The salesman who dealt with us was outstanding friendly and very very knowledgable about the car we test drove he is a credit to your company and should be commended for his approach to customers not pushy in the slightest and a pleasure to deal with, we ended up buying a BMW X1 it was between Volvo XC 40 and BMW, the salesman is an asset few and far between that have his ability

Hi,The WiFi on my car is still not working, so you probably don't want my answer on this.I've owned the car one month, it's been back twice and a third time is booked in on 2nd February. Meanwhile, I have no sat nav or SOS. The first time it wouldn't go beyond 20mph as was in factory mode. The last time it was because the WiFi has never worked properly and all fixes so far are unsuccessful.I've spent money on taxis due to having to also work while the car was in on Friday.In short: not the greatest time.If someone could speed up the upcoming booking for the WiFi so I don't have a further month of a car with no satnav and WiFi, that might improve my mood. Also making me pay for taxis for a fault that shouldn't exist is also a bit suboptimal.Thanks,Suzy Collins

Still waiting for the video I was promised since around the 19th December

Hi,I am writing to complain about the service received from Lookers Volvo Stockport.From the moment I bought my car, I have had non stop issues from the team there, and my most recent issue is causing me a lot of stress and worry, feeling unsafe in the car.To summarise issues to date:- trying to collect/ receive the car upon purchase. The time and date kept changing and was not communicated to me (radio silence when a time was agreed) resulting in issues with insuring old car and receiving the car 2 days later than agreed originally due to staff having ‘other handovers to do’- Not informed of the car being a disabled car previously and needing to be taxed at a post office (I was 8 months pregnant at the time)- Not informed there was only one key for the car. I found this out when it was dropped off (again, not mentioned by any staff, just handed over and I had to ask about a second!) It then took 2 months to get a second key which I had to bring the car back in for a full day to get sorted with my 4 week old baby. I was told it would take an hour and was left waiting at the site for over 5 hours which I had not prepared for with my baby- Complaints made at the time of all of these above incidents and no one contacted to apologise or resolve- Vehicle went in for scratch repairs earlier this year. Was told it will take 24 hours. Car was in for 3 days and when returned the door handle had been damaged in the process. No courtesy cars available even though promised if car was in for over 24 h that I would be entitled to one and requested at the timeI couldn’t go without the car for longer than 3 days I already had, to get the handle sorted at the time, as I have a young baby. So this has been an issue for a while which I finally need to sort out.That bring us to now, I booked the car in for handle repair and an issue with the boot not closing on 12 Dec.It took a whole day of the car being there to be told that the issues were as I had advised. I was told that they needed to get the parts signed off with the warranty company and they would order them that day, and I would be contacted on Monday 15th to bring the car back in that week to be fixed.I was not contacted at all over that week and I didn’t have time to chase as it was the week before Christmas.Over Christmas the boot jammed open when out with my 1 year old in freezing temperatures and I had to get someone to come out and help to close the boot which was highly stressful.I called up on 27th December to try to ascertain what was happening as I had not heard anything and urgently need the car to be fixed! As I had been told it would be w/c 15th Dec I assumed I would be able to bring it in on the Monday 29th.It became clear when finally speaking to someone, that no one had contacted the warranty company on the 12th December as promised. Therefore no progress had been made on getting the parts etc. it is completely unacceptable that I am promised one thing and nothing is done. I was told on the 29th December that the parts were being ordered, and that I would be able to bring the car in at the end of the week. I then received an email with a booking for the end of February. Again, no one called or contacted me, I just received this standard email.I was extremely concerned as I had been promised when speaking to the member of staff that the car would be in at the start of January. I called up, and was told that was the earliest appointment and they are fully booked until this.I feel extremely unsafe in the car, and it’s basically unusable for me now as I cannot use the boot, and the other issue is with my rear passenger door so I don’t want to use this to be trying to fit my pram on the back seat next to the car seat which is on the other side of the car.I purchased the extended warranty when buying the car as I was assured it was the best service and as I have a young child (I was pregnant at the time of buying ) I wanted a reliable car, with a usuable boot for my pram which is essential when going out with a young child.I was assured when signing for the car that if repairs needed to be done that a courtesy car would be provided as standard. To be told there are not any available on the 12th so I should take the car back with the known issues is not acceptable. I also now realise although I was told the car would be back in on the week after (w.c. 14Dec) it seems to be common knowledge amongst the staff that the wait time is months not days to get cars back in. I feel fully deceived by Lookers and would not have purchased the car had I known the stress it would be causing me. I am currently pregnant with my second child and I am seriously concerned about the reliability and safety of owning this car with the current service level I’m receiving.Please contact me as soon as possible to resolve this. I am so disappointed with the service received from Volvo since signing the documents for the car to date. The only real resolution I can think is that I need the car to be sorted out in the next few days or for a courtesy car to be provided until this is possible. If these are not possible I would like to cancel my contract with Lookers and receive a refund and return the car to you.Regards,Daisy

Some delay in getting trade in valuation but rest good.

