Good Afternoon Lookers Team,I hope all is fine with you, I am reaching out following my first service visit completed today and I have some concerns and would like your support with them please.• rear washer not working need 1hr to strip and investigate : £209.64 
"This was not working since I received the car and unfortunately I did not have time to return to check it and had to wait for the first service but today I was informed that I had to pay for it out of pocket which is very concerning"




• Rear Right (Please select tyre below)• £73.67
• 3.0 MM - Your tyre is approximately 78% worn cracking in tread advise two rear / Adjusted• Rear Left (Please select tyre below)• £73.67• 3.5 MM - Size - cracking in tread advise two rear / Adjusted• 
"I remember stating my concern about the rear tires when I received the car but the service team at the time said it was fine and now in less than a year It's recommended to be changed and this is also quite concerning"I am sure you will be able to check my concerns and get back to me and I am counting on your support as usual. Best Regards,Mahmoud Ezzat+447307916167

I booked a test drive with an Octavia estate which was priced at £27999, 3 hours later the price increased to £30109.I called to query and was told someone would call back… they never did.

Kevin wasn’t expecting me even though he spoke to me the day before and confirmed by email. He knows very little about plug in hybrids. The car I was going to test drive wasn’t charged. We had to stop for fuel and he didn’t know how to open the fuel cap. He was pleasant enough but needs some serious training. When he called me to let me know the deal you were offering he pretty much went through line by line the features of the additional products - really switched me off. You’re only getting a 2 as his colleagues were lovely and helpful.

Dear Sir/MadamSkoda Karoq LF75DMOI purchased the above vehicle on 20 January 2026 as a 3 month old ex demonstrator.The vehicle has a persistent unresolved problem and it has been off the road for many days.It has been returned for repairs on 5 occasions and has been off the road in your workshops for 6 days as of today.As I understand it the vehicle has a communication problem and the SOS module needed replacement – I further understand that a functioning SOS system is a legal requirement.Within the first week I identified a problem in that my profile (My Skoda App) would not load onto the vehicle – at first I wondered whether this was due to poor mobile signal at home, so tried to load it elsewhere. When this failed I notified Rob Beckles the salesperson by phone on around 26 January. He made an appointment for me to return the vehicle on Sunday 1 February for him to load the app, but he was unable to do so.Rob therefore liaised with the workshop to make an appointment for a technician to look at the problem but explained that the technician had limited availability since he was on a course for two weeks. An appointment was made for the 2nd of March on the understanding that it would be a timed, while I wait, appointment. At this appointment the technician was unable to resolve the issue.A further appointment was made for 10 March. On this occasion it remained in the workshop until 13 March, but still the problem remained unresolved and a new part ordered.A further appointment was made for 25 March to fit the new part but a further problem was identified and the vehicle remains at the workshop to try and resolve this.The need to continually return the vehicle and its subsequent unavailability is unsatisfactory. If I had appreciated at the time of purchase that the vehicle had this fault I would not have proceeded with the purchase.Pleased could you explain how Looker’s are to satisfactorily resolve this situation for example through the provision of an alternative vehicle whilst repairs are carried out or its exchange (bearing in mind I notified Looker’s of the problem within 14 days of purchase) or full refund.Yours faithfullyRichard Davis

I made an enquiry online and received a call later the same day that was fine, but I was in a meeting as you would expect on a working day and I requested a call back the next day.The next day no call, so I called them and they said a sale person would call me back again no call back.At that point I decided that if they were not interested then I'll go elsewhere.Four days later I received a email about my inquiry with a name and details of who to contact.I called the number and was put through to the dealership where they couldn't find the person who sent me the email but found my inquiry.I then tried to book a visit to see the car with two days notice and I requested a email or call back to confirm the visit.I even emailed back the person who emailed me asking for confirmation for the visitAgain nothing so I decided not too waste my time going.Very poor service and if this is what it is like trying to arrange a visit, not a good advert if I buy a car and run into any trouble with the car.

I went in to buy some parts. The attitude of the parts guy was appalling. I gave my registration number and he said the car doesn’t exist, despite the fact it was looking at him through the window. Furtger said a part I wanted they didn’t do, instead of ‘Sorry sir, not in stock, would you like me to order that for you?’ Then proceeded to throw the parts in a cardboard box. I’ve never found the staff the friendliest/happiest bunch, but this guy was beyond the pale!

