Hi Rob / Nathan.When I bought my car from you last year, I was under the impression that a service contract was included in the deal. I distally remember asking Rod about the service contract he replied, " don't worry I will sort it out for you" So I thought it was all arranged.So, you can imagine my surprise this morning when I booked my car in at my local Skoda service centre for an interior light issue & was told that did you know that you do not have service contract on your Skoda !! I have bought both new & used Skoda’s from dealerships& there has always been a service contract including in the purchase.Please confirm if the above is correct & advise why I did not receive the service contract I was promised by Rob !!Car details Skoda Elroq SEL 60 / reg - LF75 DNOMr Mark Powell / 6 Maybrick close, Sandhurst, Berkshire, GU47 8JD..Telephone number- 07788 216523.Kindest RegardsMark Powell

I purchased a car on 23rd May and just after two weeks of owning it, I used the windscreen wipers for the first time. They are faulty, drag across the windscreen and make an awful noise. I reported this to the salesman immediately and asked if this could be fixed under warranty. I have not had any response to my email nor to the numerous calls I have made. I never tested the windscreen wipers on the test drive (nor soon after purchasing the car) as the temperature was so hot and I never thought there would be an issue with them.The service log I have received is a piece of paper with two service dates on, written in the same writing but different stamps, this looks forged and doesn't look like the original document.The car seems very sluggish, in particular going up hills and the whether it's the exhaust or something else, it is quite noisy and not what I expect from a new used car purchased from a skoda dealer.An even bigger issue is that I have not received the log book yet and was not given the small slip of paper either and have no proof of ownership other than my invoice. I would have thought that by now I would have received my log book. Can this be rectified within the week?

I purchased a car on 20th May from Lookers Guildford - a catch was broken on the glove box at time of purchase & the sales person, Jacob Tickner, assured me he would promptly be in touch to have it fixed the following week. He had also assured me that the FSH would be forwarded to me on email, and that I would be provided with a date to have a tow bar fitted and complimentary vehicle provided while the tow bar fitting took place. On 21st I followed up with an email re the above. I received no reply. On 12th June I emailed again to chase, and also to flag that a tyre pressure warning light had come on shortly after purchase - this had also happened when I test drove the car. Again, now 4 days later, and still no reply, no FSH provided, no date for fixing the glove box catch or fitting a tow bar and no response re the tyre pressure. Quick on the email before the money is handed over, total silence afterwards. Failed to honour what was promised on purchase.

Knowledgeable staff, obliging and welcoming

Jacob at the Guildford dealership is very helpful.

Staff were incredibly helpful, not at all pushy, poles apart from other dealerships I have visited.

We were served by Dan personally and he was awesome. Very polite, knowledgable and professional and just a lovely guy.

As a Skoda dealer when a customer tries to order a reward from the green room of the Skoda app I would expect you to be able to process this order without any problems. Even after coming into your dealership to try and get help, after more than 10 days later I'm still awaiting someone to sort this out

It was a short interaction.Guildford Skoda seemed not to be able to offer a car on the same basis as some other dealers (a scheme called "total xxx"? which meant that you were seriously uncompetitive compared to Skoda Reading and Skoda New Southgate (I bought a Scala from Skoda New Southgate...).Since Guildford was so uncompetitive I did not pursue with you.

WE HAVE BEEN TREATED VERY WELL BY BOTH RICHARD PROSSER AND KEVIN HALL...THE ARE VERY HELPFUL GUYS.