Dear Sir/Madam.I would like to bring to your attention that the ERAD on my XC90 T8 has failed once again. This marks the third time the ERAD has failed on this vehicle.The first failure occurred in July 2018, just 19 months after purchasing the car (which was registered in December 2016) when it had only done 11,000 miles. The unit was replaced under warranty.The second failure occurred in 2021 after an additional 22,000 miles, and Volvo replaced it with a 50% goodwill gesture.I regret to inform you that the ERAD has failed again after just another 30,000 miles. Given the repeated failures, I believe there is a fundamental issue with its build quality, especially considering the short lifespan after each repair.I am aware of the widespread ERAD issues with the XC90 T8, including reports from the US. I also understand that the newer generation of ERADs is likely of higher quality and includes a lifetime warranty. Unfortunately, I have been informed that we missed out on this warranty by just a few weeks when the ERAD was replaced second time!.It feels as though we have been fitted with an inferior quality product that does not meet the expected lifespan. Given that this is the third failure of the same part and the car has been fully serviced through Volvo, I request a complete replacement of the ERAD at no additional cost. This is not a regular service item; these failures are occurring at frequent intervals, indicating a potential manufacturing defect. I feel the faulty ERAD should have been replaced under a recall.We have been advised not to drive the car due to the ERAD issue. I fully understand this; when this happened last time, we lost power in the car during driving which was very frightening and potentially could have led to an accident. This is a major safety concern. For such a crucial part of the car to fail 3 times while we owned it says something about the product's quality, especially on a fully maintained Volvo with a full Volvo Main Dealer service history. I was expecting the parts to last a reasonable time and hence the reason to pay extra and get the service done from the main dealer. However, if we are dealing with these frequent parts failures and having to deal with a huge repair bill, just wonder I should have some money by taking the car to a non dealer service.If a full replacement at no cost is not possible, I would like to exercise my consumer rights and pursue the Ombudsman route. Also, I plan to write to the Which Consumer Group to let them know about these ongoing issues.I would also request the number of these ERAD replacement/failures under the freedom of information of Act. However, I hope we would not go to this extent and will be able to resolve this amicably.I have copied the local Volvo dealer, so they are also aware that I would like to escalate this complaint. Lookers Stockport Volvo should have a full record of the ERAD replacements on this car (Previous 2 ERADs were replaced from the same Volvo dealer we had serviced the car since we bought it)Best wishesDr Shabeer Kolakkat07799384936

Hello, I’ve brought my vehicle in for a service today. I bought it in August 2025. I have been told that I need two front tyres. I asked to see the job sheet when the used car was prepared as I wanted to see what the tread and quality of the tyres were when the vehicle was sold to me. I was shown that the treat was just about the 3mm standard for vehicles but there is a clear note next to it which says “tyres marked, are illegal now”. The tyres were not changed. It is clear to me that the vehicle was sold to me in August 2025 with cut/marked tyres and this is marked on the vehicle prep sheet. I am now being told that the cost of two new tyres is £236 per tyre (so £470 in total). I am not happy about it this and would be grateful if someone could look into this and let me know whether there is a resolution. Thank you.

cust has had fitted a new tow bar and now has a fault the customer is not happy with the wait time and would like the vehicle looked at sooner as he uses it daily.

Further to my email sent on 28 December 2025, providing notice of my intention to return the vehicle collected on 23 December 2025, and to which I have not yet received a response, I am now writing to the general vehicle complaints address to ensure this matter is formally logged and directed to the appropriate team.Please find attached my formal notice confirming my intention to return the Volvo EX30 (MC75 EUP), which was collected on 23 December 2025.This covering email is to confirm that my decision to cancel the purchase and return the vehicle is being exercised within the applicable 14-day return period, and in accordance with both Volvo 14 day / 250 mile return policy and my statutory consumer rights.The attached letter sets out the relevant details, the condition of the vehicle, the issues experienced, and my request for confirmation of the next steps, including inspection and handover arrangements, cancellation of the finance agreement (if applicable), and the process and timeline for a full refund.I would be grateful if you could confirm receipt of this notice and advise how you wish to proceed.

