Absolute rubbish ....I left my details about a car you had on sale and got NO REPLY.....email or phone....so Ibought from Skoda at Horsham as your company gave me no confidence what so ever....HOW CAN YOU BE AN APPROVED SKODA DEALER ??? IT BEGGARS BELIEF !!!!

I took a Skoda out for a test drive which was good. However, I left the details of the car I wanted to trade in while I was out on the test drive and still had to wait over 20 minutes to get a price for the trade in for my car. When I said I had to go, he then proceeded to give me an instant price that was incredibly low. Felt like he wasted my time.

Because nobody responded to my enquiry in time

The Salesman in question tried at first to put me through to another dept, before realizing I wanted sales. He then said he would come back to me with the previous history of the vehicle but said 2 or 3 other people were coming in to see the vehicle at the next weekend. Needless to say he never returned with any information and what was worse still was when I rang the next day to ask for this information he simply put the phone down on me. I rang again and he did the same. I asked someone else to ask him to ring me and explain why his attitude and no answer was given and obviously no phone call was received. The poorest service I have received in over 47 years of driving.

Sales staff accommodated 2 test drives which was appreciated. When I decided to go with a different car from another dealer it took much chasing to get the refund for my reservation fee. The process should be more automated for reservation refunds. Stellantis confirmed a refund within 2 days.

Ishmail was nice and helpful. His manager though was just rude and obviously didn't care about anything but his commission. Bought a similar car from Marshalls instead two hours after leaving Lookers

I never actually got an answer to my enquiry. I also received 2 initial responses from different people asking the same info.

Very helpful and thorough

Initial phone contact nobody available, so message left. Phoned again and spoke to Rob Beccles. Gave details of the enquiry and never heard back! Received a call from Ismail, following up from the message left several days prior. Ismail was very helpful and prompt. Deposit paid to hold car, but decided to proceed with a more local dealer who had an ex demo rather than an ex 24/7 car. Took forever to have my deposit refunded. Comms and responsiveness rating reflects experience with Rob Beccles and inability to refund my deposit. As previously mentioned Ismail was helpful.

waiting for a video of the car