Dear SirThe purchase and the pick up of the Skoda Kamiq that I bought from you and the transfer documents was very professionally and friendly handled.I would recommend your organisation to any one who might ask my opinion.Yours faithfullyArthur Blackman

I got an auto reply but never replied to question. I have now brought a brand new Škoda from reading

---------- Forwarded message ---------From: Oskar StawczykDate: Wed, 8 Jul 2026 at 13:10Subject: Reservation refund - updateTo:Good afternoon,I placed a deposit with Lookers Skoda in Guildford on 15th June for £250 on a vehicle that I ultimately did not purchase.I requested a refund with the sales representative, but have not received anything as of yet. Please advise on current status and when I can expect the refund to be issued.Thanks,Oskar

In my opinion this is the worst example of customer service.I had my Skoda Superb serviced under a Skoda Service plan (VWFS). This involves a credit agreement so I can not stop paying without effectively defaulting.The first service was completed satisfactorily.A year later the second service was performed at 41823 miles .The low oil level light then came on at 42512 miles or slightly less. That is only 689 miles max since the service. I checked the level and it was only just visible.Well, that's not normal, is it?So I 'phone Lookers service and try to speak to a service agent. The service person kept insisting that I bring it in despite my protestations that it had no oil in it and Lookers in Peasmarsh is miles away. The conversation deteriorated rapidly as the advisor appeared to me to be deliberately obstructive or wilfully failed to understand. I was clearly not going to receive timely help from Lookers so I had a local garage fix it. I forwarded the bill to Lookers for reimbursement. The first email contact was on 24/4/2026Subsequent contacts8/5/26 They asked for further details – I supplied them by returnThis was followed by a 'phone call from them during which I was told they they would speak to the garage to clarify the problem and if appropriate they would of course refund me..19/5/26 a email from me to them seeking an update . no response7/6/26 – still no response so I complained again. I checked with the repairing garage and they confirmed that they had not had any communication from Lookers.11/6/26 – received acknowledgement by an automatic reply.29/6/26 – I checked again with the repairing garage and they confirmed that they had still not had any communication from Lookers.It is now over two months since I raised this matter and it is long past time for the courtesy of a reply (and a refund). I am not knocking Skoda as a brand, I actually have two, but n my opinion Lookers is abysmal and lets Skoda down badly.

In my opinion this is the worst example of customer service.I had my Skoda Superb serviced under a Skoda Service plan (VWFS). This involves a credit agreement so I can not stop paying without effectively defaulting.The first service was completed satisfactorily.A year later the second service was performed at 41823 miles .The low oil level light then came on at 42512 miles or slightly less. That is only 689 miles max since the service. I checked the level and it was only just visible.Well, that's not normal, is it?So I 'phone Lookers service and try to speak to a service agent. The service person kept insisting that I bring it in despite my protestations that it had no oil in it and Lookers in Peasmarsh is miles away. The conversation deteriorated rapidly as the advisor appeared to me to be deliberately obstructive or wilfully failed to understand. I was clearly not going to receive timely help from Lookers so I had a local garage fix it. I forwarded the bill to Lookers for reimbursement. The first email contact was on 24/4/2026Subsequent contacts8/5/26 They asked for further details – I supplied them by returnThis was followed by a 'phone call from them during which I was told they they would speak to the garage to clarify the problem and if appropriate they would of course refund me..19/5/26 a email from me to them seeking an update . no response7/6/26 – still no response so I complained again. I checked with the repairing garage and they confirmed that they had not had any communication from Lookers.11/6/26 – received acknowledgement by an automatic reply.29/6/26 – I checked again with the repairing garage and they confirmed that they had still not had any communication from Lookers.It is now over two months since I raised this matter and it is long past time for the courtesy of a reply (and a refund). I am not knocking Skoda as a brand, I actually have two, but n my opinion Lookers is abysmal and lets Skoda down badly.

Asked for a quote on a new car. No quote was given. I guess you are too busy and dont want the business.

I enquired during the evening and on the following day I received a phone call- so far so good.It was agreed that I would send a video of my part exchange, after an hour of sending I called and asked when could we expect a response and was told roughly 30-45min. They called me 4h later.We went over the quotes and I asked for it to be sent to my email that I was going to discuss it with my husband. Over a week has passed and nothing was sent.

Brilliant communication until the last day, the car is was considering purchasing was sold and nobody had the decency to contact me to inform me. Out of pocket for the train ticket I'd purchased.

Mixed reception, having to wait to be acknowledged and initially getting the impression it was too much effort. Once served it was okay . Later tried to contact by phone for service update and after 4 attempts gave up as no one answered my call.

Rob Beckles / Nath TubbMorning to you both.When I bought my car from you last year, I was under the impression that a service contract was included in the deal. I distally remember asking Rod about the service contract he replied, " don't worry I will sort it out for you" So I thought it was all arranged.So, you can imagine my surprise this morning when I booked my car in at my local Skoda service centre for an interior light issue & was told that did you know that you do not have service contract on your Skoda !! I have bought both new & used from dealership& there has always been a service contract including in the purchase.Please confirm if the above is correct & advise why I did not receive the service contract I was promised by Rob !!Car details Skoda Elroq SEL 60 / reg - LF75 DNOMr Mark Powell / 6 Maybrick close, Sandhurst, Berkshire, GU47 8JD..Telephone number- 07788 216523.Kindest RegardsMAk Powell