Will use them again

The initial service was excellent, but now I have placed my order for a new vehicle (Enyaq) and I am in the queue for production, I am a little disappointed in the lack of regular communication from the sales team. If I don’t chase for an update then I rarely hear from the team, and I would prefer to at least get a regular update even if it’s only “there is no news”.

Michael was very good, we like the entire experience.

I originally booked a loan car as I don’t live close to the dealership, I was later told the loan car was not available which did cause me a problem. I was assured by Sam that in future a loan car would be available if I book it in good time.

Impeccable customer service by Jamie Addison. Kept me informed from all the time with new updates.

very good staff and customer service

It would have been useful to receive a call to say my car was ready - or would be ready by a certain time - more than ten minutes before the garage closed so that I had time to pick up my car the same day!

Just to say staff were very understanding especially Paul my pick up driver.¡

Absolutely excellent in every way

We had to reschedule the appointment as the driver who was to collect my vehicle was out with COVID but this was fine. I’m booked on a two year service plan as we have decided to keep the vehicle at the end of the lease period