I was interested in finding out more about the Skoda range as undecided whether to get a PHEV, how much load space i needed, and whether to change from my Toyota.Thank you to Kevin Hall for helping me to choose. I decided on the Kodiaq PHEV and am loving it!

No lasting impression. Decidedly average. Had to push for answers.

Initial follow up email and answer machine message good from Nicola Penrose. Following day another email and message from Kevin Hall. Repeating the same from Nicola. I replied via email to both Nicola and Kevin with details on the vehicle I was interested in, budget and details of my part ex. I had no response.I called Kevin a couple of days later to chase up, Kevin no knowledge of my email. Went through all the details again with Kevin, he stated he would call me back in a couple of days with quotes etc. I’m still waiting 3 weeks later.

I purchased a service plan for my Superb in the belief that they should know what the are doing. The first service went OK but only 682 miles after the second the oil level warning came on. Checked dipstick and practically no oil. Shining a torch on the tray revealed a large pool of oil. Was it a coincidence that it was directly in line with the oil filter?I phoned the service department to discuss and got a very unhelpful adviser, and in my opinion obstructive one. She suggested I should bring it in for them to investigate. I pointed out that it had no oil and I was 40 miles away. Even if I filled it up to the correct level there is no guarantee that I would get there. Also where would I get the oil from living in rural Sussex.Unfortunately she was so unhelpful that I swore which I regret.The leak is obviously connected to the servicing.The facts speak for themselves.I look forward to your comments and suggestions.I currently have an appointment with a local garage and will be sending you the bill if I don't Hear from you soon.David Standring

Helpful sales rep. Good test drive experience

Kevin ws very attentive to my spec.

cust purchased vehicle in 2025 and purchased the minor damage also, the vehicle has had a repair which they have now damaged the wheel, they thought aa reputable company wouldd carry out the repairs but it seem not. The cust all so bought a service plan which they feel has been miss sold as when they took the car in for service ending up paying £200 and odd pounds when the customer questioned this they were told it was for brake fluid and other things. If the brake fluid wasnt carried out it wold affect the guarantee. Brake fluid carried out and when drove away the brakes didnt work, the glove compartment want working, they would replace this and when it went in for the brakes they would fit it FOC. The wrong box was ordered. Tuesday the brakes were fitted. Will have to go back annd the cust is noot happy as they do live a distance from the dealerhsip and tey thought the box would be there the following day no communication since. would have washed it but the sprinkler is broken.

I have completed your survey form negatively and requested contact - nothing.I have completed a TrustPilot survey negatively - auto reply advising I raise a complaint, which I did, see Ticket 86875030 on 15th March - still not heard anything.Now I'm completing this again!

I haven't spoken to anyone yet after multiple returned calls and emaisk

Frankly I do not even know where to start.I feel that I have been let down and treated rather badly by the Skoda's customer services and aghast at the nonchalant manner that I have been treated even when Lookers knew that I had a broken leg and only one car available for the family.For four occasion, I had to drop off the car at Lookers Guildford and leave it there for at least 2 days at a time with the same issue regarding the rear window not demisting. However on 3 occasions, I had to retrieve the car after 2 or 3 days because I urgently needed to drive to the hospital. Despite the time at the garage, there was no positive remedial outcome, and on one occasion, I was even accused of having damaged the lines on the newly installed rear window glass, which still did not demist, only to find out that it was actually a manufacturing design. This was very distressing. No courtesy car was offered even when I asked - I had to walk (with a broken leg and crutches) for at least an hour from my home to Guildford Station at 05:00am in order to get the train to London for work - someone asked why I didn't get a taxi - @£25 or more every morning?On one occasion, the car was returned with all the removed rear window glass left in the boot of the car, and they engineers did not even notices.And now the front right headlamp gets substantial condensation after the rain. I know this is not a good sign as this will eventually cause the light to fail, and cost quite a lot of money. I am not happy with this car at all as there seems to be one problem after another even though I thought that the car was relatively new with only 238miles when I bought it in September 2025, 8 months ago.I look forward to your response.Thanks, Rennee