I paid a deposit of £500 to hold a car back in April so we could travel up to Stockport to view the car, we decided not to proceed with the sale on the 27th of April and requested a refund with Andy Brown that same day, he advised this will take 10 working days. We are still waiting for the money to be refunded in full and are very disappointed with the experience. The deposit was paid by my wife Justine Lawley. I would appreciate a quick reply to this as it’s now the 21st of May.

As per Volvo Service promise after each service at dealership, Volvo assistance(roadside assistance) should be added to the vehicle for a period of 1 year. This should have been done automatically. Volvo assistance team has confirmed that this has not been added. I have my car services on 5th of May 2026. I have reached out to service team about the issue on 15th of May 2026. I have been promised that it will be sorted in 24 hours. This is still unresolved.My Car registration is AK71 NSV

Complaint 1:We bought our car in November. There were issues with handover and we were promised £200 worth of accessories for the inconvenience. We emailed and requested the accessories and have emailed numerous times since. Emails are now being ignored and we are still waiting for the accessories.Complaint 2:We had an ‘electric drive fault’ on our car. It was recovered and taken to Volvo Stockport on Monday 11th May.As of today (Wednesday 20th May) our car still hasn’t been looked at. We have called numerous times and are being told the department is busy and I will be called back with an update. Im still waiting for a call back.Complaint 3:Our car was booked in for the above fault on 1/5/26. We received an email late afternoon on the day before to tell us that it wasn’t going to be taken in because it was ‘fully booked’Again still waiting for the lady who emailed to inform us on how the matter was to be resolved.Service from Lookers from start to finish has been appalling.

I have not been contacted after a recent fault with the High voltage heater, this would be the third replacement, I have only done 17,000 miles since I bought this vehicle from Volvo. I was promised this would be covered under warranty, and I am still waiting for any communication from Stockport Volvo . My calls and emails have had no response since 1May 26. Please contact me ASAP.

cust purchased the vehicle on the 26.03 and she has been complaining of a terrible noise within 2 weeks, sound like a bus. Cust called and couldn't get the vehicle in for 2 weeks, it has been in today and the cust has had to chase he dealership herself today 16.05 to be told the vehicle is not going to be ready and they are unable to give the cust a cc today as they dont have any. No clear communication.

Cust took the car in for repair under warranty. Coil spring on the left had side broke this was replaced. Volvo recommend that both are done at the same time. Cust is stuck in Netherlands and the other one has broken. They dont have the part in the Netherlands and cant get it until the 26.05. Te cust is booked on a ferry on the 23.05 so will be unable to have the appointment. Defective repair.

Hello DanielAs per phone call earlier yesterday with David Eaton, I want to return my recent purchase of a Volvo XC60 Mild Hybrid reg CK21 ERO, under section 6.3 of my purchase contract. The vehicle is highly disappointing due to the fuel consumption being only 27.3mpg, as per photo attached.I purchased the vehicle last Weds 6th May 2026.I Eugene Campbell hereby give notice that I Eugene Campbell cancel our contract of sale of the following goods Volvo XC60 Mild Hybrid reg CK21 ERO.Ordered on 02/05/26 / received on 06/05/26.Eugene Campbell14 Drumaran RdGilfordCraigavonCo ArmaghBT63 6DB.Dated 13/05/26.I wish to be reimbursed for my payments. I will make arrangements to return the vehicle as per the contract.Please confirm the above as soon as possible and I will start to make the arrangements to return the vehicle.RegardsEugene Campbell07549660887

I am making a formal complaint regarding the handling of an ongoing warranty issue by Lookers Volvo Stockport.My Polestar 4 (OE75 VYV) was booked in following repeated requests from Polestar technical support for diagnostic data (TIE reports) to be captured while the vehicle was actively exhibiting a known and reproducible connectivity fault. The vehicle was specifically delivered to the dealership in the failed state after driving through the known trigger area.Unfortunately, the service experience to date has been wholly unacceptable for a vehicle of this value.There have already been multiple failed appointments caused by administrative issues and courtesy car failures, including:- attending for a confirmed booking with no courtesy car arranged,- being given an incorrect rebooking date by the dealership,- further delays caused by unavailable courtesy vehicles,- and repeated requests for me to rearrange my schedule around dealership capacity issues.The vehicle has now effectively been with Lookers for approximately four weeks, yet I was informed in person today that little or no meaningful diagnostic work has actually been carried out due to the workshop being overloaded with jobs.What is particularly frustrating is that the purpose of the booking was not for the dealership to independently reproduce the fault, but simply to capture and provide the required diagnostic data to Polestar technical while the vehicle was already in the failed state when delivered.In addition:- multiple promised callback updates never occurred,- I have repeatedly had to chase updates myself,- communication has been poor throughout,- and there appears to have been little coordination between the dealership and Polestar technical support.At this stage I have lost confidence in the handling of the matter by Lookers Volvo Stockport. I would appreciate urgent intervention from Lookers management to establish:1. what work has actually been completed to date,2. whether the requested diagnostic data was ever captured,3. and how this matter will now be progressed within a reasonable timeframe.

