Awaiting decision from warranty manager regarding corrosion to wheel centres, promised 10/1 but not been called yet. Advised that front tyres down to 3.5mm, I did not want them changing just yet but suggest fronts and backs were swapped over, but not done. Rest of service good and car returned nice and clean, courtesy car most welcome and nice to get same type of car to mine.
Verified User
•
Jan 10, 2022
4.0/5
4.0/5
Fantastic service. Just didn’t quite work out for me.
Verified User
•
Jan 8, 2022
5.0/5
5.0/5
Overall good service.Had to wait far too long for my car; approximately 7-8 months; but that was out of dealerships hands.Angelika was great but she left (got promoted)Mo has been good (only spoke in phone phone and via email). Didn’t meet him on collecting the car as he had Covid.David did handover, was a bit rushed but he squeezed me in last minute.Not an issue as was told to come back once I’ve got used to the car.Finance and paperwork side was fine too. Overall satisfied customer, but kids need some Volvo teddies when we come back 😊
Verified User
•
Jan 4, 2022
5.0/5
5.0/5
Our sales representative Dan, was, and still is a credit to your business. Called today to make sure everything was OK. Great service
Verified User
•
Jan 3, 2022
5.0/5
5.0/5
Would like to hear more information about new car digital features
Verified User
•
Dec 9, 2020
5.0/5
5.0/5
I had a test drive - sales rep who dealt with me was very efficient - kept in contact with me and everything went ahead smoothly
Verified User
•
Dec 8, 2020
5.0/5
5.0/5
Despite a problem with booking via the Volvo app, you fitted my car in for its 2 year service warned me they might be a delay, but still managed to do the service in a reasonable time
Verified User
•
Nov 27, 2020
5.0/5
5.0/5
Good
Verified User
•
Nov 25, 2020
5.0/5
5.0/5
i arranged a test drive and everything ran smoothly. No problems at all
Verified User
•
Nov 9, 2020
5.0/5
5.0/5
Thanks to the service team. There were some warranty issues and with COVID a few cancellations as well. But it was well managed in the end and the car came back in good order. Good customer service from Victoria and AJ. Thanks again!
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
Awaiting decision from warranty manager regarding corrosion to wheel centres, promised 10/1 but not been called yet. Advised that front tyres down to 3.5mm, I did not want them changing just yet but suggest fronts and backs were swapped over, but not done. Rest of service good and car returned nice and clean, courtesy car most welcome and nice to get same type of car to mine.
Verified User
•
Jan 10, 2022
4.0/5
4.0/5
Fantastic service. Just didn’t quite work out for me.
Verified User
•
Jan 8, 2022
5.0/5
5.0/5
Overall good service.Had to wait far too long for my car; approximately 7-8 months; but that was out of dealerships hands.Angelika was great but she left (got promoted)Mo has been good (only spoke in phone phone and via email). Didn’t meet him on collecting the car as he had Covid.David did handover, was a bit rushed but he squeezed me in last minute.Not an issue as was told to come back once I’ve got used to the car.Finance and paperwork side was fine too. Overall satisfied customer, but kids need some Volvo teddies when we come back 😊
Verified User
•
Jan 4, 2022
5.0/5
5.0/5
Our sales representative Dan, was, and still is a credit to your business. Called today to make sure everything was OK. Great service
Verified User
•
Jan 3, 2022
5.0/5
5.0/5
Would like to hear more information about new car digital features
Verified User
•
Dec 9, 2020
5.0/5
5.0/5
I had a test drive - sales rep who dealt with me was very efficient - kept in contact with me and everything went ahead smoothly
Verified User
•
Dec 8, 2020
5.0/5
5.0/5
Despite a problem with booking via the Volvo app, you fitted my car in for its 2 year service warned me they might be a delay, but still managed to do the service in a reasonable time
Verified User
•
Nov 27, 2020
5.0/5
5.0/5
Good
Verified User
•
Nov 25, 2020
5.0/5
5.0/5
i arranged a test drive and everything ran smoothly. No problems at all
Verified User
•
Nov 9, 2020
5.0/5
5.0/5
Thanks to the service team. There were some warranty issues and with COVID a few cancellations as well. But it was well managed in the end and the car came back in good order. Good customer service from Victoria and AJ. Thanks again!