Further to my email sent on 28 December 2025, providing notice of my intention to return the vehicle collected on 23 December 2025, and to which I have not yet received a response, I am now writing to the general vehicle complaints address to ensure this matter is formally logged and directed to the appropriate team.Please find attached my formal notice confirming my intention to return the Volvo EX30 (MC75 EUP), which was collected on 23 December 2025.This covering email is to confirm that my decision to cancel the purchase and return the vehicle is being exercised within the applicable 14-day return period, and in accordance with both Volvo 14 day / 250 mile return policy and my statutory consumer rights.The attached letter sets out the relevant details, the condition of the vehicle, the issues experienced, and my request for confirmation of the next steps, including inspection and handover arrangements, cancellation of the finance agreement (if applicable), and the process and timeline for a full refund.I would be grateful if you could confirm receipt of this notice and advise how you wish to proceed.

please find below my formal notice confirming my intention to return the Volvo EX30 (MC75 EUP), collected on 23 December 2025.This below is the copy and paste from covering letter sent on 28/12/25 to confirm that my decision to cancel the purchase and return the vehicle is being exercised within the applicable 14-day return period, and in accordance with both your online purchase return policy and my statutory consumer rights.The below sets out the relevant details, condition of the vehicle, and the issues experienced, together with my request for confirmation of the next steps for inspection, handover, cancellation of the finance agreement, and refund.I would be grateful if you could confirm receipt of this notice and advise how you wish to proceed.28/12/2025To: Lookers Volvo StockportI am writing to formally notify you of my intention to return my recently purchased Volvo EX30 (MC75EUP), supplied by Lookers Volvo Stockport and collected on Tuesday 23 December 2025, inaccordance with the 14-day / 250-mile consumer return policy.For the avoidance of doubt, this notice is also given pursuant to my statutory rights under theConsumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, whichprovide the right to cancel a distance contract within 14 days of delivery. This notification is providedwithin that statutory cancellation period.The vehicle has covered 99 miles as of today and remains in its original condition, with no damage,wear, or missing items. Ownership has not changed since delivery.Throughout the ordering and purchase process, the service and communication provided by your teamwere excellent. All three individuals involved were professional, responsive, and particularly helpful inaccommodating our request to expedite the purchase in order to complete it before year end.Unfortunately, despite the vehicle’s strong visual design and build quality, the vehicle itself does notreflect the same standard of reliability. The extent of the software and operating system issuesencountered in a brand-new vehicle has materially affected usability, security, and overall confidence,leading to my decision to return it within the advertised return window.The following issues have been experienced by both myself and my husband and are listed below inno particular order.The digital key and unlocking behaviour is inconsistent and unpredictable. At times, the vehicle doesnot unlock when expected; on other occasions, it unlocks unintentionally when a registered devicepasses nearby, including during routine activities such as accessing another car on the driveway ortaking bins outside. The activation range appears excessive and unreliable, giving rise to clear securityconcerns. As a result, I do not have confidence that the vehicle will reliably unlock when required, northat I will not be locked out. The iPhone app functions intermittently and cannot be relied upon forconsistent access.The digital key functionality was a key factor in our decision to purchase the Volvo EX30; however, itsunreliable operation renders the feature ineffective and negates one of the primary reasons forchoosing this vehicle. Both the vehicle software and the iPhone operating system are running thelatest available versions, confirming that these issues are not attributable to outdated software or usererror.Manual scheduled charging has failed repeatedly. We intended to charge overnight during off-peakhours between 12:30am and 5:00am. On three occasions within the first five days of ownership, wewoke to find that no charging had taken place. There is no fault with the charging equipment, as thesame charger and identical schedule are used successfully with our other vehicles (a Tesla and a VWhybrid). The vehicle only charged correctly for the first time on Saturday 27 December.Reliable scheduled charging was a key factor in our decision to purchase this vehicle. The inability todepend on the vehicle being charged as expected fundamentally undermines its suitability for ourintended daily mileage and use.Bluetooth connectivity and Apple CarPlay functionality are also unreliable. Apple CarPlay functionsonly after the initial setup and cannot be reactivated on subsequent journeys, rendering keyinfotainment features unusable. We have spent several hours attempting to resolve this issue withoutsuccess. Online research suggests this is a widespread and well-documented problem. Given thevehicle’s heavy reliance on software and connectivity, this significantly undermines its usability.DAB radio reception is unreliable and frequently unavailable, sometimes displaying “no reception” innormal driving conditions. Reception quality is poor even on mainstream stations that are readilyavailable in our other vehicles at the same locations. This is particularly problematic given the AppleCarPlay issues. In addition, the system does not display DAB station logo thumbnails, which is a basicand long-established feature expected in modern vehicles.The vehicle does not reliably default to the correct user profile. Seat and wing mirror positionsassociated with individual users’ digital keys are not consistently applied, resulting in incorrect seatingand mirror positions on entry.Climate control activation via the Volvo app is unreliable and frequently displays an error messageindicating that the operation could not be completed.The user interface is slow and unresponsive. For a brand-new vehicle, an unacceptable number ofcommands result in prolonged loading screens. This occurs with both the steering-wheel controls andthe touchscreen, and there is often no clear indication as to whether a command or setting change hasbeen applied.Finally, the driver attention and safety alert system is intrusive and counterproductive. Warningmessages are triggered during normal and appropriate driving behaviour, including routine mirrorchecks or turning to assess vehicles approaching from behind. These frequent alerts are distractingand draw attention away from the road, undermining the very safety they are intended to provide.Taken together, these issues demonstrate unreliable core functionality in a brand-new vehicle andhave left both myself and my husband with no confidence in it. I am therefore exercising my right tocancel the purchase and return the vehicle in full compliance with the 14-day return policy.Please confirm, in writing, the next steps for inspection and handover, together with the process andexpected timeline for cancellation of the Business Contract Purchase agreement and the refund of£650 (payment reference 0090331378).Written confirmation of this return request would be appreciated at your earliest convenience to ensurecompletion within the permitted return window.