Dear Skoda UK Customer ServicesVehicle: SKODA ENYAQ | Registration: HN22ZWG | VIN: TMBKB7NY1NF053448I am writing to register a formal complaint regarding a recurring failure of the rear reversing camera on my SKODA ENYAQ, which has now been rendered inoperative on two separate occasions — on both occasions following software updates carried out at Skoda-authorised dealerships. I am making clear at the outset that I do not consider myself responsible for this situation and I will not be meeting any cost of resolution.BACKGROUNDI took delivery of my ENYAQ in July 2022 via Garland Motors (Aldershot). The vehicle was delivered with a rear reversing camera installed and in full working order. That camera was fitted pre-delivery, apparently by a third party — Mobile In Car (Paul Mundy) — on behalf of Garland Motors.FIRST FAILURE — July 2024In or around July 2024, I took the vehicle to Allams Skoda (Epsom) to address a separate issue with the puddle lights. Allams carried out a software update at the same time. Immediately following that update, the rear reversing camera ceased to function. Allams' Master Technician was unable to resolve the issue.After considerable back-and-forth with Garland Motors, Andrew Evans, Tim Arnold (Skoda Accredited Business Development Manager), and Paul Mundy at Mobile In Car, it emerged that the software update had 'uncoded' the aftermarket camera from the vehicle. A recode dongle had apparently been supplied by Mobile In Car at the time of installation and should have been in the glovebox — it was not.The matter was eventually resolved in July 2024 when I drove the vehicle to a SEAT dealership in Twickenham, where Paul Mundy's colleague recoded the camera. I was told a replacement dongle would be posted to me by Paul Mundy. It never arrived.SECOND FAILURE — March 2026The rear reversing camera has now failed again, in identical circumstances. I brought the vehicle to Skoda Guildford to investigate a warning light on the dashboard. Prior to running any diagnostic, Skoda Guildford installed a recall software update — a process that took several days. Upon collection, the rear reversing camera had again ceased to function.This is precisely the same pattern as before: a dealer-initiated software update, with no prior warning to me that it would interfere with the camera, resulting in the same fault.PAUL MUNDY'S POSITIONToday, Paul Mundy responded to my enquiry to confirm that he has ceased supplying coding dongles because Skoda workshops were refusing to use them following software updates — stating that a workshop must carry out two control unit unlocks using their own diagnostics before the dongle can be used, rendering it ineffective for end-users. He has quoted a call-out charge of £75 + VAT to recode the vehicle, noting that the vehicle is outside his warranty period.MY POSITIONI find this situation wholly unacceptable. The sequence of events is clear:1. I took delivery of a vehicle with a working rear reversing camera — installed on Garland Motors' behalf, at their direction, prior to delivery. It remains unclear to me why this was not installed at the factory itself.2. On two separate occasions, software updates carried out by Skoda-authorised dealerships have deactivated that camera without prior warning to me.3. I was never adequately informed at the point of delivery — or at the point of any subsequent update — that a software update would interfere with the camera or that I needed to take any particular steps to safeguard it.4. The coding infrastructure (the dongle) that was supposed to protect against this eventuality was never properly handed over to me at delivery.The failure is systemic: it lies between Garland Motors' pre-delivery installation arrangement with Mobile In Car, and Skoda's own software update protocols, which are apparently incompatible with third-party accessories fitted to vehicles sold through your own authorised network.That is not my problem to resolve — and it is certainly not my cost to bear.WHAT I REQUIREI require the following, and I expect a substantive response within 14 days:1. Immediate arrangement, at no cost to me, for my vehicle to be recoded by a Skoda-approved dealer or authorised technician, restoring full functionality of the rear reversing camera.2. A formal written explanation from Skoda UK as to why your authorised dealerships' software update procedures continue to deactivate third-party accessories fitted to vehicles sold through your network, and what steps you are taking to prevent recurrence.3. Confirmation of what permanent solution will be put in place so that any future software updates do not repeat this failure.I have retained all correspondence in connection with this matter, including emails with Garland Motors, Tim Arnold, Andrew Evans, and Paul Mundy, dating back to July 2022 - which is copied below.If this matter is not resolved promptly and at no cost to me, I will have no hesitation in escalating my complaint through the appropriate channels, including to the Motor Ombudsman.I look forward to your prompt response.Kind regardsS. Tariq MubarakM: 077 8070 7407

Kevin Hall was excellent in helping my wife and I look at options with Škoda

Below is the email I sent on 9th jan, this has not been dealt with or resolved in any way, I have been ignored.Hello Jason,Thank you for managing the car hand over today.I have got the car home, had a good look round with my husband and have come across some damage to the internal fabric on the passengers side rear door. See pictures attached.This is more than just a small mark. It is something I believe should have been mentioned/photographed before being sold. Or it should have been repaired by yourselves accordingly prior to sale.I do not understand why this was not picked up during the detailing/valet?This is very disappointing.I look forward to hearing from you ASAP.Kind regards,Stephanie Harris

Everything ran as scheduled. I only dropped one star because parking was awkward.