I purchased a Skoda Karoq, car registration SJ72THG, on 11 April 2026. At the time the sales person advised that they would complete all the necessary paperwork to transfer the car to me. I was advised that the V5C, in my name, would take 7-10 days to be sent to me. it has now been 4 weeks since the purchase. I have now been advised by the DVLA that they have not received the current V5C.The whole experience has been poor. The price calculated for the purchase was in correct. When it was revised it was still incorrect & I was overcharged. The car was not ready at the appointed time because the car tax had not been arranged. Now we find that the V5C was not dealt with correctly despite being assured that it was all being dealt with by yourselves.I expect a written response. Not a phone call.

I came in to buy a Skoda kodiaq from Kevin. I was very interested in a particular car and asked to test drive it after the bank holiday weekend. He said I would need to put a deposit down to secure it and I asked him to call me to take payment. He never did and when I arrived to test drive the car first thing Wednesday morning, it had gone… He could have called me to let me know to save a wasted journey.

Good eveningI purchased a Skoda Karoq, car registration SJ72THG, on 11 April 2026. At the time the sales person advised that they would complete all the necessary paperwork to transfer the car to me. I was advised that the V5C, in my name, would take 7-10 days to be sent to me. it has now been nearly 4 weeks since the purchase but I am still waiting for the V5C.This is inconvenient as I am unable to register the car on my Dartford Crossing account because the previous owner has not removed the car from their account & I need to prove ownership to register it. I regularly use the Dartford Crossing.Please would you ensure the paperwork was completed corrected & sent so I can receive the paperwork I require directly.Kind regardsRosie Shipman.

I was interested in finding out more about the Skoda range as undecided whether to get a PHEV, how much load space i needed, and whether to change from my Toyota.Thank you to Kevin Hall for helping me to choose. I decided on the Kodiaq PHEV and am loving it!

No lasting impression. Decidedly average. Had to push for answers.

Initial follow up email and answer machine message good from Nicola Penrose. Following day another email and message from Kevin Hall. Repeating the same from Nicola. I replied via email to both Nicola and Kevin with details on the vehicle I was interested in, budget and details of my part ex. I had no response.I called Kevin a couple of days later to chase up, Kevin no knowledge of my email. Went through all the details again with Kevin, he stated he would call me back in a couple of days with quotes etc. I’m still waiting 3 weeks later.

I purchased a service plan for my Superb in the belief that they should know what the are doing. The first service went OK but only 682 miles after the second the oil level warning came on. Checked dipstick and practically no oil. Shining a torch on the tray revealed a large pool of oil. Was it a coincidence that it was directly in line with the oil filter?I phoned the service department to discuss and got a very unhelpful adviser, and in my opinion obstructive one. She suggested I should bring it in for them to investigate. I pointed out that it had no oil and I was 40 miles away. Even if I filled it up to the correct level there is no guarantee that I would get there. Also where would I get the oil from living in rural Sussex.Unfortunately she was so unhelpful that I swore which I regret.The leak is obviously connected to the servicing.The facts speak for themselves.I look forward to your comments and suggestions.I currently have an appointment with a local garage and will be sending you the bill if I don't Hear from you soon.David Standring

Helpful sales rep. Good test drive experience

Kevin ws very attentive to my spec.

cust purchased vehicle in 2025 and purchased the minor damage also, the vehicle has had a repair which they have now damaged the wheel, they thought aa reputable company wouldd carry out the repairs but it seem not. The cust all so bought a service plan which they feel has been miss sold as when they took the car in for service ending up paying £200 and odd pounds when the customer questioned this they were told it was for brake fluid and other things. If the brake fluid wasnt carried out it wold affect the guarantee. Brake fluid carried out and when drove away the brakes didnt work, the glove compartment want working, they would replace this and when it went in for the brakes they would fit it FOC. The wrong box was ordered. Tuesday the brakes were fitted. Will have to go back annd the cust is noot happy as they do live a distance from the dealerhsip and tey thought the box would be there the following day no communication since. would have washed it but the sprinkler is broken.