Was kept informed when car would be ready as you should.Car was well presented when collected.
Verified User
•
Oct 6, 2023
5.0/5
5.0/5
Many thanks for fixing my Skoda enyaq under warranty. You had a hire car to me in half an hour of the mobile guy being unable to fix my car so I was not off the road. The car was collected within 2 hours and diagnosed and parts ordered. Fixed within 4 days so I can not thank you enough. Excellent service.
Verified User
•
Oct 6, 2023
5.0/5
5.0/5
Easy and convenient to use.Noff & Jacob were very helpful and kept me informed of the various stages my vehicle was at.
Verified User
•
Oct 5, 2023
4.0/5
4.0/5
Easy to use and problem free.The reception staff were excellent and the work was carried out satisfactorily as far as I can tell. The only small quibble that I have was that I had to get my car to Skoda Guildford by 9.00am which I did with a bit of time to spare despite having to drive from Camberley to Guildford in the morning rush hour. I had to wait for a while for my wife to turn up in her car to take me home but was then surprised as I left the garage to see my car parked outside the workshop with no work taking place. If there was no hurry to get the work started why did I have to travel through the rush hour to get the car to the garage by 9.00am. Otherwise all went well and the car was ready for me at 4.00pm as i was told it would be.
Verified User
•
Sep 30, 2023
5.0/5
5.0/5
Easy to useFriendly people, efficient service
Verified User
•
Sep 26, 2023
5.0/5
5.0/5
Everything was very efficient. The garage kept me well informed about the work needed on the car, and how long that would take.
Verified User
•
May 5, 2023
5.0/5
5.0/5
It was useful having my service done at the same time and day with my MOT.
Verified User
•
Apr 27, 2023
4.0/5
4.0/5
The work took significantly longer then planned and this was inconvenient but I was kept informed of progress.
Verified User
•
Apr 23, 2023
5.0/5
5.0/5
Don't forget to wash the car when you offer to do so.
Verified User
•
Apr 13, 2023
5.0/5
5.0/5
It has been very difficult getting a simple refund of my initial deposit. I'm not sure why this couldn't have been done at the dealership? Instead I'm having to wait for someone remotely to call at an undetermined time to arrange repayment of circa £140. 3 weeks in and this still has not happened. Very frustrating.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
Was kept informed when car would be ready as you should.Car was well presented when collected.
Verified User
•
Oct 6, 2023
5.0/5
5.0/5
Many thanks for fixing my Skoda enyaq under warranty. You had a hire car to me in half an hour of the mobile guy being unable to fix my car so I was not off the road. The car was collected within 2 hours and diagnosed and parts ordered. Fixed within 4 days so I can not thank you enough. Excellent service.
Verified User
•
Oct 6, 2023
5.0/5
5.0/5
Easy and convenient to use.Noff & Jacob were very helpful and kept me informed of the various stages my vehicle was at.
Verified User
•
Oct 5, 2023
4.0/5
4.0/5
Easy to use and problem free.The reception staff were excellent and the work was carried out satisfactorily as far as I can tell. The only small quibble that I have was that I had to get my car to Skoda Guildford by 9.00am which I did with a bit of time to spare despite having to drive from Camberley to Guildford in the morning rush hour. I had to wait for a while for my wife to turn up in her car to take me home but was then surprised as I left the garage to see my car parked outside the workshop with no work taking place. If there was no hurry to get the work started why did I have to travel through the rush hour to get the car to the garage by 9.00am. Otherwise all went well and the car was ready for me at 4.00pm as i was told it would be.
Verified User
•
Sep 30, 2023
5.0/5
5.0/5
Easy to useFriendly people, efficient service
Verified User
•
Sep 26, 2023
5.0/5
5.0/5
Everything was very efficient. The garage kept me well informed about the work needed on the car, and how long that would take.
Verified User
•
May 5, 2023
5.0/5
5.0/5
It was useful having my service done at the same time and day with my MOT.
Verified User
•
Apr 27, 2023
4.0/5
4.0/5
The work took significantly longer then planned and this was inconvenient but I was kept informed of progress.
Verified User
•
Apr 23, 2023
5.0/5
5.0/5
Don't forget to wash the car when you offer to do so.
Verified User
•
Apr 13, 2023
5.0/5
5.0/5
It has been very difficult getting a simple refund of my initial deposit. I'm not sure why this couldn't have been done at the dealership? Instead I'm having to wait for someone remotely to call at an undetermined time to arrange repayment of circa £140. 3 weeks in and this still has not happened. Very frustrating.