My husband and I had the privilege of meeting 2 of your members of staff this afternoon it was a delight.The staff in question Rob and Jason were most helpful and friendly and very efficient and professional.We came away with a new car and a very happy experience credit to them.If this is the standard set for Skoda then the bar is very high.RegardsSent from my iPad

Once i started dealing with Nathan Tubb, the service was excellent. A great offer was made,but unfortunately my local dealer offered a better take it or leave it deal so i didnt have time to come back to him.i will of course contact you again in future.

I sent this to Skoda Guildford on 21st November. I have had no response at all. With regard to the heated screen my husband saw that the fuse was a problem and has replaced it at a cost of £12!For the attention of the service managerI had a winter health check on my vehicle this morning.I have a number of points:• I checked in on line yesterday. The person dealing with me on arrival (Shaun Atkins) was very slow. I realise that he is new, but maybe there should have been more supervision.• The video of the health check is a nice touch, but the technician needs to slow his speech down!• The car was ready on time, but I was asked if I wanted it cleaned. I was told that it would take 20 minutes, so agreed gratefully.• The clean took 45 minutes – I had to chase Shaun, as no one kept me informed. The on-line update said the car was ready, but when I enquired it was not ready.• I asked if the heated windscreen could be checked. I had to ask again at the end and Shaun told me the equipment was out of order and I would have to book my car in. The diagnosis would cost a large amount (I cannot recall exactly).• When the car was finally ready I was just told it was outside. In the past someone has said where it was parked or come out with me. It was parked very close to a van and I had difficulty opening the door wide enough.Very happy with car and the clean, but less so about the customer service!Fiona KergoatI have had nothing but problems with Skoda Guildford, from electrical faults with my original Citigo, errors in th finance documents of the current car and countless other issues. I love mt Kamiq, but when it is time for a change I will be looking at another make. Your poor service really lets you down.

Ish (the sales person) was courteous, polite and very helpful. It was a positive experience dealing with Lookers at Guildford.

Cust paid £250 deposit, the cust decided not to go ahead with the purchase. The deposit was paid 17.11

before i fill this in, Ive a couple of outstanding items which Ismail is dealing with for meCheersAndy

Sold the car I had a £99 reservation to someone else. They put it down to system error. Not happy about the rubbish system in this garage.

I don't do Google or Trust Pilot.Very pleased with all the work done and the helpful and kind staff.Thank you.Jeanetta TaylorHY59 ZCT

Very good

Unresponsive and poor customer service, sales person I was dealing with never seemed to be available leaving me waiting for answers and didn’t respond when he said he would. I still haven’t had my deposit refunded.