In my opinion this is the worst example of customer service.I had my Skoda Superb serviced under a Skoda Service plan (VWFS). This involves a credit agreement so I can not stop paying without effectively defaulting.The first service was completed satisfactorily.A year later the second service was performed at 41823 miles .The low oil level light then came on at 42512 miles or slightly less. That is only 689 miles max since the service. I checked the level and it was only just visible.Well, that's not normal, is it?So I 'phone Lookers service and try to speak to a service agent. The service person kept insisting that I bring it in despite my protestations that it had no oil in it and Lookers in Peasmarsh is miles away. The conversation deteriorated rapidly as the advisor appeared to me to be deliberately obstructive or wilfully failed to understand. I was clearly not going to receive timely help from Lookers so I had a local garage fix it. I forwarded the bill to Lookers for reimbursement. The first email contact was on 24/4/2026Subsequent contacts8/5/26 They asked for further details – I supplied them by returnThis was followed by a 'phone call from them during which I was told they they would speak to the garage to clarify the problem and if appropriate they would of course refund me..19/5/26 a email from me to them seeking an update . no response7/6/26 – still no response so I complained again. I checked with the repairing garage and they confirmed that they had not had any communication from Lookers.11/6/26 – received acknowledgement by an automatic reply.29/6/26 – I checked again with the repairing garage and they confirmed that they had still not had any communication from Lookers.It is now over two months since I raised this matter and it is long past time for the courtesy of a reply (and a refund). I am not knocking Skoda as a brand, I actually have two, but n my opinion Lookers is abysmal and lets Skoda down badly.

In my opinion this is the worst example of customer service.I had my Skoda Superb serviced under a Skoda Service plan (VWFS). This involves a credit agreement so I can not stop paying without effectively defaulting.The first service was completed satisfactorily.A year later the second service was performed at 41823 miles .The low oil level light then came on at 42512 miles or slightly less. That is only 689 miles max since the service. I checked the level and it was only just visible.Well, that's not normal, is it?So I 'phone Lookers service and try to speak to a service agent. The service person kept insisting that I bring it in despite my protestations that it had no oil in it and Lookers in Peasmarsh is miles away. The conversation deteriorated rapidly as the advisor appeared to me to be deliberately obstructive or wilfully failed to understand. I was clearly not going to receive timely help from Lookers so I had a local garage fix it. I forwarded the bill to Lookers for reimbursement. The first email contact was on 24/4/2026Subsequent contacts8/5/26 They asked for further details – I supplied them by returnThis was followed by a 'phone call from them during which I was told they they would speak to the garage to clarify the problem and if appropriate they would of course refund me..19/5/26 a email from me to them seeking an update . no response7/6/26 – still no response so I complained again. I checked with the repairing garage and they confirmed that they had not had any communication from Lookers.11/6/26 – received acknowledgement by an automatic reply.29/6/26 – I checked again with the repairing garage and they confirmed that they had still not had any communication from Lookers.It is now over two months since I raised this matter and it is long past time for the courtesy of a reply (and a refund). I am not knocking Skoda as a brand, I actually have two, but n my opinion Lookers is abysmal and lets Skoda down badly.

Asked for a quote on a new car. No quote was given. I guess you are too busy and dont want the business.

I enquired during the evening and on the following day I received a phone call- so far so good.It was agreed that I would send a video of my part exchange, after an hour of sending I called and asked when could we expect a response and was told roughly 30-45min. They called me 4h later.We went over the quotes and I asked for it to be sent to my email that I was going to discuss it with my husband. Over a week has passed and nothing was sent.

Brilliant communication until the last day, the car is was considering purchasing was sold and nobody had the decency to contact me to inform me. Out of pocket for the train ticket I'd purchased.

Mixed reception, having to wait to be acknowledged and initially getting the impression it was too much effort. Once served it was okay . Later tried to contact by phone for service update and after 4 attempts gave up as no one answered my call.

Rob Beckles / Nath TubbMorning to you both.When I bought my car from you last year, I was under the impression that a service contract was included in the deal. I distally remember asking Rod about the service contract he replied, " don't worry I will sort it out for you" So I thought it was all arranged.So, you can imagine my surprise this morning when I booked my car in at my local Skoda service centre for an interior light issue & was told that did you know that you do not have service contract on your Skoda !! I have bought both new & used from dealership& there has always been a service contract including in the purchase.Please confirm if the above is correct & advise why I did not receive the service contract I was promised by Rob !!Car details Skoda Elroq SEL 60 / reg - LF75 DNOMr Mark Powell / 6 Maybrick close, Sandhurst, Berkshire, GU47 8JD..Telephone number- 07788 216523.Kindest RegardsMAk Powell

Hi Rob / Nathan.When I bought my car from you last year, I was under the impression that a service contract was included in the deal. I distally remember asking Rod about the service contract he replied, " don't worry I will sort it out for you" So I thought it was all arranged.So, you can imagine my surprise this morning when I booked my car in at my local Skoda service centre for an interior light issue & was told that did you know that you do not have service contract on your Skoda !! I have bought both new & used Skoda’s from dealerships& there has always been a service contract including in the purchase.Please confirm if the above is correct & advise why I did not receive the service contract I was promised by Rob !!Car details Skoda Elroq SEL 60 / reg - LF75 DNOMr Mark Powell / 6 Maybrick close, Sandhurst, Berkshire, GU47 8JD..Telephone number- 07788 216523.Kindest RegardsMark Powell

I purchased a car on 23rd May and just after two weeks of owning it, I used the windscreen wipers for the first time. They are faulty, drag across the windscreen and make an awful noise. I reported this to the salesman immediately and asked if this could be fixed under warranty. I have not had any response to my email nor to the numerous calls I have made. I never tested the windscreen wipers on the test drive (nor soon after purchasing the car) as the temperature was so hot and I never thought there would be an issue with them.The service log I have received is a piece of paper with two service dates on, written in the same writing but different stamps, this looks forged and doesn't look like the original document.The car seems very sluggish, in particular going up hills and the whether it's the exhaust or something else, it is quite noisy and not what I expect from a new used car purchased from a skoda dealer.An even bigger issue is that I have not received the log book yet and was not given the small slip of paper either and have no proof of ownership other than my invoice. I would have thought that by now I would have received my log book. Can this be rectified within the week?

I purchased a car on 20th May from Lookers Guildford - a catch was broken on the glove box at time of purchase & the sales person, Jacob Tickner, assured me he would promptly be in touch to have it fixed the following week. He had also assured me that the FSH would be forwarded to me on email, and that I would be provided with a date to have a tow bar fitted and complimentary vehicle provided while the tow bar fitting took place. On 21st I followed up with an email re the above. I received no reply. On 12th June I emailed again to chase, and also to flag that a tyre pressure warning light had come on shortly after purchase - this had also happened when I test drove the car. Again, now 4 days later, and still no reply, no FSH provided, no date for fixing the glove box catch or fitting a tow bar and no response re the tyre pressure. Quick on the email before the money is handed over, total silence afterwards. Failed to honour what was promised on purchase.