Constant Lies about a repairI got a recall from lookers because there was a safety issue with my Volvo C30, I took it in on Friday the 12/09/25 at 10:30am like arranged, I was told it would be done by 5:30pm the same day, we're now on Tuesday the 16/09/25, 4 days late, I have just phoned & they said it will definitely be ready for 5pm today, told me they'd ring when it's done, the thing is I have to get the bus that takes me an hour to get there, so I'd have to be setting off now at 3:55pm in order for me to get there on time, I said I don't want to travel up there & you turned & round & say it isn't ready, if they phone me at 5pm I won't be able to make it on time either, so I'm stuck again, it's going to be another day without my car, so 7 hours has turned so far in to 4 days & more than likely 5 days now, I was told I'd have to pay towards a courtesy car! Sorry its your fault my car has a safety issue not mine so you should provide me with one, also my car could've been picked up from my home & dropped back off, I was never told this, they said conveniently that they had no driver when I asked today, yesterday the person whose supposed to keep me updated left half day yesterday & never called me with an update before she left, rude, when I rang yesterday I had to explain it all to somebody else, I want compensating for this, a complete joke! Yesterday on Monday, they said they were waiting for a part to arrive at 3pm, sorry but it's been booked in for weeks & you knew exactly what needed to be done then you don't get the parts in on time! I have really bad anxiety I really struggle leaving the house, but I had to walk round Stockport on my own for 7 hrs while I waited just for them to tell me it won't be ready, then get on the bus home for an hour, I'm fuming & I am definitely taking this further, I'll be getting legal advice, absolutely rubbish the lot of them & no empathy just filling me with lies to get me off the phone, one of the worst places I've ever dealt with, once I get another car I won't even look at Volvo anymore I'll never entertaining having another!

Chris helped us find the right car as you didn’t have what we wanted in Bolton he looked at other sites and found the perfect one and had it brought to Bolton for us

I recently had the pleasure of test driving an EX30 vehicle through Lookers Volvo Stockport, and I must commend the exceptional service I received throughout the process. In particular, I would like to extend my sincere appreciation to Ms Layla-May Webb, the Sales Executive who assisted me.Ms Webb demonstrated outstanding professionalism and dedication from start to finish. Her explanations were clear and thorough, ensuring I was well-informed. She showed remarkable attention to detail, patiently addressing all my queries with genuine care and precision. Her support and advice were invaluable, and she presented a range of thoughtful options tailored to my needs, which made the entire experience both reassuring and enjoyable.It is rare to encounter such a high level of customer service, and I would not hesitate to recommend Volvo Stockport and Ms Layla-May Webb in particular to anyone seeking a seamless and personalised car-buying experience.

Very happy with Layla

Matt gave excellent clear summary of our options. He was excellent

Good service from Andy Brown. Parking at the dealership was very difficult..

Adam Bentley stayed after working hours. Showed us all car features, went through finance options. Exceptional service and very friendly,

Booked in for a test drive of the latest XC60 plug in hybrid with Andy Brown, Andy was excellent in describing all the new features on the car.We will definitely be calling Andy to arrange a purchase in December.

Dealing with Eser Akyol is a pleasure and after 55 years of dealing with main agents and sales people Eser is the first person who I trust implicitly and is the main reason why I am buying my second XC40 from Lookers.I do wish that I had the same confidence in your service team.

Dan was very personable and knowledgeable. I feel we had a good rapport with him. He took time to talk about all aspects of the car and we didn’t feel at all rushed.