I sent in my complaint on 7/4/26. This remains u solved as no one has replied to my e mail despite the fact you advise contact within 14 days. Please could someone come back to me on this matter.The original ticket number is 87468911

I have been trying to get my car booked in with you for a repair for the last 3 weeks but am struggling. Tried phone and email but getting nowhere. Would appreciate someone contacting me please

Dear Sir/Madam,I am writing to formally raise a complaint regarding the extremely poor customer service, repeated failures in communication, and significant inconvenience I have experienced following the purchase of a second-hand Polestar 2 from Lookers Liverpool Vauxhall.When I initially inspected the vehicle prior to purchase, the activity key was present and the rear loading area of the vehicle did not have the scratches that were later visible when I collected the car. Between inspection and purchase, the activity key had apparently been lost and additional scratches had appeared on the rear loading area of the vehicle, which I was informed had occurred after the vehicle had been washed/prepared.At the point of sale, I was assured by Lookers Liverpool Vauxhall that this would be resolved. I was specifically informed that:* A replacement activity key would be arranged through Volvo Stockport.* Touch-up paint or remedial work would be provided for the scratches.Despite these assurances, the handling of this matter has been wholly unacceptable.Over a month after purchasing the vehicle, I was eventually booked in for an appointment at Volvo Stockport on 2nd May 2026. Prior to attending, I specifically checked that everything required had been ordered and was ready.This situation has caused considerable inconvenience and financial impact because:* I had to take annual leave from my role as a doctor in order to attend appointments.* I was unable to fully connect the vehicle to the Polestar app due to the missing activity key.* I was unable to properly connect the vehicle to my home energy provider, resulting in additional unnecessary charging costs.* I travelled approximately 1.5 hours each way to attend the appointment in Stockport.When I arrived on 2nd May, I was then informed that the required parts had not even been ordered. I spoke with both staff on the day and the manager, who apologised and assured me the key would be ordered immediately. I was then asked to take further leave and return again on 9th May.Today, before travelling again, I telephoned to confirm the replacement key had arrived. I was then informed that the key had STILL not been ordered, despite now being told on at least four separate occasions that this would be done.To make matters worse, when I asked for an alternative appointment on Saturday 16th May, as I am already on leave that day, I was told there was no availability until after 30th May or early June. This is completely unacceptable given the circumstances and the repeated failures by your teams.I also requested to speak with a manager today and was informed no manager was available.At this stage, I feel I have experienced:* Repeated misinformation.* Extremely poor communication.* Significant time wasting.* Financial loss.* Loss of annual leave.* Ongoing inconvenience following the purchase of the vehicle.I purchased this vehicle in good faith from the Lookers group and I do not believe the level of service I have received remotely reflects acceptable customer care standards.I would therefore like:1. Immediate confirmation that the replacement activity key has now been ordered and a firm timescale for resolution.2. Confirmation regarding the agreed rectification/touch-up work for the scratches identified after purchase.3. Appropriate compensation for:* The repeated unnecessary journeys and associated travel costs.* Loss of annual leave from my NHS doctor role.* The prolonged inability to fully use key vehicle functionality.* The considerable inconvenience, time, and poor handling of this matter.4. Given the repeated failures and the significant travel distance involved, I also request that Lookers now arrange an alternative resolution which does not require me to continue making unnecessary journeys to Stockport. This may include:* Collection and return of the vehicle.* A home visit/mobile solution where possible.* Delivery and programming of the replacement key at a more suitable local location.I do not believe it is reasonable to expect me to continue taking additional leave and travelling extensive distances due to repeated internal failures which were outside of my control.I would appreciate a formal response as soon as possible outlining how Lookers intends to resolve this matter.Yours faithfully,Dr Shantanu Kundu

Polestar 2 has suffered two instances of brake failure. Dealer has 'repaired' the car by changing a part in the first instance and clearing the fault codes most recently, but now claim they have not been able to diagnose the cause of the fault, or offer any reassurance the issue will not occur again because they need to see it in a faulted state first. We do not want to risk suffering brake failure for a third time. We have requested a courtesy call, which has been refused. The car has been with Lookers Stockport since 28/03/26. Yesterday I visited the dealership and was told it had been driven my members of staff, but that the fault had not reoccurred and that at this stage it could be 'escalated'. I have asked for a report of repair/findings from both instances, which has been denied.

