He told me everything I needed to know

Good customer service, but I had lights flashing on tyre pressure 5 mins after I left, in the same tyres that they have replaced. Very helpful with arranging last-minute courtesy car. Expensive

Prompt response to initial message. Professional, friendly appointment and test drive and not pushy.

I originally dealt with Jon Paul. He was on holiday when I had arranged to pick the car up so I dealt with Eser. Jon Paul did not appear to have 1. arranged to have the tow bar removed ( which we agreed he would do when I agreed to buy it) 2. inspected the car when it came up from Colchester as it had a large scratch on the plastic wheel trim. Eser did arrange to get this repaired for me and also the tow bar removed. the work was done satisfactorily but it meant I had to go back to Lookers the following day to pick it up 3. noticed the log book was missing. When I returned the following day to collect the car after the repair work I couldn’t take delivery as the log book wasn’t there (as explained above it couldn’t be done online as car was registered to a disabled driver). I had to return a week later when the problem with the log book was resolved. Overall I had 3 journeys to the dealership and spent 5.5 hours in the dealership trying to resolve these issues and get the car handed over to me. This would not have happened if Jon Paul had done his job properly and not left one of his colleagues the problem of sorting everything out. Eser was very nice and knowledgeable of the car and answered all my queries. If the rating was on this alone I would have given 5* Unfortunately I wasn’t able to take delivery on the date arranged as it transpired the vehicle log book had not been delivered with the car when it came up from Colchester. It could not be transferred online as the previous owner was disabled so the original log book was required.I was provided with a loan car and had to wait a week to then take delivery. I have therefore reduced the rating to 4*

Easy to use. Professional service from start to finish. Kept me informed of how my car was progressing.

easy to complete efficient and friendly service

The level of service and attention was second to none, we looked at multiple dealerships and other vehicle car sales locations but walking into this one was on a different level. David our sales rep was informative and extremely helpful.

Reception was attentive and helpful. The service itself had induced a fault that was quickly resolved

Amazing service - thank you!

Quick easy, professional and no real issues.