Great communication and very helpful would recommend

Hi, I sent an email to the salesperson with the sales manager in copy on 12th May regarding the condition of my car.It was not prepared very well, with some cleaning needed at the time of collection, and I have found I needed to give it a full clean too the day after collection, too, and I have found a number of issues with paint scratches, etched bird dropping marks and extra grease on the alloys and tyres. The interior also had some form of overspray from a silicone spray, marks that were not removed on the rear of the centre armrest, coffee marks near the passenger seat and other issues.I paid for GardX, and this appears to have been applied to a dirty/poorly prepared vehicle, so I have provided feedback and was looking to see if they can do anything to rectify this. I also asked them for a copy of the approved used checklist, which I understood should have been carried out, as I am not sure things were looked over and checked fully as when I first looked at the car, the lumbar support handle was missing, so they ordered a new one. I found the original one in the passenger door when I was cleaning the vehicle. I can also see that a full prep was not performed as dirt showing in the advertisement pictures with a specific pattern, is still present on the car (in the gap under the rear bumper)I have not heard back. I know the sales manager is on leave until the 21st, so I sent a follow-up yesterday with his deputy in copy, but not heard anything back yet.I was also promised some touch-up paint to address 2 chips on the rear bumper when I collected (as I was keen to get home), I emailed last week about this and again yesterday, and again no response.

Very pleasant salesman Kevin, but it is clear that the policy is only to give out the brochure price for a new car. I went to three dealers including lookers, and you were the only one that didn’t give me a reduced price in order to place an order. As a result, I ordered my new Fabia at another dealership.

◦ Sunday 12 April 2026- went to Skoda Lookers Guildford. Did a test drive. After over 3 hours at the garage, agreed on the purchase of a new Skoda KAMIQ. Paid £250 deposit.◦ Monday 13 April 2026 - I was contacted by the garage to be told that the car I had agreed to purchase and had paid a deposit against, was no longer available. When I queried this, I was told that the system ‘refreshes and updates’ on a Sunday evening therefore the car I was sold was not actually available to be sold. Can you be selling cars on a Sunday that are not actually yours to sell?◦ A few alternative vehicles were offered but they were not suitable for my needs.◦ Eventually on Thursday 16 April, a car was offered that was suitable, however this required me to put down a significant additional deposit of £1750, bringing my total deposit contribution to £2000 - a much larger deposit than I ideally wanted to commit to, as well as being significantly larger than the £250 deposit I had first agreed to on Sunday 12 April for the originally agreed car.◦ Monday 27 April 2026, I emailed the dealership to ask for an update on delivery times. Just before close of business on that day I received an email to say I would get an update ‘on Monday’. Presumably this meant the following Monday as it was now end of day, which would have been Monday 4 May◦ Wednesday 29 April, having filled up my car with a full tank of petrol that morning, I was contacted by the dealership to say that my car would be ready to collect ‘tomorrow’. I rang the sales person and said I couldn’t collect ‘tomorrow’ as I was working. I was told it had to be tomorrow, because my settlement figure from my Hyundai Kona expired tomorrow, 30 April, and if I didn’t collect the new vehicle tomorrow they would have to obtain a new settlement figure which may incur additional costs to me. I reluctantly agreed to collect the new car on Friday 1 May after work at 5pm. This was not convenient to me, but I felt under pressure to do so.◦ Friday 1 May, collected the new vehicle. Part of the sales agreement was to include a full tank of petrol. At collection when I was shown the vehicle, I asked if it had the full tank of petrol. The sales person said they had put in £25. I had to point out again that the agreement was for a full tank◦ Thursday 7 May - I was contacted by the dealership by email to say that I needed to obtain a new settlement figure for my Hyundai as the previous one had expired. I pointed out that this was meant to have been dealt with the previous week, when I was rushed into picking up the new vehicle as the previous settlement figure was ‘going to expire on 30 April’. In effect, I was being asked to obtain a settlement figure for a car that I had effectively sold the previous week◦ Thurs 7 May - I therefore contacted Hyundai finance, to find that the balance hadn’t yet been paid to them by ŠKODA. I obtained a new settlement figure and emailed it to ŠKODA. I was assured by the ŠKODA dealership that it had been received and everything was being sorted that afternoon on Thursday 7 May◦ Monday 11 May, I was contacted by Hyundai finance to say my account was in arrears as ŠKODA had not completed the transaction and that this may affect my credit history.◦ I had to contact the skoda garage again. After having been assured that this had been dealt with the previous week, I was told that they couldn’t complete the transaction today as the banks had closed, but that it would be dealt with tomorrow.I don’t want this complaint to just be dealt with by the Guildford dealership; I want reassurance that this will be dealt with also by the national customer service team

I purchased a Skoda Karoq, car registration SJ72THG, on 11 April 2026. At the time the sales person advised that they would complete all the necessary paperwork to transfer the car to me. I was advised that the V5C, in my name, would take 7-10 days to be sent to me. it has now been 4 weeks since the purchase. I have now been advised by the DVLA that they have not received the current V5C.The whole experience has been poor. The price calculated for the purchase was in correct. When it was revised it was still incorrect & I was overcharged. The car was not ready at the appointed time because the car tax had not been arranged. Now we find that the V5C was not dealt with correctly despite being assured that it was all being dealt with by yourselves.I expect a written response. Not a phone call.

I came in to buy a Skoda kodiaq from Kevin. I was very interested in a particular car and asked to test drive it after the bank holiday weekend. He said I would need to put a deposit down to secure it and I asked him to call me to take payment. He never did and when I arrived to test drive the car first thing Wednesday morning, it had gone… He could have called me to let me know to save a wasted journey.

Good eveningI purchased a Skoda Karoq, car registration SJ72THG, on 11 April 2026. At the time the sales person advised that they would complete all the necessary paperwork to transfer the car to me. I was advised that the V5C, in my name, would take 7-10 days to be sent to me. it has now been nearly 4 weeks since the purchase but I am still waiting for the V5C.This is inconvenient as I am unable to register the car on my Dartford Crossing account because the previous owner has not removed the car from their account & I need to prove ownership to register it. I regularly use the Dartford Crossing.Please would you ensure the paperwork was completed corrected & sent so I can receive the paperwork I require directly.Kind regardsRosie Shipman.

I was interested in finding out more about the Skoda range as undecided whether to get a PHEV, how much load space i needed, and whether to change from my Toyota.Thank you to Kevin Hall for helping me to choose. I decided on the Kodiaq PHEV and am loving it!

No lasting impression. Decidedly average. Had to push for answers.

Initial follow up email and answer machine message good from Nicola Penrose. Following day another email and message from Kevin Hall. Repeating the same from Nicola. I replied via email to both Nicola and Kevin with details on the vehicle I was interested in, budget and details of my part ex. I had no response.I called Kevin a couple of days later to chase up, Kevin no knowledge of my email. Went through all the details again with Kevin, he stated he would call me back in a couple of days with quotes etc. I’m still waiting 3 weeks later.