honoring it under warranty (I believe you said they were refusing as there was water in the light) and that I would be liable for the cost of the repair if it were undertaken (I declined) and that I had to pay a diagnostic fee (£225.60) which I have paid.I believe that this repair should either be covered under the Selekt warranty (there is only water in the light because the light cluster seal has failed/the light isn't seated correctly) or covered by Lookers as the car was purchased from Lookers on the 30th January and the fault was first reported on the 21st February as soon as it was noticed (less than a month after purchase).With the fault being noticed in such a short space of time I feel it is likely the fault was present at purchase (though perhaps moisture had not built up enough to have caused the light to fail).I also do not feel I should be liable for a diagnostic charge for this as the initial diagnosis was conducted on the 28th May and there was no mention of me paying for that diagnosis (apart from being given an initial warning that I may be liable if it's damage etc) and nor did I pay one.To give a brief summary timeline of events:*30th January - Car purchased from David Eaton (signed agreement attached)*21st February - Noticed the issue with the rear NS light cluster not operating correctly and moisture visible, rang through the main Volvo Selekt number and booked in to have it looked at ASAP which was the 18th April.*21st February - Received a diagnostic form request and returned detailing the light cluster issue along with an engine light and poor start-stop performance. (attached)*16th April - Was contacted by the service dept. and told that as it was Good Friday on the 18th April they couldn't diagnose the car and would have to rebook it in. The earliest available date was the 28th May.*28th May - Car dropped off at Lookers for issues to be diagnosed.*28th May - Car collected from Lookers following diagnosis. Engine light was able to be fixed by cleaning out the boost sensor, rear light cluster was diagnosed as needing replacing (I believe at the time the cause was detailed as not being tightened/mounted securely).I have no paperwork from the diagnosis nor receipt and wasn't charged.I was told once the parts were in place to repair that I would be contacted to arrange bringing the car in.*31st July - Warning occasionally coming up on the dash about the rear light being out. NS main cluster intermittently totally non-functional along with the boot mounted NS light. Currently only part of the NS main light is out (as originally reported).*1st August - I still hadn't had contact from the dealership or Volvo Selekt regarding booking the vehicle in so contacted Lookers service number. They weren't able to get through to yourselves at the time so said once they had done they would ring me back.*19th August - No contact after the call detailed above. I then rang Lookers service number again and the car was booked in to have the light replaced today (23rd September).*23rd September - Car brought in to have the light replaced.This whole process has been extremely frustrating and has taken over 7 months from first reporting the issue to still not have the light fixed.Please let me know how we can resolve this and restore some of my faith in the dealership and the brand.Should you require any further information from me in order to escalate this please do not hesitate to contact me.