Ref: Volvo XC60 KM65WCKHello Mark and RobI wanted to raise with you the appalling service I have received from Lookers Volvo, Stockport over the last week. My apologies for the length of this note - but it is indicative of the litany of problems with Lookers’ customer service.This is also by way of explanation as to why Volvo has just lost a car sale.I would very much appreciate your honest reflection on the quality of service I’ve received.___________________In December my car was in for service, MOT, a couple of bits and pieces, an investigation of an issue with “ABS/ESC failure - service required” and “TPS failure” warnings (and on one occasion a red light warning that the brakes had failed). This was diagnosed as a problem with the sensors on the wheels and two speed / ABS sensors (just two) were replaced (offside front and nearside rear). On that occasion I had to sit for over two hours waiting in the showroom on the second day as my car was not ready when promised.In April, the problem re-occurred, at one point slamming the brakes (or ABS) on in traffic. I called Lookers Volvo Stockport to book it in to be fixed - that was 22nd April at 10.19am. After going through the details of the issue I was offered a date towards the end of May. That’s clearly not good enough, especially with a potentially unsafe car. The person said they “wanted to help me” (a line your team uses a lot but fails to deliver on). I then found myself talking to another person, repeated all the details, was asked to hold, and then found myself talking to a completely different person who did make an appointment for 6th May at 8.30am - I was told this was the earliest available and 8.30am is when your service desk opens.On 6th April I arrived at 8.35 am to find half your car park blocked off and a person directing incoming cars - he seemed surprised I was there. Having parked up, I was told in the showroom that you are “popular”. I was also told I would receive a call to give me an update / tell me when the car was ready. I received no call and no information. At 4.20pm (knowing you close at 5pm) I called you. I was told that my car hadn’t even been put in for diagnosis - no-one had laid a hand on it at all. For an entire day it had sat there. The explanation I was given was that you were “popular”, that most cars come in at 8am (even though both the customer service agent who booked the car in and your website say you open at 8.30am), that my car was in a queue behind the others and that it hadn’t been seen and would be looked at until the following morning. The person (Liam) did also say that he’d been going to call me for the last 40 minutes but he kept receiving calls that delayed him.On 7th April I had no call, but at 10.30am I did receive an email and text with an inspection report. My car had sat with your for 26 hours before someone even looked at it, let alone addressed the problem.The inspection report said that the offside rear speed sensor needed replacing. I called and was promised a call back. I did get a call back and discussed with Liam why you would only replace the offside rear when that means three of four sensors had already failed, suggesting that the last one (nearside front) is likely to fail before long. We agreed to replace both sensors - for which I would pay, albeit he couldn’t give me a final price. He would order the sensors immediately and the car would be done later. I heard nothing else all day. I called at 5.20pm but couldn’t get an answer - I assumed you’d closed. FWIW Liam had told me that the technician hadn’t even looked at the nearside front sensor.Friday morning (the 8th) I heard nothing so I phoned at 9.30am. The woman I spoke to said she wasn’t in the day before, that the person I spoke to wasn’t in, she’d find out what was going on and call me back. She didn’t. No-one did. She did say to me that they wouldn’t change the sensor if the report didn’t ’t say it was needed - I pointed out that they would if I were paying, which I am. Also worth noting that, as I’d been told the technician hadn’t looked at the front nearside sensor, you wouldn’t really know if it was at fault or not. At 11.30am I again called and spoke to Liam. Liam said that he had in fact failed to order the parts the day before. He said it was a “new system” and he was “still training”. The parts would be ordered and it would be done that day.I still heard nothing. I called again at 1.04pm, to be told it was a ‘priority’ job and would be in the workshop and completed that day. I’m not sure why it took until then to make it a priority as you’d had my car three days at this point, especially when he also told me there were other cars in the queue first, so hardly priority.I still heard nothing, yet again. I called you at 3.35pm and spoke to Liam. He confessed that the parts had not, in fact, been ordered. He had thought they had been, but they hadn’t. The new plan was to get the parts and get it done on Saturday morning. He needed to talk to the technician and get back to me. At 4.05pm he did, in fact, call me back. He had ‘persuaded' a technician to do it first thing on Saturday morning, that a senior advisor would call me, and my car would be available Saturday morning. He was due to call me back to confirm details and the price - I still did not know what I was being expected to pay for this work. I also asked Liam, for the second time, to