Once i started dealing with Nathan Tubb, the service was excellent. A great offer was made,but unfortunately my local dealer offered a better take it or leave it deal so i didnt have time to come back to him. i will of course contact you again in future.

Ish (the sales person) was courteous, polite and very helpful. It was a positive experience dealing with Lookers at Guildford.

Sold the car I had a £99 reservation to someone else. They put it down to system error. Not happy about the rubbish system in this garage.

Unresponsive and poor customer service, sales person I was dealing with never seemed to be available leaving me waiting for answers and didn’t respond when he said he would. I still haven’t had my deposit refunded.

Waited over an hour to be spoken to by anyone. Given a key to look around a car, and was told by the salesman that he’d be back in 20 minutes. 40 minutes later and he still hadn’t returned, so dropped the key back in and went home. Sent an email which I received no reply to. I really don’t understand how these guys sell anything at all!

On first meeting excellent and this poor

I arranged via Skoda website the morning before for a test drive 9;30 on 17th October -slow response when we visited -then the car allocated had to be taken to fill with fuel. while we waited outside Enjoyed the Kodiaq and asked for a BCH quote and gave details. Rang Monday 20th to see if quote was being sent .Gave details again and asked for response same day on quote.No response at present

After a test drive, the sales executive undertook to search available stock for one in my desired specification and, if there was none suitable, provide a quote for a factory order. I heard nothing and when I followed up by email the response was to send me terms of business.

poor customer service and pushy sales

Requested a SoH report on a second hand EV and never received it.