The most poorest customerService i have ever dealt with.Booked my car in today for a repair on my speakers. Not acknowledged, no good morning , are you okay ..nothing . whilst waiting in the showroom , waited for a good 10 minutes for then having to walk over to someone at the sales desk for them tell me where to go. Georgia on the service desk showed me my curtesy car and booked me in. From 9am till 1.30 they had my car , no updates , a random text to say my car is ready for collection. Georgia was very blunt and not helpful on what was going on . Then went onto to say they did an update . Not a repair i am back at square one with the speakers. My car hasn’t been cleaned either when it states on the website that every service gets a clean . No thank you , goodbye . I felt so unwelcomed and received such a poor experience at Stockport I will not returning and will visted another branch in the future hoping to get a nicer welcome and service !

I dropped off my vehicle for an issue with my navigation, which was initially caused after I originally brought my car in for a recall. I was advised I would receive a call or text to advise that my vehicle was ready to collect and would return the courtesy vehicle at that point.I received no call or text and called the centre twice and neither call was answered on the day. I assumed that at this point my vehicle was not ready for collection.Today I received a very rude and abrupt call from the centre, Shane, literally shouting down the phone at me and threatening to report the courtesy car as stolen. Bear in mind, at this time, my vehicle is still at the centre and no update of the work being completed or car ready to collect.At no point have I refused to return the vehicle but simply keeping to the agreement. Your centre resolves the issue with my car and whilst they do so I have use of the courtesy car. Shane continues to state that a message was sent however I am not in receipt of this. To this he further adds insult to injury by accusing me of deleting said message.Whilst I appreciate the need for diligence the approach to this matter could have been managed better. I was looking at purchasing a service plan and until this moment there was no issue. The car was not stolen but rather your centre failed to advise or make contact and that resulted in the worst service I have received as a customer.Managing this was all but a simple call and that would have had a completely different outcome.My day has been disrupted, resulted in me needing to make alternate arrangements, which were no fault of my own in terms of work and childcare.I do not appreciate how this was handled and how I was spoken to.

I was browsing your stock and received a polite and helpful response the day after offering help with the exchange processAs we are not quite ready to complete l will definitely consult this dealership in the future. Cheers

Hi Andrew, thank you for your reply, it is Lookers Volvo in Stockport, I have actually today managed to speak with the manager & he has advised me to take the car in for investigation, the thing is they want me to sign a form to say if they find the faults are not caused by themselves then I will have to pay for any investigation & any work required, I am not willing to do that, my car was fine before it went in, all it had was it came up my engine was in limp mode at times, since I've had it back this has no longer been an issue, so I just assumed they had fixed that problem.So to re-cap, I only had the limp mode problem when it went in, since I've had it back, the steering wheel is heavier, stiffer, the wheel doesn't go back to the original position when I turn a corner I have to do that myself, the clutch is staying down when I lift my foot up off it, then it can slowly come back up on its own, it keeps coming up on the dashboard the alarms system needs servicing & my battery keeps draining.The car was supposed to be sorted I'm one day, it took 4, when I spoke on the first day I was told it's not going to be done today then steering wheel & gearbox was out, I don't know much about cars so I thought that's how they must do it, anyway since then I've been told off another lady that they didn't need to touch my steering wheel etc, I googled what replacing the master cylinder involves & it says the steering column has to come off, the dash board, so the second lady lied to me, saying it only needed that replacing & a couple of screws & nothing else has been touched, also my MOT ran out on the 27th of October this year, I've been trying to get these problems fixed in case they lie again & say I have to pay them I can't afford the MOT, if I can't afford both then I have to scrap the car I can't afford all that, it is basically their word against mine, I am going through the procedure with The Motor Ombudsman, thank you.Sent from Outlook for Android

We had arranged an appointment to view an XC90 but there was no where to park

Didn't get there due to the customer services who contacted me. No contact even from the showroom. Furthermore the online dvla form didnt work and wasnt recognising my DL.

On 13 September 2024 I dropped off my car (ML74 GJK) for its annual service Lookers Volvo Stockport. On collection I noticed a long scratch going along most of the passenger side. I showed this to the staff member who dealt with my car (Georgia), they got a mechanic to have a look too and agreed it must have happened during service. They took some photos and said they'd arrange for it to go into the body shop with the service manager when they are back on Monday.In the past 7 weeks I've called the dealership many times to follow up on this - each time I get fobbed off ("I'll have to speak to the manager to get an update") and never get called back. I'm extremely frustrated at the lack of care taken with my vehicle and concern with rectifying a problem they caused.

My car has had faults multiple times and I’ve had it in Volvo and had Volvo assist out multiple times and when I’ve brought my car into have it looked over it’s in no longer 2 hours and it’s “ fixed” I feel like you ain’t taking it seriously and fixing it as this issues are still occurring and I’m told to book it back in again.It’s on the mobility scheme and this is nothing but stress for myself to have a car with intimation faults and your team “ fixing it” to then still have the same problems and when am asking for it to be booked in it’s taking over a month for it to be booked in and when It is you ain’t fixing all the errors what RAC have found despite me sending over the reports.I feel like am being fobbed off with the same things with the carAm having to call up to get a progress update on my car and to be told it’s been sorted for hours but nobody has told me to come collect the car ? The communication is terrible!!

Good Morning AnnFurther to our conversation and emails below. I have heard nothing whatsoever from Lookers Volvo in Stockport. In fact, I have not heard anything from Polestar either.Can you please advise, as I will need to consider my next steps in this matter.Thank youKind RegardsIan Harrison________________________________________From: Ian HarrisonSent: Tuesday, October 21, 2025 4:00 PMTo: Customer FeedbackSubject: Re: Polestar 4 OV75CTFHi AnnThank you for your prompt action.RegardsIan HarrisonOn Tue, 21 Oct 2025, 15:58 Customer Feedback,wrote:AfternoonWe have forwarded this to Volvo Stockport who will investigate and get back to you.RegardsAnnFrom: Ian HarrisonSent: 21 October 2025 14:18To: Vehicle ComplaintsSubject: Polestar 4 OV75CTFExternal Sender: Confirm legitimacy before acting.Dear AnnFurther to our telephone conversation today.I purchased a Polestar 4 Reg OV75CTF and paid a £500 deposit on my credit card to Polestar Trafford Centre, Manchester (A Lookers Dealer). The reference on my card statement shows Polestar AUT* Polestar Coventry LND £500 29th June 2025.When the car was delivered into the UK, I paid the requested full amount of £8580 to Polestar Automotive Ltd on the 10th September 2025.The understanding was I would then receive a full £500 refund as my final deposit paid was for the full amount requested.To date I have received nothing and no communication as to the status. I have spoken to Polestar Sales at Trafford centre numerous times, Polestar Customer Service on the phone and on chat line. I have spoken to the salesperson at Lookers Volvo Stockport where the car was PDI checked and collected from. All with no come back response. Today I spoke to Polestar Finance, with whom I have the PCP arrangement, and they said I should take it up with Lookers as it was not them.I rang you and hence this email. I want my £500 back now which is not an unreasonable request.Thanks, in anticipation of your assistance.RegardsIan Harrison

Layla has been brilliant. Knowledge, interest, personable - can’t fault her. The team that responded to me looking at some vehicles in your website - two separate people that kept calling. Way too desperate. I don’t remember being asked to be contacted. Nearly put me off completely