booked in for yesterday and advised needed to be ready for 4pm but vehicle was only seen to @ 3pm, was advised road test was carried out for the brakes as had been experiencing juddering but customer has noticed the battery was the same as when he dropped it off, wing mirror and bodywork below wingmirror was left covered in grease. contacted the site once he got home to be advised technician had finished for the day, called up today and was advised that road test wasnt performed and that it was only taken 'around the block' and asked how to get the grease off as has had it through a car wash today and wont come off to be told we dont know how to get it off.

Layla was excellent from start to finish of the process. She answered questions in a timely fashion, sent me a great personalised video, was very personable and couldn’t have been more helpful

Hi, I booked my Volvo xc90 in for an oil leak and "gesture" boot operation not working last week, but the courtesy car hadn't come back , so booked it in for today 10/10/25. Left it with them all-day only to be told that the oil leak is not a leak but a misting and very common on these cars. I have been an inspection engineer for over 35 years and I know an oil leak from an oil seal when I see one, coupled with the fact I have oil on my drive.The gesture boot operation worked every time the technician checked it but clearly not for me.Complete waste of time, my guess is that they didn't have the time to be bothered with my car as they had all the service work booked in.I will be avoiding from now on.Regards Chris Glover

Saw a vehicle I liked on autotrader and called the garage for futher information, together with a video of the car. We agreed to speak the next day. Whilst in the process of booking train tickets to collect the vehicle, I noticed the price had increased by £2,451 without notice or explanation. I had been offered the vehicle for £31,999 that very day. The salesperson explained you review your prices daily and thought the price too cheap. How can I buy a car from a Volvo dealership who behaves like this.

Very attentive but not overpowering sales person Eser. Who was very knowledgeable about the full range of options

firstly, happy when booking for 9th October, bought 2nd hand, wanted android car play fitted, was advised when dropping it off spoke to lucinda and apple car play was installed not android car play. when collecting was advised she would call him to discuss jobs unable to complete to awaiting parts. was advised his fault for the apple car play being installed not android. has rebooked for the 28th october to have the software amended, wanting to know why charged the higher rate for the job. secondly advised 2 adviseries needing to be carried out when booking but lucinda advised nothing outstanding. 3rd - windscreen wipers issue but lucinda has offered. 4th oil leak but has not been advised what they are looking for. 5th rear door seals were not replaced and was advised it was not on the booking but he is certain it was covered when booking. 6thkey fobs not connecting and batteries were replaced but advised 2 broken tags but concerned

Great customer service and knowledge

This is the second time I have raised a complaint about the same issue because I received no response the first time.The air conditioning in my Polestar 4, which I bought from new, does not work and has never worked. I reported this in April 2025. It took many weeks to even get an appointment and the car then went in 3 to 4 times due to first needed a new part, second the part had not arrived and nobody had told me, third a new machine was needed to de-gas a re-gas the car. On the fourth attempt it was decided a different part was needed and I was given a courtesy car.Nearly 8 weeks later my car is no closer to being fixed and I understand it has just been sat in the car park for most of this time. I know this because I get a notification on my phone when it is unlocked. Every time I call there is a different excuse as to why it has not been fixed. First a different part to the one ordered was needed, then the technician looking at it was off sick, then there wasn't a ramp available etc. etc. There have been so many excuses they are now being recycle. Last week I was told a special machine was needed to de-gas it. This was the reason it apparently couldn’t be fixed in June and it was re-booked in for 20th August because the new machine had apparently arrived. When I mentioned this the person I spoke to said they would find out and call me back the next day. They didn’t. I asked to speak to a manager and was told a manager would call me. They didn’t.My expectations for customer service are quite low but this is by far the worst customer service I have ever experienced anywhere.You obviously don’t care about keeping me as a customer, but please can a manager call me to say what is going on and give me some reassurance there is an intention to actually fix my car.

Great service and if you had the car I wanted it would of been a 5

I recently purchased a vehicle from Lookers Volvo Stockport and whilst I’m not saying that anyone has been impolite or anything like that, I think the service is not quite upto scratch.>> I was due to pick up my vehicle on the 19th Sept, we were traveling to pick it via public transport and after already riding in an Uber, a tram and currently sat waiting for a train I get a voicemail to say it’s not ready and had no idea when it would be… I was not happy, especially as I had already gotten rid of my current vehicle so would be transport less (as well as having to get my self back home via a tram and an Uber). The dealership reluctantly gave me a loan vehicle, which we barely used due to a £2500 (or maybe £2000) excess….>> Fast forward a few days, I’m in contact with dealership trying to find when the car will be available, one day I left 4 messages and didn’t get a call back (I got a very short email saying still no idea)….>> Finally arranged a pickup almost a week later, didn’t tell me what the issue was and what was rectified. Took the car away and was told I’d get a follow up call in a week (I didn’t get the call) and I’d get my overpayment back in 5-10 working days, should be by the 1st Oct definitely by the 8th..>> A day of so after getting the vehicle I noticed a scratch on the door which wasn’t noticeable before, but I do appreciate used cars are never perfect on the bodywork. Also on the presentation video there were a few marks on the drivers door which were to be touched up, there are still some marks on there so whether they were all done is up for debate (we were also told we’d get a touch up pen, that didn’t happen)>> I really pleased with the car, it’s really nice to drive etc and seems to run great.>> A few days later I was looking at the advertisement for the car ticking off all the features I’d worked out how to use and looked at the drivers manual for what I was yet to discover. Only a couple of things stood out that I couldn’t locate, only small things that don’t distract from the way the car drives etc was the cargo/luggage net and the parking ticket holder, both listed at being with the vehicle but neither were. I emailed this to the dealership and they said they could get me a net but the ticket holder could have been broken or removed by the previous owner (fair enough but don’t list them on the advert).>> I also flagged that I hadn’t gotten my overpayment back.>> A few days later I chased the refund again, no response.>> Chased again, no response, finally decided to call rather than email. Was told well it’s in the accounts department hands and there is nothing he could do, I was really not happy with this response, I asked him to chase again and get back to me.>> I didn’t hear anything so I rang again and was treated with the “you’ve just beaten me to it I was about to call” I somehow don’t believe it. He said there was an issue with the paperwork that has now been resolved.>> Now this is where I really have an issue, when I was due to sign the documents for the car there was no mention of the refund due back to me, was told that that doesn’t matter as I (salesman) knew it was paid. I refused to sign it until it was done correctly and it clearly showed the refund due. Imagine the mess if I had signed the incorrect one.. turns out the finance team had emailed the dealership manager to query this, but he was on leave, why isn’t his mail redirected? I actually spoke to the manager to and he was going to chase it but doesn’t know when I will get it, not heard back yet (I’m pretty sure I wouldn’t be allowed to driveway a vehicle if I hadn’t paid in full).>> Is this big money, no it isn’t. But I don’t think the service from the dealership has been great, like I said, nobody has been impolite or anything I just thing the aftercare leave a lot to be desired (something that runs through a theme on trustpilot and it also looks like I’m not the only person that is waiting for a refund)