Good Morning,I wish to make a complaint against Volvo Stockport Sales & After Sales. This is my second time purchasing a vehicle from this garage.I have already made a complaint regarding the Sales and After Sales of my previous vehicle and I'm unfortunately having to make a second complaint now for this vehicle.I received a call from Josh, a salesman from Volvo Stockport in February asking me if I'd like to purchase a new Volvo. I initially said no due to the mountain of issues I had with my used Volvo. Josh guaranteed I wouldn't have any issues as this Volvo would be new and I would be well looked after. I went into Volvo Stockport, we spoke about my concerns with purchasing again from this dealership but he promised I would be well looked after, the car would be new so no issues with it and that the service department have had an overhaul so hopefully a fresh start.After agreeing on the car and then picking the vehicle up on the 13th April, within minutes of driving it, issues started to arise. I brought this back into the dealership on the day, and it had panels removed and 'special tape' applied to the inside of the rear passenger side panels. After driving away again and rattle around the front speaker started. I took the car back a few days later (Josh's request) to have it spend the day with their technicians. Further tape applied and a new speaker was ordered from Volvo which they said would take a week. Now, due to service having a 'system update' the car wouldn't be looked at for over a month.... For a faulty new car this is appalling. I emailed my concerns to Josh who eventually spoke with service and they booked the vehicle in for the 01/05.During this time, I had returned an unused boot liner and was promised a refund 7-10 days from return. I was told by Josh this would be in my bank no later than the back end of last week 23/24th April 26. From the date of this email I still haven't received the refund and I'm still having to chase this with Josh, manager Ian and whoever else will try and help me get my money back.Fault number three occurred on the Saturday 25/04, where my washer for my wipers stopped working. I had to arrange with Volvo to drop this off Sunday morning. I was greeted by Josh who initially sold me the car. Not a single apology or any sign of support for the fact I am yet again having an horrendous experience with faulty cars and terrible customer service. The happy, promising me all is fine salesmen just wanted me gone from his email inbox and questions and to deal with service, who are also not thrilled to see me these days.Ian the sales manager said he would help with getting the car sorted going forward and had it all fixed and ready to go 29/04. The speaker rattle was still their somewhat but was advised this is the same in all Volvo XC40's with the 'premium' sound system. Washer system was fixed. When I asked one of the technicians, they advised it could have been left disconnected when investigating the speaker rattle back on the 15/04. This is incredibly poor and leaving me at risk of driving a faulty car unknowing this was left disconnected.As of writing this email, I still haven't received my refund for the boot liner. Josh is no longer replying to my emails, and Ian has now gone on holiday, so I'm back chasing someone who can help find my money that I am owed!! I'm still not entirely impressed by the premium XC40 that I've purchased and the sales and after sales at this garage just want me gone. It's the worst experience I've ever had, and I regret hugely putting my trust back into this garage.This just feels like they have now sold me a car and that's it. Absolutely appalling from a 'luxury' dealership.Simon Wood

First class test drive, explanation of the vehicle, with discussion on trims, options and pricing.

Matt (sales) was very helpful and informative- would definitely recommend him to friends and family

Hi All,I hope you’re well.We have received a complaint from Andrew Blake on 27/02/2026, which we are now forwarding on to Lookers Stockport as the company responsible for the complaint as the customer bought the vehicle as a selekt vehicle and advises this was raised under selekt warranty explained below:Customers complaint: “The end user reported an issue with their car's boot alignment following the replacement of struts under warranty at Lookers Volvo Stockport.The customer states that Lookers Volvo Stockport advised him that the boot is now not aligned due to the failure of the struts. I asked if under warranty this could be corrected, and they said no; I would have to pay for the bodywork to be completed, which they couldn't do. It doesn't seem right that due to a part failing on the car, which has caused a secondary issue, I now have to pay for the repair. The warranty ended on the 31st of January, 2026.The agent explained that while the warranty covered the failed component, it does not extend to secondary issues like body alignment. The end user expressed interest in having the issue addressed under the warranty and agreed to raise a formal complaint if necessary.Andrew Blake andybblake00@gmail.com +447971309578Please address this in line with your complaint process.Let me know if have any questions.Kind regards,AhmedCustomer Care | UK & Ireland+44 1628 903800

On 10 April I emailed 2 questions through to the Stockport team, with photos attached. The questions are relating to an upcoming service booking.I’ve sent 5 chaser emails requesting a response and heard back twice, both times the person asked what my questions were (presumable this is visible on the email chain they have, it is to me). I sent another chaser asking for a response yesterday.It’s astonishing to me that after 11 days no one has bothered to take the time to read or reply to my messages.I’ve got another Volvo on order for the summer and it honestly makes me question whether to proceed or not, the service has been non existent.

Very knowledgeable friendly staff