went in on 15th April for warranty work, nothing was done as the site advised need to forward to Polestar for approval, has heard nothing since from the branch. customer has called Polestar who advised they have not received anything from the branch and advised that they would reach out to site for update/response. up to now customer still not heard anything and vehicle is not completely safe to drive as display with speedometer on goes intermittently will go off and requires hard reset on the infotainment system

booked car in 29.05 cust arrived and checked the car in. main issue is they wanted the customer to pay for the work before it was carried out. Offered 2 year service plan pay £699 for this years service and MOT and pay a further £100 to cover the minor service. Didnt explain to the cust what he was getting. When booked the service in cust was asked if he would like a CC, adviser advised that they had had to give the car to a previous cust the night before o there was no vehicle. Advised the car would be ready for about 11 so cust went for a walk around the town not quite 10.30 and the cust got a call to say the car was ready. Cust received a check list which gave some idea of the work had carried out. No invoice was given and no MOT certificate given. Advised the cust would receive an invoice for the invoice. DVLA has not been updated. cust has called but no on is calling him back. Cust only has 1 week left on his MOT cust has a serious health problem and will be spending at least 3 days in hospital. The cust is not happy regarding some of the work carried out on his vehicle, sealing strip covers at the back of the engine bay has been removed and is dangling down into the engine. 4 tyres massively over inflated. Asked the girl on the desk about 2 new tyres and was told there is plenty of tread, however the cust thought there was limited tread.

Dear allI have today had my rear nearside tyre replaced at Lookers Stockport. I did ask Lucinda at the branch if the tyre replaced was like for like and included 92w in the code. She told me the tyre fitted was the same as the previous one.I have returned home and looked at the tyre and the tyre fitted ends 92y and not 92w. Therefore the new tyre is not the same as the remaining 3 and has a different speed rating. I did ask for the same tyre to be replaced.I would like this to be resolved urgently.I await to hear from you.Mrs Deborah Keith

Hello, I bought an XC60 a year ago in cash. MA21 ZTN. It’s been into Volvo 5 times in a year with 3 different faults. I agreed with the aftersales manager that on this occasion it would be valued for a return. Instead, the branch have called me saying the vehicle is fine. I am totally sick and tired of being lied to by this branch. It’s like banging my head against a brick wall. There is no point in the matter being dealt with by an after sales manager who treats me like an inconvenience when all I’ve done is explain that the vehicle I was sold is a complete dud. Throughout this year the branch has been in complete denial about this vehicle being repeatedly faulty. On one occasion the after sale manager told me he would fully support a return if it faulted again. It’s faulted again twice. I have a young family, our newest member was born this year prematurely and the irony that we bought what we wanted to be the safest possible car, from a reputable dealership is a laughable. Instead I drive around with constant warning lights and uncertainty about what will fail next. I have no words for the treatment I’ve received and the total lack of care or accountability from the dealership which seems to be going to any extent to not just admit the car is a faulty car, and refund me. As a resolution we deserve a refund for the price paid a year ago at the very least. Financial compensation based on the sheer inconvenience of having a car repeatedly fault as well as having to move life in and out of it 5 times, schedule collection dates which get pushed back by the dealership, and the constant worry is actually more.Lastly it’s not a nice position to be in as a small customer who has bought a product from a global company rich and big enough to not care and sweep anything under the carpet. It means that it’s me who has to send multiple reminder emails, coming across totally desperate to fight my corner because I’m the one foolish enough to think that a dealership purchased vehicle wouldn’t fault over and over again. This is my last resort at Lookers for help before I see what avenues I can use to get my money back and buy my family a safe car not from Lookers.