I am writing to raise a formal complaint regarding the handling of my vehicle service booking and the treatment I received from your staff, which I believe constitutes discrimination by association and a failure to make reasonable adjustments, in breach of the Equality Act 2010.On 18 December 2025, I used the Volvo app to arrange a service appointment for my Volvo V40 MH74 HEU. The appointment was originally booked for 29 December 2025. Subsequently, the app updated the appointment date to 30 December 2025 at 1:00 pm, giving the clear impression that the booking had been amended and confirmed. I relied on this information and planned accordingly.When I later contacted your service department to confirm the booking, I was informed that no appointment had been made at all. This represents a serious administrative failure within your booking system, for which I should not be disadvantaged.I was then advised that the earliest available appointment was 2 February 2026. I explained clearly that this date was not possible due to a scheduled operation for my disabled child. Despite this being a significant and unavoidable circumstance, I was told that no earlier appointment could be offered and no alternative solutions were explored.I was subsequently offered an overnight service appointment as an alternative. However, as the main carer for my disabled child, this option is wholly unsuitable. My child may require urgent medical attention at short notice, which could necessitate an immediate visit to hospital. Being without my vehicle overnight would place us at significant risk and is therefore not a reasonable adjustment in the circumstances. This was clearly explained at the time but was disregarded.My concerns were further compounded when I enquired about access to the “while you wait” lounge. I was informed that my disabled child would not be permitted in the lounge under any circumstances, even after I explained that I would not remain in the lounge with him and would instead take him out in his mobility chair.This position is deeply concerning and, in my view, unlawful.Under the Equality Act 2010, service providers have a duty not only to make reasonable adjustments for disabled persons, but also to ensure that individuals are not treated less favourably because of their association with a disabled person (commonly referred to as associative discrimination). The refusal to provide a suitable service appointment, the rejection of reasonable alternatives, and the application of a blanket exclusionary policy placed me at a substantial disadvantage solely because I am the parent and carer of a disabled child.This constitutes direct discrimination by association, contrary to Section 13 of the Equality Act 2010, and a failure to comply with the duty to make reasonable adjustments.The matter is particularly troubling given that my child was permitted to accompany me but he did not attend when the vehicle was originally ordered through the Motability Scheme, which exists specifically to support disabled people and their families. The inconsistency between your sales practices and aftersales treatment raises serious concerns about your compliance with equality legislation.The conversation took place on 29 December 2025 at 09:21 am with a representative named Sarah (or Sara), who confirmed that no exceptions or reasonable adjustments would be considered.Unless this matter is resolved promptly and appropriately, I will consider escalating my complaint to the Equality and Human Rights Commission and pursuing further remedies available to me. I would prefer, however, to resolve this matter directly.I therefore formally request the following:• An earlier service appointment, as the February date is not reasonable in the circumstances• Written clarification of your policies regarding disabled customers and those associated with them, including access to customer facilities such as the “while you wait” lounge• A formal written apology acknowledging the discriminatory treatment and distress caused• Details of the Equality Act, disability awareness, and reasonable adjustment training provided to your staffThis experience has caused considerable distress at an already difficult time due to my child’s medical needs. I expect this complaint to be treated with the seriousness it warrants and would appreciate a prompt written response

Hi Lookersi was unable to use Google etc.My buying experience was the best ever. I visited 15 Dec and Andy Brown sold me the car. I collected it 16 Dec. Andy was excellent and a pleasure to deal with. He could not have done a better job. I drove away in an XC90 with a smile on my face.

Eser was excellent and I didn't feel like i was being "sold" toOnly issue is customer parking on the site

I did not receive a call back.

Good friendly service

The salesman I dealt with was polite, professional and have me a lot of information which I found helpful.

Following me making an offer it was shut down with no “this is what we could do” so guessed there was no appetite for a sale like other dealers

Courteous salesman allowed long solo test drive.