Jacob was very helpful and had a great knowledge of the cars he was selling without being “pushy”.

No one responded.

No body answered my queries

no response to request for quote

Although Andrew was quick to call me back after my enquiry, I received no call to confirm my booking from the dealership to confirm the appointment, so I had to call up on the day to confirm all was ok. I was then told the car I was interested in was now sold the day prior (if they had called me the day prior to confirm, I could have been informed of the cars situation). Had I not have called up, I would have turned up to a test drive for a car no longer available. Due to this, I chose to take my business elsewhere.

Spoke with Jacob he was very clear and understandable. Told us everything we needed to know. Would defiantly recommend!

Lookers made it so easy. I e-mailed them, giving them all my details.They rang my landline & I arranged a mutually convenient time for A Test Drive.Ishmael is a charming young man, I think he enjoyed my Test Drive.I led him astray in to Pastures New, & I think other clients may enjoy the Tour past The Watts Gallerey & the narrow streets of Artington - which tests both the Driver & the Passenger.I knew it - Ishamel now know it?!

Very easy to arrange the test drive.Kevin was very helpful and welcoming..We got to drive the car we wanted.

Good Morning Dean,I understand you are very busy but I'm really not happy now. I emailed last Friday night to say the car wasn't right.Both myself and Daniel have been trying to ring your department all week for the phone to never get picked up (we have proof of all our calls) and Skoda/lookers haven't rang us at any point either (apart from Monday at 1.55pm as mentioned below Daniel was in an exam but emailed you straight back). We both have voicemails on our phone and nothing from anyone and still no reply to my below email, which is just unacceptable now, I was told Monday you would tell me what time it would be collected and still nothing! Called again this morning, doesn't get answered.I need my car being collected asap Monday, 13th, morning, all issues corrected fully and delivered back to me fully under warranty please by next Thursday (My work aren't happy with having to work from home again). We go away early 18th July, in the car, and you have had all week to arrange for this to be collected and worked on yet its been ignored.The clutch has stuck twice since bringing back last Friday, there is now a warning light that keeps coming on (Its something to do with going into reverse, see new photos attached, goes on and off and not every time) and its clunking going from 1st to 2nd gear (rest of the gears are fine). We have paid a lot of money for the car to fix due to it being a Skoda only issue so it needs to be put right by Lookers.Given the nature of the issue and the fact it has to go back to you again, I would like written confirmation that the vehicle has been fully inspected, all necessary repairs have been completed and that it is safe and roadworthy to drive. I drive with my children in the car a lot and I have to know its safe moving forward, also especially with our trip coming up too.I expect a response today in writing. The lack of communication here has been extremely disappointing and falls well below the level of service I would expect from Skoda/Lookers and the amount I have paid for the car to be fixed.Kind RegardsDanielle

Inquired about a possible purchase of a vehicle and expecting an email with the vehicle details and finance quote since last visit on Saturday 4th of July 2026. So far no communication.