Layla has been brilliant. Knowledge, interest, personable - can’t fault her. The team that responded to me looking at some vehicles in your website - two separate people that kept calling. Way too desperate. I don’t remember being asked to be contacted. Nearly put me off completely
Verified User
•
Oct 29, 2025
5.0/5
5.0/5
Bradley provided Excellent customer service
Verified User
•
Oct 23, 2025
1.0/5
1.0/5
I received a promotional offer from Volvo and went across to Stockport to talk about it, as I was thinking of changing my current Volvo. The sales colleague I spoke to was completely uninterested in speaking to us. He dismissed our interest, telling us Volvo had become very expensive and that we would be better off looking at an alternative Brand. Having dealt with Volvo Stockport over the last 7 years, this was not the experience I was expecting.
Verified User
•
Oct 21, 2025
1.0/5
1.0/5
Disappointed at lack of politeness especially when opening negotiation. Put off
Verified User
•
Oct 20, 2025
5.0/5
5.0/5
Great service from first contact with Matt. Sent walk around video after initial call and when I visited the next day he allowed me to view car at my leisure. He then worked through a good deal for me.
Verified User
•
Oct 20, 2025
5.0/5
5.0/5
The sales executive Joshua was very supportive and helpful
Verified User
•
Oct 19, 2025
5.0/5
5.0/5
Great communication, everything explained honestly and openly. More importantly considered my needs.
Verified User
•
Oct 15, 2025
5.0/5
5.0/5
Layla was excellent from start to finish of the process. She answered questions in a timely fashion, sent me a great personalised video, was very personable and couldn’t have been more helpful
Verified User
•
Oct 13, 2025
1.0/5
1.0/5
Saw a vehicle I liked on autotrader and called the garage for futher information, together with a video of the car. We agreed to speak the next day. Whilst in the process of booking train tickets to collect the vehicle, I noticed the price had increased by £2,451 without notice or explanation. I had been offered the vehicle for £31,999 that very day. The salesperson explained you review your prices daily and thought the price too cheap. How can I buy a car from a Volvo dealership who behaves like this.
Verified User
•
Oct 13, 2025
5.0/5
5.0/5
Very attentive but not overpowering sales person Eser. Who was very knowledgeable about the full range of options
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
Layla has been brilliant. Knowledge, interest, personable - can’t fault her. The team that responded to me looking at some vehicles in your website - two separate people that kept calling. Way too desperate. I don’t remember being asked to be contacted. Nearly put me off completely
Verified User
•
Oct 29, 2025
5.0/5
5.0/5
Bradley provided Excellent customer service
Verified User
•
Oct 23, 2025
1.0/5
1.0/5
I received a promotional offer from Volvo and went across to Stockport to talk about it, as I was thinking of changing my current Volvo. The sales colleague I spoke to was completely uninterested in speaking to us. He dismissed our interest, telling us Volvo had become very expensive and that we would be better off looking at an alternative Brand. Having dealt with Volvo Stockport over the last 7 years, this was not the experience I was expecting.
Verified User
•
Oct 21, 2025
1.0/5
1.0/5
Disappointed at lack of politeness especially when opening negotiation. Put off
Verified User
•
Oct 20, 2025
5.0/5
5.0/5
Great service from first contact with Matt. Sent walk around video after initial call and when I visited the next day he allowed me to view car at my leisure. He then worked through a good deal for me.
Verified User
•
Oct 20, 2025
5.0/5
5.0/5
The sales executive Joshua was very supportive and helpful
Verified User
•
Oct 19, 2025
5.0/5
5.0/5
Great communication, everything explained honestly and openly. More importantly considered my needs.
Verified User
•
Oct 15, 2025
5.0/5
5.0/5
Layla was excellent from start to finish of the process. She answered questions in a timely fashion, sent me a great personalised video, was very personable and couldn’t have been more helpful
Verified User
•
Oct 13, 2025
1.0/5
1.0/5
Saw a vehicle I liked on autotrader and called the garage for futher information, together with a video of the car. We agreed to speak the next day. Whilst in the process of booking train tickets to collect the vehicle, I noticed the price had increased by £2,451 without notice or explanation. I had been offered the vehicle for £31,999 that very day. The salesperson explained you review your prices daily and thought the price too cheap. How can I buy a car from a Volvo dealership who behaves like this.
Verified User
•
Oct 13, 2025
5.0/5
5.0/5
Very attentive but not overpowering sales person Eser. Who was very knowledgeable about the full range of options