Dear Sir/MadamMy car is subject to a recall with instruction to limit the battery charge to 70%.The 70% limit is becoming quite problematic as it doesn’t allow for my full commute to and from work in these winter months. I’m getting quite frustrated by this, especially given how much I’m paying for the car and that I had purposefully thought about the range before making the purchase.I would be very grateful for guidance on how long it will be until the vehicles are called in?If this is going to be prolonged (I’m thinking more than 2-3 weeks) I’m really not satisfied with my vehicle as it stands. I’m not getting what I am paying for and I would appreciate a discussion to think through my options about returning the vehicle and/or receiving compensation.Kind regardsBen Morton0790415834743 Waterside, Sale, Cheshire. M33 7LQ

On the 24th November 2025, I took delivery of my brand-new Volvo XC-60 Black Edition with Pro Plus package, tow bar & electrics, spare wheel and mud flaps registration number MW75 PRX from Lookers Volvo in Stockport. I paid just over £60,000 for the car and was very pleased with my purchase and the customer experience I received from the Sales team.On Friday 30 January 2026 after just over 9 weeks the car developed a fault and Volvo assistance were called out. The technician connected his diagnostic unit and said there is a timing error and thought the problem could be due to a sensor. He couldn’t repair the car arranged for the car to be transported back to Lookers in Stockport.I met the transporter the following day on Saturday 31st January 2026 and the car was transported back to Lookers. The technician arranged for a hire car from Enterprise for me while my car is being repaired.I made several calls to Lookers during the week commencing 2nd February 2026 and was told that the service department is very busy and they would look at the car as soon as they could and they would get back to me. Nobody ever got back to me. On one of the calls that I made to Lookers part way through the week I asked for an update on my car I was told that they were stripping it down.During the time that my car has been in at Lookers, I have not received one communication neither phone call or email.I am very disappointed and somewhat annoyed at the level or service particularly the complete lack of communication from Lookers and also very concerned that the engine is being stripped down on a brand-new car.I have today driven down to Lookers to speak to the service manager to get a clear picture of what is going on. I was told the service manager in at present so I spoke to one of his/her colleagues. She again explained that they have stripped the car down to which I said I am surprised a brand new car needs stripping down. She went to get the technician who explained that he has diagnosed a faulty solenoid and they have ordered a new one which should be here today. I was told that hopefully the part will arrive and they should be able to get the car repaired and they would call me and I could collect the car. I asked if the car could be delivered back to me as I will be working and I was told this is not possible as they don’t have a driver and they wouldn’t be insured, which surprised me. I said could you get a transporter to bring the car back to me and I was this is not possible.I asked the young lady to ask the service manager to call me as soon as he could so I can speak to him/her and express my disappointment in the quality of service I have received from the service department.Additionally, I have received a daily call from Enterprise asking when they are getting the hire car back. This has entailed me having to call Lookers and ask them to contact Enterprise to authorise an extension on the hire car. I shouldn’t have to do this as I am not authorised to request an extension as I am not paying for the hire car, it should be down to Lookers to liase with Enterprise. I got the impression this was too much trouble for them.I get the impression that Lookers Volvo Stockport are happy to sell you a car and provide a good service doing so, but the after sales service is a complete let down.Finally, my list of demands and I do not think they are unfair demands is:1. A full update on my car.2. A written report including what the fault was, why it had gone faulty and the work carried out to rectify the problem.3. A communication (telephone call or email) at a minimum of once per week whilst my car is being repaired to update me.4. My car delivering back to my home when it is repaired.5. Lookers to contact Enterprise to extend the car hire without having to involve me and also ensure that all costs go to Lookers.

You responded quickly with the information I required.

Particularly helpful member of staff, Layla-May looked after us very well

Josh was helpful and very patient. He gave his time freely and didn’t rush us at all. Excellent service

Fantastic Service :-)

Our experience was disappointing. The Salesman who we had dealings with spoke to us like we were uneducated. Telling us things about the car we were enquiring about that we already knew or else why would we have gone to the showroom in first place? Such a shame that this is how some Sales people still operate. Also, whilst sat at his desk he went to check something and we overheard his colleague who was dealing with an elderly couple, talking absolute rubbish to them which we felt was just wrong! Could get out of there fast enough.

Over all happy with the contact but felt left down by the price of trade in price.

Hi,I am here now.Your service person seemed very grumpy that I had elected to wait here and work rather than spend £20 in taxis going to work. Apparently I should have said, not that it was ever an option.If it isn't fixed today I am minded to hand the car back to you as I was sold a faulty car.Thanks,Suzy CollinsSent from Outlook for Android________________________________________From: Suzy CollinsSent: Wednesday, January 14, 2026 8:54:51 AMTo: Stockport VolvoSubject: Re: How did we do?Hi,I just wondered why I have had no response to this. You have supplied me with a faulty car from new. The WiFi has Never worked properly.I have no sat nav and no SOS.I have spent almost £20 in taxis to not get the problem fixed.I am now having to wait until February to get it probably not fixed again.This is abominable service.Thanks,Suzy CollinsSent from Outlook for Android________________________________________From: Suzy CollinsSent: Monday, January 5, 2026 4:13:28 PMTo: Stockport VolvoSubject: RE: How did we do?Hi,The WiFi on my car is still not working, so you probably don't want my answer on this.I've owned the car one month, it's been back twice and a third time is booked in on 2nd February. Meanwhile, I have no sat nav or SOS. The first time it wouldn't go beyond 20mph as was in factory mode. The last time it was because the WiFi has never worked properly and all fixes so far are unsuccessful.I've spent money on taxis due to having to also work while the car was in on Friday.In short: not the greatest time.If someone could speed up the upcoming booking for the WiFi so I don't have a further month of a car with no satnav and WiFi, that might improve my mood. Also making me pay for taxis for a fault that shouldn't exist is also a bit suboptimal.Thanks,Suzy Collins

I gave my car ( YG69GTH) for servicing on 24th Jan at 8 45 am. I waited and collected the vehicle in 2 hrs. After reaching home, i noticed that scratches on Front bumper (passenger side). Seems it scratched with another white car at servicing station. I need to get it fixed