Salesman was excellent car was a little too much for us

no

From my initial enquiry which was 6pm via the online request I was contacted within minutes by a lovely young lady who was very helpful.Eser contacted me the next morning we had a chat about what I was looking for as the vehicle I had enquired about had been sold.Eser then sent a video message to me also with a follow up call.Very professional informative and helpful. 10/10

This survey seems to be regarding car service. I was collecting a new car this week so some of the questions are irrelevant.

Excellent service

Fantastic service from start to finish no waiting around for ages. Very efficient we will be back!

The first time i have booked this appointment, i have asked for a curtesy car for the day. upon my arrival, i discovered that there was no curtesy car booked, even though the confirmation email states clearly that one should be booked. I had to reschedule the appointment. the second time they got it right

As part of service plan it says car is cleaned. I asked if this had been done and was told yes. When I checked it hadn’t. I have taken pictures and sent them to customer service on Saturday 14th January. No response received so far

Since the service the car runs smoother

I booked a waiting appointment but was told this wasn’t on the system when I arrived. Hence the lower score for communication and booking.