I received an email in December asking to recall our Volvo EX30 for a safety issue with the battery cell. The email asked to book in with the local garage for battery cell replacement. I did this and was advised the earliest appointment was over a month away. So that was booked in for 28th February. I had to take annual leave from work to make the appointment at a massive cost to myself. Only to be left a voice message the day before saying not to bother coming in and just don’t charge the car over 70%.This is completely unacceptable and the car is not fit for purpose. Charging to 70% is not enough to get me to and from work in a single day. There needs to be a replacement or curtesy car provided whilst the car is unfit for purpose.I have been sold a faulty product and you are not meeting the terms of the lease agreement. I have no problem issue with taking this up with the ombudsman or via legal recourse if you fail to provide a solution to this problem. The person that booked in the repair over a month ago made no mention that there was no fix in place for this problem. The woman (Lucinda) who rang me to tell me not to bother coming in tomorrow was rude and unhelpful and offered zero solutions to the fact the car was not fit for purpose. I hope you can give her some better customer service training so other people don’t have to experience her attitude. What a terrible representation for your brand.Not only have I had my time wasted but a significant amount of money lost also due to having to take annual leave for a now non existent appointment.

Hi,My husband and I recently purchased our Volvo XC60 from the Stockport store; it was transferred from Bishops Stortford.Upon purchase, we were told a full handover had been completed and that our car was ready to take home. When inspecting the car in store, we discovered that the passenger heated seat wasn’t working, the 12v plug was smashed, the door trim lining had come away, the Apple CarPlay port was a little temperamental, and that the driver’s rear door was sticking. Our sales associate apologised and assured us that it could be booked in for a repair ASAP and that the parts would be delivered ready, prior to us arriving for the repair.We found another problem with the car where if you were to refuel the car from empty, the pump would click off like the car had finished fuelling— when it was still empty.We took our car for repair on Friday, 20th Feb, where the car sat all day to be told yes, these were faulty and that the parts needed to be ordered in to complete the job. They advised they hadn’t even tested the fuel pump as it would require us to pay for the fuel. We were unsure why they didn’t call us so that we could authorise this; they would have let us leave without testing this if my husband hadn’t insisted on checking it with him, so he and the technician went to the local petrol station to replicate the issue, to which it was confirmed faulty. We ensured we stayed in Stockport all day to wait for the repair to be completed, all with a very young baby in tow and again waiting hours in store— a complete waste of a day.Stockport store is a two-hour round trip for us, and they were aware of this prior to the appointment. The only thing they fixed on Friday was the door sticking. They wouldn’t keep the vehicle and said they needed the courtesy car back as they had it booked out the next day. Nobody told us that this needed to be returned, and they knew that we had purposely moved all of the children’s car seats out, prams, belongings, etc., ready to take the hire car home if needed.Our frustration lies with the fact that we were told that the parts had been ordered prior to our arrival and that it would be fixed that day (I have this on email from the sales associate confirming this), that they weren’t going to keep our vehicle to complete the repair and leave us with the hire car (racking more miles on our new car for its return), that an inadequate handover from Bishops Stortford to Stockport (and Stockport subsequently not checking it prior to handover), and the fact that we still have to return yet again to get it repaired. The service team also said it would need to be authorised under warranty even though ALL of the faults were present at the point of sale. As first-time Volvo customers, this has left us incredibly disappointed and inconvenienced.When we return, we expect the car to be fully repaired that day, so that we can enjoy our new car and not waste any more of our time.We were expecting a call from the service today with an update on parts and to get us booked in, but this also hasn’t materialised.Regards,Mrs & Mr Paling07775 44944007835 528230

Good customer service, sales rep was in constant contact and available for enquiries.

Sales advisor was excellent.

Matt at Stockport was great, very knowledgeable and friendly.

I was mortified in how I was spoken to and treated recently by one of your staff members in the service department. I also work with the public and realise it can be stressful but to be spoken to in a manner that I felt very upset after leaving and wouldn’t like to return is just not right . I would strongly advise a customer relations course wouldn’t go a miss as I would not want to come back again , The young girl (Lucinda) in question was rude and not at all nice ,

I currently own xc90 Mf18uxo , i believe this car originated at lookers stockport and was part of an original stock finance agreement. It has changed hands multiple time since for case . Hence I own the car .I am trying to sell this through ‘motorway’ so I can finance a new one through Volvo Warrington . However they have flagged that the car still has a finance flag from the original purchase in 2018(unit stocking finance) . Can you please sort this as a matter of urgency ? Warrington are struggling . I thought the original dealer could help which I believe is lookers Stockport?

Really great service from the team in the dealership. Especially from Josh and Ian who were both great.

Please see attachment for the full complaint

Good service all round, apart from the guy controlling entry to the car park who was rude and unhelpful