This is effectively a complaint, sent in an effort to finally obtain the information I require.I have previously requested the information below on multiple occasions but have not received a response. Unfortunately, I am now left assuming that my emails are being overlooked or deprioritised, as replying does not appear to offer any immediate benefit compared to other sales-related enquiries.I purchased a vehicle from you last year, which included a service plan as part of the agreement. To date, I have not been provided with any documentation or details relating to this service plan.Please can you provide me with a copy of the service plan I am currently paying for, along with full details of what is included. The vehicle will be due for a service shortly, knowing what I’m paying for would be great. Many Thanks

I’ve had to chase the car to find out it was sold subject to finance. I wasn’t contacted after a video was sent. Didn’t seem particularly keen to either update me or do a deal

What a great experience we have had when collecting our new car the sales guy David Eaton was fantastic and a real pleasure to deal with.

Hi ThereAs discussed just now, please see attached images and email sent to Lookers Volvo in Stockport. I initially spoke to them middle of last week but Adam was out of the office and I spoke with him Thursday and emailed further information. I also tried to speak with him this morning.As mentioned, while Volvo did not fit the pads / discs at the end of February last year, the car was serviced by them in December. If a bolt holding the caliper on was indeed missing then my expectation would be that this should have been picked up during the service as they do look at the condition of the pads / discs. If the bolt was not originally put on tight enough and worked its way loose over the past 11 months, then again my expectation would be that this should have been picked up during the service when brake condition / safety check occured.When I booked the car in online, in the comment section I did say about checking rear brakes as there was a squeaking noise. This could very well have been totally unrelated but I did make a point of mentioning to check rear brakes. When I raised this with the service desk at Volvo Stockport last week they said that any comments that are input at this stage do not appear on the job card. Again, this would not be my expectation. My partner dropped the car off for me.Having spoken to the garage that did the brakes, they have agreed to cover cost of new pads and discs and the labour but are quoting me in the region of £550+VAT i believe for the cost of new caliper and backing plate and any other components.I live in rural location and absolutely need the car back on the road so will be getting it recovered and taken to Formula 1 Norwich for repairs and so will be out of pocket.For me, a fair and reasonable outcome would be for Lookers to cover the cost they have quoted for the Caliper and backing plate etc.In addition to all of this, there has been dammage to the alloy wheel itself where the caliper came loose and rubbed against the wheel. I have been advised that this looks mostly superficial but may require the wheel to be rebalanced and the scrape mark to be coated to protect from rust.This was a catastrophic brake failure and I do not believe for one moment it has gone from being ok to such a failure in a period of 3 weeks. Defects would have been present when the car was serviced and should have been picked up on during the checks of the brakes.I look forward to hearing from you.Kind regardsAndrew Cooknell07447 562 200---------- Forwarded message ---------From: Andrew CooknellDate: Fri, Jan 16, 2026 at 3:25 PMSubject: SA70 XYZTo:Hi AdamFollowing my call yesterday, please see below findingsPlease could you give me a call back on 07447562200Many thanksAndrewHi AndrewFurther to our telephone discussion this is a description of the fault as presented to us.Found NSR brake caliper loose and only half in contact with the brake disc.One of the two brake caliper carrier bolts was completely missing.We tried to see any witness marks from where this bolt should have tightened up to but there were not any, which suggested the bolt could have been missing for quite some time.The threads in the hub where the bolt would tighten into were clean so no sign that the bolt had been cross threaded and come loose/out.In our estimation that bolt could not have been tight for it to have worked loosed and come completely out of the hub, or it was never fitted.The second bolt in the caliper carrier was not very tight, however this is probably due to the caliper rocking back and forth as the brakes were applied due to the caliper not being fully secure.The NSR brake pads have only been in contact with 50% of the brake disc so have worn a wedge into the pad surfaces and the brake disc has corroded quite a bit where contact has not been made. This suggests the brake could have been like this for quite some time.The caliper has been in contact with the brake disc outer rim for some time as it has managed to wear grooves into the caliper and heavily scored the outer rim of the disc.The brake disc back plate has also been damaged as result of contact with the caliper.The wheel has a score mark inside the barrel where the caliper has been in contact with it.In order to put the car back into a safe driving condition it will require the following replacement parts:Set of rear brake discs and padsNSR brake caliperNew caliper bolts for both rearsNSR brake disc back plateThe wheel damage looks more superficial but there is now bare metal inside the barrel being exposed to the elements, so it may be prudent to have this painted to avoid corrosion.Please let me know if require any further information from me.

Had a brief reply to request for info about a specific model and option and prices / deals etc. Had a very short reply only saying that dealership can alter fin deals as done centrally i replied say i would invest age this aspect on line but they respond further with answers to the bulk of my email.. still waiting a reply...

An early response. Emails were very customer ( in my short case--potential customer) orientated and polite, devoid of any pressure.

Excellent service

Had MOT done and wasn’t done at all in the two hour time slot. Didn’t let me know , letMe sit forever.On collecting car tue tyre pressure light was on having had a new tyre. This should not have been on and created concern about the new tyre.A new drop link was fitted.Due to the mis time of the MOT slotI was given a courtesy car and collected my car tue next day. This was good.A week later I have brakes replaced by my private mechanic. A week after that the car started to make an awful noise from the front driver side. I did not dare drove it to Stockport on the m60.So I went to my localMechanic and he discovered the drop link to be loose. This was tightened and allWas resolved , I hope.I called Volvo station copper at least 6 time to chase this issue and the initialmOT problems.Shane promised me a free service which I have booked for February and also to refund the cost of the drop link since it created so much stress and lack of confidence in Volvo.I have called Stockport at lease six times about this and have not had any replies back.As I wrote this the manager Adam has just called me and am hoping he may resolveThis issue and complaint.Shocking customer service to make me very angry and insecure about the quality of workmanship done by VolvoI want to change my carTo a new Volvo but this isn’t selling itFor meVery angry customer

We saw a car on the forecourt with a price of approx £30,500. We therefore enquired about this car, went for a test drive in a demo vehicle to then begin negotiations on a deal to purchase the car. We were then told the car was approx £32,500, not the £30,500 displayed in the car. We were advised that this had been placed in the car in error. Negotiations were nowhere near to what we were wanting to pay and not even close to the price displayed in the car so we walked away. I know mistakes happen but this wasted a number of hours of our day

Andy the sales advisor was very professional, responsive and fair