Booked a test drive for car on your website - 3 hours later the price increased by £3000 - no one could explain.Promised a call back which never happened, I subsequently went to JCB and purchased the same car and also purchased another one for my wife…

There was no customer parkingI walked in and on my first walk around I was stared at but not spoken tooI walked around outside then came back for another go and eventually got acknowledgedThe Gentleman politely advised me that you didn’t have an Octavia vRS estate to test drive and he told me that he could only see two that were available for me to test drive one in Newcastle and another in the North of England- obviously not practical- I was then told I could pay £250 to have the car transported - not even refundable if I bought it - all in all a very unsatisfactory experience. I will go elsewhere and they will get my money

Attitude and behaviour of staff was appalling. Accused of doing stuff to my car and then because mobility wouldn’t pay as it came under warranty dean tried to make us pay as they won’t gain any money going via warranty. Once all sorted we collected car and it was covered it tape and residue from the tape. When I had to bring car back to say to them about it Shaun accused me of putting tape on the car as they had no reason to as the fault was inside the car. After me asking him if he would like to see cctv of my car leaving my home with no tape he then magically remembered that they did put tape on the car because apparently the windows went down by it’s self and it was raining. The whole experience was awful and stressful and I feel they tried taking advantage of me thinking I’m vulnerable as I’m disabled and it’s part of mobility scheme. I will never return to them.

I have sent 2 emails in response to an email from them to organise a test drive. The emails both said that I couldn’t take calls during the work week as I’m not able to answer my phone. Both emails were ignored and I have still had several calls.

Good Afternoon Lookers Team,I hope all is fine with you, I am reaching out following my first service visit completed today and I have some concerns and would like your support with them please.• rear washer not working need 1hr to strip and investigate : £209.64 
"This was not working since I received the car and unfortunately I did not have time to return to check it and had to wait for the first service but today I was informed that I had to pay for it out of pocket which is very concerning"




• Rear Right (Please select tyre below)• £73.67
• 3.0 MM - Your tyre is approximately 78% worn cracking in tread advise two rear / Adjusted• Rear Left (Please select tyre below)• £73.67• 3.5 MM - Size - cracking in tread advise two rear / Adjusted• 
"I remember stating my concern about the rear tires when I received the car but the service team at the time said it was fine and now in less than a year It's recommended to be changed and this is also quite concerning"I am sure you will be able to check my concerns and get back to me and I am counting on your support as usual. Best Regards,Mahmoud Ezzat+447307916167

I booked a test drive with an Octavia estate which was priced at £27999, 3 hours later the price increased to £30109.I called to query and was told someone would call back… they never did.

Kevin wasn’t expecting me even though he spoke to me the day before and confirmed by email. He knows very little about plug in hybrids. The car I was going to test drive wasn’t charged. We had to stop for fuel and he didn’t know how to open the fuel cap. He was pleasant enough but needs some serious training. When he called me to let me know the deal you were offering he pretty much went through line by line the features of the additional products - really switched me off. You’re only getting a 2 as his colleagues were lovely and helpful.

Dear Sir/MadamSkoda Karoq LF75DMOI purchased the above vehicle on 20 January 2026 as a 3 month old ex demonstrator.The vehicle has a persistent unresolved problem and it has been off the road for many days.It has been returned for repairs on 5 occasions and has been off the road in your workshops for 6 days as of today.As I understand it the vehicle has a communication problem and the SOS module needed replacement – I further understand that a functioning SOS system is a legal requirement.Within the first week I identified a problem in that my profile (My Skoda App) would not load onto the vehicle – at first I wondered whether this was due to poor mobile signal at home, so tried to load it elsewhere. When this failed I notified Rob Beckles the salesperson by phone on around 26 January. He made an appointment for me to return the vehicle on Sunday 1 February for him to load the app, but he was unable to do so.Rob therefore liaised with the workshop to make an appointment for a technician to look at the problem but explained that the technician had limited availability since he was on a course for two weeks. An appointment was made for the 2nd of March on the understanding that it would be a timed, while I wait, appointment. At this appointment the technician was unable to resolve the issue.A further appointment was made for 10 March. On this occasion it remained in the workshop until 13 March, but still the problem remained unresolved and a new part ordered.A further appointment was made for 25 March to fit the new part but a further problem was identified and the vehicle remains at the workshop to try and resolve this.The need to continually return the vehicle and its subsequent unavailability is unsatisfactory. If I had appreciated at the time of purchase that the vehicle had this fault I would not have proceeded with the purchase.Pleased could you explain how Looker’s are to satisfactorily resolve this situation for example through the provision of an alternative vehicle whilst repairs are carried out or its exchange (bearing in mind I notified Looker’s of the problem within 14 days of purchase) or full refund.Yours faithfullyRichard Davis

I made an enquiry online and received a call later the same day that was fine, but I was in a meeting as you would expect on a working day and I requested a call back the next day.The next day no call, so I called them and they said a sale person would call me back again no call back.At that point I decided that if they were not interested then I'll go elsewhere.Four days later I received a email about my inquiry with a name and details of who to contact.I called the number and was put through to the dealership where they couldn't find the person who sent me the email but found my inquiry.I then tried to book a visit to see the car with two days notice and I requested a email or call back to confirm the visit.I even emailed back the person who emailed me asking for confirmation for the visitAgain nothing so I decided not too waste my time going.Very poor service and if this is what it is like trying to arrange a visit, not a good advert if I buy a car and run into any trouble with the car.

I went in to buy some parts. The attitude of the parts guy was appalling. I gave my registration number and he said the car doesn’t exist, despite the fact it was looking at him through the window. Furtger said a part I wanted they didn’t do, instead of ‘Sorry sir, not in stock, would you like me to order that for you?’ Then proceeded to throw the parts in a cardboard box. I’ve never found the staff the friendliest/happiest bunch, but this guy was beyond the pale!