send me the email details for his manager and for Rob Gower.Having heard nothing, and received no email, I called again at 4.51pm and spoke to Lucinda. She said they had been very busy - Lookers has had my car for three full days and I am supposed to be mollified because you are “extremely busy”. She also mentioned the issue with the parts availability - the issue is that you failed to order them, twice. Lucinda confirmed that the work would be done on Saturday morning and, assuming there were no problems with the work it would be ready by 12pm. I also asked Lucinda to email me the contacts I’d asked Liam for, which she said she’d do when she “got a chance”. She still couldn’t tell me what the price is for the work, and she was “not authorised” to make any concessions. So I could turn up on Saturday, if my car were completed, with no idea what it would cost me.At 9.29am on Saturday morning Lucinda called to tell me that the parts had, in fact, not arrived. Volvo had shipped them, but they appeared to have gone somewhere else, she didn’t know where. She said I could come and pick my car up and bring it back in when the parts are available - a car that we’ve already established is potentially dangerous to drive. I elected to leave the car with you until the parts are available and it was fixed. Apparently the parts could be there at 11am on Monday, or 3pm, or Tuesday first thing. She said my car would definitely be ready Tuesday.Lucinda did say she would have a word with Liam, and that he was still in training. I explained that I do not wish to throw any individual employees of Lookers under the bus. It seems your problems are far more endemic than any individual employee. This is the most extreme example I’ve experienced of poor service from Lookers Volvo, but it is not the first time your service has been unsatisfactory.On Saturday Lucinda had emailed me your addresses. In that email she also said her manager had “very kindly” offered to only charge me for one sensor. I don’t need you to be “kind” to me - I need you to be professional.On Monday I received a call from Lucinda just after 4.15pm to say that my car was ready and I arranged to pick it up today (Tuesday).I am sure you will agree with me, if you’ve read to the end of this email, that this level of service is beyond unacceptable. From booking in, to dropping off, to proactive feedback (lack of), to non-existent process and procedures, to being fobbed off and to being ignored, every touch point of my contact with Lookers Volvo has been beyond lamentable. There are only so may times I can hear “I am going to get this sorted for you” before I start to not believe a single thing your team tells me,As I explained to Liam, I will shortly be looking to replace my car. Until very recently (i.e. this week) my plan was for that to be an XC60. At this point, I could not feel comfortable spending a single penny on a replacement Volvo as I have zero confidence in Lookers’ Volvo’s ability to keep it on the road. In fact, what ever brand of car I do settle on, I will first check that the local dealer is not Lookers - which of course rules out Kia, for example.Finally I have limited confidence that the work carried out will be of good quality - I will be very wary driving the car from now on. Lookers reduced the bill so that I am only paying for one sensor, which I appreciate, but the paperwork I therefore have does not show the second sensor and thus I have no paperwork to prove the work was done should that second sensor go wrong in the future.I do appreciate, Mark, that you’ve only been in role since March this year, but I am also aware that your predecessor is still part of the team, indeed he now leads the Polestar business and is a previous Aftersales Manager of the Year winner! Not, I note, for last December when my car was in for the self-same problem.I look forward to receiving your response and thoughts on my experience. I would also appreciate it if you would please confirm that both sensors were, in fact, changed.RegardsColin Smith07711 537375

Complaint Reference: 04444359Dear Andrew Blake,We are getting in touch regarding the complaint you have made. We are sorry to hear you are dissatisfied with the service. Thank you for your patience whilst we have investigated this matter.Your ComplaintWe understand you are unhappy about the experience you’ve had with Volvo Car UK. In particular, you feel there are issues with vehicle’s boot struts and that your repairs are not covered under warranty.Our ResponseThank you for getting in touch and sharing your concerns. We understand that raising concerns takes time and effort, and we value you reaching out. After reviewing the matter, we’ve found that the responsibility for the issues lies with a third-party, Lookers Stockport.Whilst Lookers Stockport do on occasion interact with Volvo Car UK, they remain an independent business and will need to review your complaint internally and respond in line with their own complaint’s procedure. As such Volvo Car UK cannot review or respond to your complaint directly.Volvo Car UK will support you with this process however and have forwarded your concerns onto Lookers Stockport on 21/04/2026. Lookers Stockport should be in touch with you directly to progress your complaint.Lookers StockportSt Mary's WayStockportCHESHIRESK1 2HUUnited Kingdom0161 864 5668volvostockport@lookers.co.uk