Dear teamI have got Volvo xc40 reg number MT75RVY from lookers Stockport less than a month ago.and it is a Motability car.the process of getting the car was smooth and easy.3 days ago, the driver display screen stoped working then I called lookers Stockport to see what they can do about it and they put me through the booking system to have a look at the car on Dec 18. This is by all means not acceptable because many factors The car is brand new and less than a month old where problem shouldn’t happen and if they do occur the dealer need to act faster. Despite I told them it is a Motability car and not safe to drive they insist that the only appointment available is dec 18. I called Motability and they said call either Volvo assistance or rac recovery which I did, Volvo assistance came and they couldn’t fix the issue then I drove the car which wasn’t safe to do so to lockers Stockport. After one day, they called to say the car is ready and the issue is fixed. Took my car went home. Today in the morning the same issue occurred again.Sadly and in unprofessional manners the lookers Stockport didn’t deal with my concern in a good professional way. If I didn’t call Volvo assistance they wouldn’t do anything and they expect me to wait until dec 18 even though I expressed myself well to say the car is not safe to be driven but simply didn’t care. This show that you as group put the customer as last priority and don’t care for their safety.I would like to consider this email as an official complaint and I want to see some actions to be taken. I am not happy with everything at all and now the car keep having the same issue again even though you said it’s fixed this show that you are not good in your work and can’t fix tiny issue for a brand new car. If Volvo cars have known issue then you as a dealer should tell the customers before and if this issue occur again then it is alarming.I will wait for your official reply first , then I will complain about you to Motability and even further.Please acknowledge receipt of this email and waiting for your response asap.Kind regards,Mohamad Aljarrah

Dear teamI have got Volvo xc40 reg number MT75RVY from lookers Stockport less than a month ago.and it is a Motability car.the process of getting the car was smooth and easy.3 days ago, the driver display screen stoped working then I called lookers Stockport to see what they can do about it and they put me through the booking system to have a look at the car on Dec 18. This is by all means not acceptable because many factorsThe car is brand new and less than a month old where problem shouldn’t happen and if they do occur the dealer need to act faster. Despite I told them it is a Motability car and not safe to drive they insist that the only appointment available is dec 18. I called Motability and they said call either Volvo assistance or rac recovery which I did, Volvo assistance came and they couldn’t fix the issue then I drove the car which wasn’t safe to do so to lockers Stockport. After one day, they called to say the car is ready and the issue is fixed. Took my car went home. Today in the morning the same issue occurred again.Sadly and in unprofessional manners the lookers Stockport didn’t deal with my concern in a good professional way. If I didn’t call Volvo assistance they wouldn’t do anything and they expect me to wait until dec 18 even though I expressed myself well to say the car is not safe to be driven but simply didn’t care. This show that you as group put the customer as last priority and don’t care for their safety.I would like to consider this email as an official complaint and I want to see some actions to be taken. I am not happy with everything at all and now the car keep having the same issue again even though you said it’s fixed this show that you are not good in your work and can’t fix tiny issue for a brand new car. If Volvo cars have known issue then you as a dealer should tell the customers before and if this issue occur again then it is alarming.I will wait for your official reply first , then I will complain about you to Motability and even further.Please acknowledge receipt of this email and waiting for your response asap.Kind regards,Mohamad Aljarrah

Since purchasing my Volvo I have been a loyal customerat your Stockport showroom where my car was regularly serviced including the click and collect facility. In the past year I underwent major surgery resulting me becoming disabled (with both a blue badge and modified driving licence. Consequently my car has been modified for hand controls.My predicament was fully explained at the time of booking several weeks ago. Whilst cofirming my appointment , my request was declined. I have nobody to take my car for me and have thereforehad to cancel my scheduled appointment.I feel strongly that as a disabled driverI am being discriminated against. I can fully understand that some customers will try and abuse that service but.....Do you treat all customers with similar problems the same?I await your comments.

The salesman (Josh) very good, Polite and nothing seemed to much trouble.

To Whom this may concernI have just been told by Stockport Lookers that my Volvo car I bought new for them, has dirt blocking the locked down back seat which has cost me £265 to be diagnosed & would cost £800 to be replaced!!!How is this Volvo service? I am flabbergasted. I’ve owned 12 cars & never been told such nonsense before!I would like to be refunded the diagnosis fee & be advised on the way forward to clean the car seats & avoid such nonsense in the future.

Helpful accommodating welcoming

I have had an issue with the infotainment system in my new car and had brought it in once already, without any resolution. I was unable to drive the car safely any distance, and when I rung up to book it in I was told it would be another 4 weeks before it could be looked at again. This was obviously unacceptable. I was told that the sales team would not speak with me. In the end, Shane Bates from the servicing team came on the phone when no one else would. He listened to me and offered a solution, bringing the car in the next day and giving me a courtesy car in the interim. I would like to commend him for standing up and taking ownership of the situation when no one else would, even though it wasn't really his issue, and for communicating well. I am underwhelmed by your sales and/or after sales team who refused to speak with me.

Staff were very welcoming and helpful providing a full explanation and demonstration of the XC90 we are considering

The most poorest customerService i have ever dealt with.Booked my car in today for a repair on my speakers. Not acknowledged, no good morning , are you okay ..nothing . whilst waiting in the showroom , waited for a good 10 minutes for then having to walk over to someone at the sales desk for them tell me where to go. Georgia on the service desk showed me my curtesy car and booked me in. From 9am till 1.30 they had my car , no updates , a random text to say my car is ready for collection. Georgia was very blunt and not helpful on what was going on . Then went onto to say they did an update . Not a repair i am back at square one with the speakers. My car hasn’t been cleaned either when it states on the website that every service gets a clean . No thank you , goodbye . I felt so unwelcomed and received such a poor experience at Stockport I will not returning and will visted another branch in the future hoping to get a nicer welcome and service !

I dropped off my vehicle for an issue with my navigation, which was initially caused after I originally brought my car in for a recall. I was advised I would receive a call or text to advise that my vehicle was ready to collect and would return the courtesy vehicle at that point.I received no call or text and called the centre twice and neither call was answered on the day. I assumed that at this point my vehicle was not ready for collection.Today I received a very rude and abrupt call from the centre, Shane, literally shouting down the phone at me and threatening to report the courtesy car as stolen. Bear in mind, at this time, my vehicle is still at the centre and no update of the work being completed or car ready to collect.At no point have I refused to return the vehicle but simply keeping to the agreement. Your centre resolves the issue with my car and whilst they do so I have use of the courtesy car. Shane continues to state that a message was sent however I am not in receipt of this. To this he further adds insult to injury by accusing me of deleting said message.Whilst I appreciate the need for diligence the approach to this matter could have been managed better. I was looking at purchasing a service plan and until this moment there was no issue. The car was not stolen but rather your centre failed to advise or make contact and that resulted in the worst service I have received as a customer.Managing this was all but a simple call and that would have had a completely different outcome.My day has been disrupted, resulted in me needing to make alternate arrangements, which were no fault of my own in terms of work and childcare.I do not appreciate how this was handled and how I was spoken to.