Dear Customer Services,I am writing to formally complain regarding the level of service I have received following the purchase of my Volvo from your dealership.Since collecting the vehicle on 15/04/26, I have experienced multiple issues which have caused significant inconvenience, stress, and a considerable amount of my personal time trying to resolve matters that should have been handled correctly by the dealership.At collection, I was provided with the incorrect vehicle keys. Although I managed to drive the vehicle home as the sales person had the correct key in his pocket and started the car, I was then unable to use the car to travel to work the following day. Damien attended my address with another incorrect set of keys before the correct keys were finally provided later that afternoon. I was also not provided with a new keeper slip at the time of collection.I raised this complaint with Ian at Stockport but since had no contact.More concerningly, after waiting over six weeks for my V5C logbook, I contacted the dealership and was informed that the incorrect house number had been submitted to the DVLA. As a result, my V5C has been sent to the wrong address.I find this extremely concerning given that my finance agreement and identification documents clearly contain my correct address details. I do not understand how a vehicle could be registered to a different address when the correct information was already held and verified as part of the purchase and finance process.I have now had to spend further time contacting the DVLA personally to attempt to resolve an issue that arose due to errors made during the sales and administration process at your dealership.Overall, this experience has fallen far below the standard of service I would expect when purchasing a vehicle from Lookers.I would appreciate:Reimbursement of any DVLA fees incurred as a result of this errorA response regarding the repeated mistakes made during the vehicle handover and registration processConsideration of compensation or goodwill for the time, inconvenience, and disruption causedI look forward to receiving your response.Kind regards,Emma

We have had numerous issues and this is the third time I have raised this complaint- I am yet to receive a response from yourselves.Ticket number 88223952

Hi, I am highly dissatisfied with the communication and customer service I have received today. My car was booked in for its service. I was called on Friday to confirm my appointment whereby I specified that the car was not 2 years old until July and it has only done 7500 miles. This call took place on 22/5/26 at 14.47 should calls be recorded and you wish to listen.The lady on the phone said that was fine and service could still take place.I turned up today to be told that is not the case and they are unable to do it until the car is 2 years old. Not only have I taken today off work, I have also inconvenienced my father in law to pick me up who was also at the showroom waiting for me.This service is not good enough. For me to have specified this over the phone and to have confirmation that this is okay, and then to be turned away and told to call and rebook. I am now going to have to inconvenience myself again and take another day off work in July/August when the car is two years old. To make matters worse, the girl on the desk could have rebooked me in but didn’t even offer to do this. I wish for somebody to contact me regarding this matter

My vehicle was serviced on 18/03/2026 and the rear nearside tyre was flagged as amber due to "small cracks" on the tyre. The tyre tread was within the recommended guidelines. On collecting the vehicle I was shown the "small cracks" and told I had 12 months use of the tyre left. The mileage recorded at the service was 34,402. On 23/05/2026 I was away in Clitheroe and whilst driving a symbol appeared on the dashboard. After pulling over I identified the symbol was related to the tyre pressure. On inspecting the tyres the rear nearside tyre looked flat. I did put air into the tyre but it was coming out of the tyre. I contacted Volvo assist. The technician inspected the tyre and removed the tyre and showed me significant damage on the inside of the tyre. He told me this damage was likely to have been there for some time and some of the damage may have been due to the tracking being out. He replaced the tyre with a temporary tyre. I have the damaged tyre in my car and I can show you the significant damage on the inside of the tyre. Does the service include inspecting the inside of the tyre or the tracking? The mileage on the car is now 36,361. I have travelled less than 1,000 miles since the service and it is unlikely the damage has been caused in the short time since the service. I would expect the service to have identified the issue with the rear nearside tyre and replace the tyre at the time of the service. My car has been serviced at Volvo every year since we bought it. I would expect Volvo to carry out the service and inform me of any urgent issues. This did not happen on this occasion. I look foward to receiving your response to my complaint.

I originally rang to book my service and was referred to the central number. I gave the vehicle details, before it was on my private plate. The car was confirmed as a blue XC40 B3 and I was quoted £699. I was surprised as the car is not yet 2 years old. The gentleman could only repeat it was a "big service". I declined to book as I believed he was wrong. I then booked on the App on the 8 April. I received an automated email confirming 10am on the 14 May and a cost of £459.96. I rang on the 24 April to check about the software update being done under service to be advised by Nadine that my car was not booked in and the price would be £399. Nadine was very efficient and booked me in for the 21 May. Three different prices, poor knowledge from the central booking (which is unusual) and then no record by Lookers of the booking on the 14 May. Just general feedback.

My car was in for service yesterday. I just wanted to compliment both Liam and Samuel for staying late to resolve the issue uploading the software to my car. Both were friendly and professional and went above and beyond to sort the matter out staying late to ensure it was completed.Just to say thanks - Sarah Dickinson Higham