Lookers Škoda Guildford
4.6/5
4.6 /5
493 Verified Reviews
Astolat Way, Peasmarsh, Guildford, Guildford, GU3 1NE, GB
01483 462500
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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493 Verified Reviews
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5.0/5
5.0 /5
Jason Webb was very professional and helpful.
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3.0/5
3.0 /5
The enquiry was dealt with by Lookers contact centre citing themselves as the local dealer. They took my enquiry, couldnt tell me what car was available for driving and said that 24hrs before someone would call and confirm car type. Although I couldnt book the time I wanted because the 'unknown' car was already being used. The dealer 'Rob' was great but confirmed that no request had been passed to the local dealer and apologised on Lookers behalf
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4.0/5
4.0 /5
Quick to follow up on my enquiry
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2.0/5
2.0 /5
I made an enquiry on a particular car, received p/x valuation and was ready to proceed - but apparently it was already sold???
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1.0/5
1.0 /5
You gave me a very poor part exchange quote for my car then increased the price of the car I was interested in buying by £470 in online adverts a couple of days after my enquiry……
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1.0/5
1.0 /5
Your central online sales team never came back with the specific details requested of the cars previous service history when asked if it was with a main dealer -just full service history which could be anywhere. I therefore phoned the garage directly and spoke with Ish and he said he would take a video and send me the service history the next morning and nothing arrived! I subsequently rang for him a day or so later and he asked who it was and subsequently put the phone down. I rang a day later and he did the same thing. I therefore have a very poor experience of what is a Skoda main dealer and certainly one that is both rude and unable to supply the information that should have been on hand especially as that garage had also taken the car in as a part exchange. I feel they only wanted to sell the car to a local person and not to deliver which would have been a lot quicker than waiting a week or two to sell to a local person.
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1.0/5
1.0 /5
No reply to complaints Untrained staff Expensive Unhelpful But good cars!
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2.0/5
2.0 /5
Constant change of sale staff. Expensive service. No reply to complaint.
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1.0/5
1.0 /5
I asked a simple question about the vehicle twice and have yet to receive an answer.
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2.0/5
2.0 /5
customer service poor, car seen not presented well.