Paul was fantastic as always, it’s always a pleasure dealing with Paul! Makes my visit even more worth while

When making the appointment online, I was only able to leave a very short, 100-character message, which was not sufficient to explain the problem. Nonethless, it got sorted in the end but I might consider another option next time where communication is easier.

Excellent service

Ifti and the team got us a good deal for our new car which we’re very pleased with. There were some delays getting it and some problems with Skoda Finance but Ifti and Paul worked hard to resolve these and kept us in the picture

Quick service, communication was good, car came back spotless

super professional

Pre-booked the courtesy car - it wasn’t there. That’s the second time that’s happened to me. Last time they ended up lending me a VW can instead! Did a great job. Would have been 5 stars if the pre-booked courtesy car had actually been there. I had to wait for the service to be done which took over 2 hours and ended up having to take a half-day annual leave from work instead of being on a 09:30 train! Slightly frustrating, but can’t fault the politeness of the front of house team and the beautiful job on the wash!!

It was "only brake fluid change" but the service received was fine I would add that while I was there one of your junior representatives (someone with the surname Tickner?) was having interaction with a really nasty customer who was refusing to pay the bill. Your guy was so cool and collected throughout.. I doubt any recognition will get back to him but "top marks" to Mr Tickner at Lookers Peasmarsh

Service took 3 hours when i was told it would be 1.5 hours. Also the booking systems is buggy as hell and so temperamental, please fix it.

One star down as it seems to get a bit confused telling me times for dropping off the car when I have selected home pickup for the service. But I know this is the way it works now! I suspect it could be corrected but really a minor point. The confirmation emails etc are fine What's not to like? The friendly Lookers person pitches up at my house to collect my Skoda in the morning. We exchange pleasantries. During the day I receive regular updates by phone, text and calls with advice about what's being done - regular service & MOT this time around. I get a bit of advice about wheel alignment, no pressure when I say I'll take care of that with the local tyre shop. The day passes without event and Skoda returns looking a lot cleaner than when it left this morning - inside and out! Finally the bill is £0.00 as it's covered by the service plan - result.