Hello,I purchased a Skoda Karoq with the below licence plate from looks Skoda Guildford retailer EK72 YTJ. Please can I receive an accurate contract with the correct monthly payments.Kind regards

Didn’t get a reply.

Paul Williams solved the problem with my sunroof very efficiently and with great persistence and godd humour

Dear Sir/Madam,I am writing to formally raise a concern regarding the cancellation and refund of the warranty for the vehicle I recently purchased from you (Registration: KS24NSF).I contacted the warranty provider on 03330 091771, as indicated in the documentation, to cancel the policy. They confirmed that the warranty has been cancelled on their system. However, as the policy had not yet commenced, I was advised that the refund must be processed directly by Lookers Guildford.Following this, I contacted your dealership and spoke with a member of staff. Unfortunately, they were unable to assist due to a lack of clarity around the process and advised that a manager would contact me. To date, I have not received any follow-up communication.I am concerned that what should be a straightforward refund process has required multiple calls and referrals without resolution. I would appreciate your assistance in resolving this matter promptly and arranging for the refund to be processed without further delay.Please could someone contact me at your earliest convenience to confirm the next steps.Thank you for your attention to this matter.Kind Regards

Absolute rubbish ....I left my details about a car you had on sale and got NO REPLY.....email or phone....so Ibought from Skoda at Horsham as your company gave me no confidence what so ever....HOW CAN YOU BE AN APPROVED SKODA DEALER ??? IT BEGGARS BELIEF !!!!

I took a Skoda out for a test drive which was good. However, I left the details of the car I wanted to trade in while I was out on the test drive and still had to wait over 20 minutes to get a price for the trade in for my car. When I said I had to go, he then proceeded to give me an instant price that was incredibly low. Felt like he wasted my time.

purchased last november the cust was gig to be towing a caravan. They would be towing a caravan.The lock down in the car dosnt allow the vehicle to tow. The cust has now tried to reject the vehicle as they were not informed of this at the time after making it very clear this was there intention. Cust has returned to the dealership and also sent a letter in connection with this and noting has been considered.

Because nobody responded to my enquiry in time

The Salesman in question tried at first to put me through to another dept, before realizing I wanted sales. He then said he would come back to me with the previous history of the vehicle but said 2 or 3 other people were coming in to see the vehicle at the next weekend. Needless to say he never returned with any information and what was worse still was when I rang the next day to ask for this information he simply put the phone down on me. I rang again and he did the same. I asked someone else to ask him to ring me and explain why his attitude and no answer was given and obviously no phone call was received. The poorest service I have received in over 47 years of driving.

Sales staff accommodated 2 test drives which was appreciated. When I decided to go with a different car from another dealer it took much chasing to get the refund for my reservation fee. The process should be more automated for reservation refunds. Stellantis confirmed a refund within 2 days.