please find below my formal notice confirming my intention to return the Volvo EX30 (MC75 EUP), collected on 23 December 2025.This below is the copy and paste from covering letter sent on 28/12/25 to confirm that my decision to cancel the purchase and return the vehicle is being exercised within the applicable 14-day return period, and in accordance with both your online purchase return policy and my statutory consumer rights.The below sets out the relevant details, condition of the vehicle, and the issues experienced, together with my request for confirmation of the next steps for inspection, handover, cancellation of the finance agreement, and refund.I would be grateful if you could confirm receipt of this notice and advise how you wish to proceed.28/12/2025To: Lookers Volvo StockportI am writing to formally notify you of my intention to return my recently purchased Volvo EX30 (MC75EUP), supplied by Lookers Volvo Stockport and collected on Tuesday 23 December 2025, inaccordance with the 14-day / 250-mile consumer return policy.For the avoidance of doubt, this notice is also given pursuant to my statutory rights under theConsumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, whichprovide the right to cancel a distance contract within 14 days of delivery. This notification is providedwithin that statutory cancellation period.The vehicle has covered 99 miles as of today and remains in its original condition, with no damage,wear, or missing items. Ownership has not changed since delivery.Throughout the ordering and purchase process, the service and communication provided by your teamwere excellent. All three individuals involved were professional, responsive, and particularly helpful inaccommodating our request to expedite the purchase in order to complete it before year end.Unfortunately, despite the vehicle’s strong visual design and build quality, the vehicle itself does notreflect the same standard of reliability. The extent of the software and operating system issuesencountered in a brand-new vehicle has materially affected usability, security, and overall confidence,leading to my decision to return it within the advertised return window.The following issues have been experienced by both myself and my husband and are listed below inno particular order.The digital key and unlocking behaviour is inconsistent and unpredictable. At times, the vehicle doesnot unlock when expected; on other occasions, it unlocks unintentionally when a registered devicepasses nearby, including during routine activities such as accessing another car on the driveway ortaking bins outside. The activation range appears excessive and unreliable, giving rise to clear securityconcerns. As a result, I do not have confidence that the vehicle will reliably unlock when required, northat I will not be locked out. The iPhone app functions intermittently and cannot be relied upon forconsistent access.The digital key functionality was a key factor in our decision to purchase the Volvo EX30; however, itsunreliable operation renders the feature ineffective and negates one of the primary reasons forchoosing this vehicle. Both the vehicle software and the iPhone operating system are running thelatest available versions, confirming that these issues are not attributable to outdated software or usererror.Manual scheduled charging has failed repeatedly. We intended to charge overnight during off-peakhours between 12:30am and 5:00am. On three occasions within the first five days of ownership, wewoke to find that no charging had taken place. There is no fault with the charging equipment, as thesame charger and identical schedule are used successfully with our other vehicles (a Tesla and a VWhybrid). The vehicle only charged correctly for the first time on Saturday 27 December.Reliable scheduled charging was a key factor in our decision to purchase this vehicle. The inability todepend on the vehicle being charged as expected fundamentally undermines its suitability for ourintended daily mileage and use.Bluetooth connectivity and Apple CarPlay functionality are also unreliable. Apple CarPlay functionsonly after the initial setup and cannot be reactivated on subsequent journeys, rendering keyinfotainment features unusable. We have spent several hours attempting to resolve this issue withoutsuccess. Online research suggests this is a widespread and well-documented problem. Given thevehicle’s heavy reliance on software and connectivity, this significantly undermines its usability.DAB radio reception is unreliable and frequently unavailable, sometimes displaying “no reception” innormal driving conditions. Reception quality is poor even on mainstream stations that are readilyavailable in our other vehicles at the same locations. This is particularly problematic given the AppleCarPlay issues. In addition, the system does not display DAB station logo thumbnails, which is a basicand long-established feature expected in modern vehicles.The vehicle does not reliably default to the correct user profile. Seat and wing mirror positionsassociated with individual users’ digital keys are not consistently applied, resulting in incorrect seatingand mirror positions on entry.Climate control activation via the Volvo app is unreliable and frequently displays an error messageindicating that the operation could not be completed.The user interface is slow and unresponsive. For a brand-new vehicle, an unacceptable number ofcommands result in prolonged loading screens. This occurs with both the steering-wheel controls andthe touchscreen, and there is often no clear indication as to whether a command or setting change hasbeen applied.Finally, the driver attention and safety alert system is intrusive and counterproductive. Warningmessages are triggered during normal and appropriate driving behaviour, including routine mirrorchecks or turning to assess vehicles approaching from behind. These frequent alerts are distractingand draw attention away from the road, undermining the very safety they are intended to provide.Taken together, these issues demonstrate unreliable core functionality in a brand-new vehicle andhave left both myself and my husband with no confidence in it. I am therefore exercising my right tocancel the purchase and return the vehicle in full compliance with the 14-day return policy.Please confirm, in writing, the next steps for inspection and handover, together with the process andexpected timeline for cancellation of the Business Contract Purchase agreement and the refund of£650 (payment reference 0090331378).Written confirmation of this return request would be appreciated at your earliest convenience to ensurecompletion within the permitted return window.