I brought my V90 in today to have the rear nearside light cluster replaced. You advised me that Volvo Selekt were not honoring it under warranty (I believe you said they were refusing as there was water in the light) and that I would be liable for the cost of the repair if it were undertaken (I declined) and that I had to pay a diagnostic fee (£225.60) which I have paid.I believe that this repair should either be covered under the Selekt warranty (there is only water in the light because the light cluster seal has failed/the light isn't seated correctly) or covered by Lookers as the car was purchased from Lookers on the 30th January and the fault was first reported on the 21st February as soon as it was noticed (less than a month after purchase).With the fault being noticed in such a short space of time I feel it is likely the fault was present at purchase (though perhaps moisture had not built up enough to have caused the light to fail).I also do not feel I should be liable for a diagnostic charge for this as the initial diagnosis was conducted on the 28th May and there was no mention of me paying for that diagnosis (apart from being given an initial warning that I may be liable if it's damage etc) and nor did I pay one.To give a brief summary timeline of events:*30th January - Car purchased from David Eaton (signed agreement attached)*21st February - Noticed the issue with the rear NS light cluster not operating correctly and moisture visible, rang through the main Volvo Selekt number and booked in to have it looked at ASAP which was the 18th April.*21st February - Received a diagnostic form request and returned detailing the light cluster issue along with an engine light and poor start-stop performance. (attached)*16th April - Was contacted by the service dept. and told that as it was Good Friday on the 18th April they couldn't diagnose the car and would have to rebook it in. The earliest available date was the 28th May.*28th May - Car dropped off at Lookers for issues to be diagnosed.*28th May - Car collected from Lookers following diagnosis. Engine light was able to be fixed by cleaning out the boost sensor, rear light cluster was diagnosed as needing replacing (I believe at the time the cause was detailed as not being tightened/mounted securely).I have no paperwork from the diagnosis nor receipt and wasn't charged.I was told once the parts were in place to repair that I would be contacted to arrange bringing the car in.*31st July - Warning occasionally coming up on the dash about the rear light being out. NS main cluster intermittently totally non-functional along with the boot mounted NS light. Currently only part of the NS main light is out (as originally reported).*1st August - I still hadn't had contact from the dealership or Volvo Selekt regarding booking the vehicle in so contacted Lookers service number. They weren't able to get through to yourselves at the time so said once they had done they would ring me back.*19th August - No contact after the call detailed above. I then rang Lookers service number again and the car was booked in to have the light replaced today (23rd September).*23rd September - Car brought in to have the light replaced.This whole process has been extremely frustrating and has taken over 7 months from first reporting the issue to still not have the light fixed.Please let me know how we can resolve this and restore some of my faith in the dealership and the brand.Should you require any further information from me in order to escalate this please do not hesitate to contact me.

booked in for yesterday and advised needed to be ready for 4pm but vehicle was only seen to @ 3pm, was advised road test was carried out for the brakes as had been experiencing juddering but customer has noticed the battery was the same as when he dropped it off, wing mirror and bodywork below wingmirror was left covered in grease. contacted the site once he got home to be advised technician had finished for the day, called up today and was advised that road test wasnt performed and that it was only taken 'around the block' and asked how to get the grease off as has had it through a car wash today and wont come off to be told we dont know how to get it off.

Layla was excellent from start to finish of the process. She answered questions in a timely fashion, sent me a great personalised video, was very personable and couldn’t have been more helpful

Hi, I booked my Volvo xc90 in for an oil leak and "gesture" boot operation not working last week, but the courtesy car hadn't come back , so booked it in for today 10/10/25. Left it with them all-day only to be told that the oil leak is not a leak but a misting and very common on these cars. I have been an inspection engineer for over 35 years and I know an oil leak from an oil seal when I see one, coupled with the fact I have oil on my drive.The gesture boot operation worked every time the technician checked it but clearly not for me.Complete waste of time, my guess is that they didn't have the time to be bothered with my car as they had all the service work booked in.I will be avoiding from now on.Regards Chris Glover

Saw a vehicle I liked on autotrader and called the garage for futher information, together with a video of the car. We agreed to speak the next day. Whilst in the process of booking train tickets to collect the vehicle, I noticed the price had increased by £2,451 without notice or explanation. I had been offered the vehicle for £31,999 that very day. The salesperson explained you review your prices daily and thought the price too cheap. How can I buy a car from a Volvo dealership who behaves like this.

Very attentive but not overpowering sales person Eser. Who was very knowledgeable about the full range of options

firstly, happy when booking for 9th October, bought 2nd hand, wanted android car play fitted, was advised when dropping it off spoke to lucinda and apple car play was installed not android car play. when collecting was advised she would call him to discuss jobs unable to complete to awaiting parts. was advised his fault for the apple car play being installed not android. has rebooked for the 28th october to have the software amended, wanting to know why charged the higher rate for the job. secondly advised 2 adviseries needing to be carried out when booking but lucinda advised nothing outstanding. 3rd - windscreen wipers issue but lucinda has offered. 4th oil leak but has not been advised what they are looking for. 5th rear door seals were not replaced and was advised it was not on the booking but he is certain it was covered when booking. 6thkey fobs not connecting and batteries were replaced but advised 2 broken tags but concerned

Great customer service and knowledge

This is the second time I have raised a complaint about the same issue because I received no response the first time.The air conditioning in my Polestar 4, which I bought from new, does not work and has never worked. I reported this in April 2025. It took many weeks to even get an appointment and the car then went in 3 to 4 times due to first needed a new part, second the part had not arrived and nobody had told me, third a new machine was needed to de-gas a re-gas the car. On the fourth attempt it was decided a different part was needed and I was given a courtesy car.Nearly 8 weeks later my car is no closer to being fixed and I understand it has just been sat in the car park for most of this time. I know this because I get a notification on my phone when it is unlocked. Every time I call there is a different excuse as to why it has not been fixed. First a different part to the one ordered was needed, then the technician looking at it was off sick, then there wasn't a ramp available etc. etc. There have been so many excuses they are now being recycle. Last week I was told a special machine was needed to de-gas it. This was the reason it apparently couldn’t be fixed in June and it was re-booked in for 20th August because the new machine had apparently arrived. When I mentioned this the person I spoke to said they would find out and call me back the next day. They didn’t. I asked to speak to a manager and was told a manager would call me. They didn’t.My expectations for customer service are quite low but this is by far the worst customer service I have ever experienced anywhere.You obviously don’t care about keeping me as a customer, but please can a manager call me to say what is going on and give me some reassurance there is an intention to actually fix my car.

Great service and if you had the car I wanted it would of been a 5