Ishmail was nice and helpful. His manager though was just rude and obviously didn't care about anything but his commission. Bought a similar car from Marshalls instead two hours after leaving Lookers

I never actually got an answer to my enquiry. I also received 2 initial responses from different people asking the same info.

Very helpful and thorough

Hello,I am waiting for the return of a £250.I enquired about YR72 XNF on Sunday 25th of Jan. I was advised there had been 4 enquires that day and could put a deposit down to reserve it by man on phone.Quickly Jacob called back, booked an appointment for Tuesday 10.15 and sent me link to pay, which I did.He also promised to email details etc which he never did.I found another Skoda on Monday and therefore phoned early Tuesday 27th am to release car. I couldn't speak to Jacob, ( he was busy and didn't phone back ) but clearly the message was received as Wednesday AM car was back on sale.Wednesday I tried to contact him and spoke to Nathan instead who was pleasant and appeared helpful.As I still didn't have a repayment of confirmation of when I called again on Thursday Nathan was busy but Jacob called back and assured me it had been processed on Tuesday and told me it would take 5 to 10 days. I asked for an email confirmation which he sent.Anyhow, I am still waiting for my £250 refund which is past the 10days.PLEASE can you get this sorted out immediately,Thanks, Gillian Underwood

Hi there,Please could you kindly let the staff know that we bought a Skoda at the weekend.Thank you very much for all your help.Best wishes,Victoria Earl

Customer Comments:Still at the dealership at present as fitting a web cam and they damaged the roof lining. Taken out the minor damage contract,Platinum plus and again no details what the difference is. GuardX taken out and has been given a password but it dosnt work.

Good morningI hope this mail finds you wellOn December 29th we visited Skoda Guildford and saw a car that we likedI paid a £250 holding deposit but we ultimately decided that we would not take the car. I am yet to have my deposit returned and have emailed the sales rep in the past few weeks with no response to any mails.Please can the deposit be returned, before I paid the deposit I clear asked if it is refundable which I was assured it is.Please action this request as it has been more than a monthKind regardsJamesJames Wilmot MRICS| Development Managerjames.wilmot@forgedevelopment.co.uk+44 (0) 208 103 8420+44 (0) 7902 306 740www.forgedevelopment.co.uk

Hi Ish,Haven’t received any umbrella yet. It has been more than 45 days now.Please suggest next steps. What is the point of buying an approved car if the post purchase service is zero?RegardsPratik LohiaOn Fri, 9 Jan 2026 at 04:38, Pratik Lohiawrote:Hi ish,Request you revert on the below pleaseRegardsPratik LohiaOn Mon, 5 Jan 2026 at 16:33, Pratik Lohiawrote:Hi Ish,Just checking if you have received the umbrella, also I have noticed that reverse lights are not working.Is it possible to visit nearest Škoda and get the same repaired?RegardsPratik LohiaOn Wed, 17 Dec 2025 at 10:38, Pratik Lohiawrote:Thanks Ish,Looking forward for the same.Please send the same to below addressPratik LohiaFlat 12, 14 Rectory roadBeckenhamBR3 1HWRegardsPratik LohiaOn Wed, 17 Dec 2025 at 10:32, Ismail Shahwrote:Hi Pratik,Apologise for the delay I have just got back todayI have ordered the umbrella and will send the out to you once it arrivesMany thanksIsmailIsmail ShahSales ExecutiveLookers Skoda GuildfordThe Astolat Business Park, Astolat Way | Peasmarsh | GU3 1NET: 01483 462 500lookers.co.uk/skoda________________________________________From: Pratik LohiaSent: 16 December 2025 1:05 PMTo: SKODA Customer Services; Ismail ShahSubject: Re: 06517446Umbrella missing inquiryExternal Sender: Confirm legitimacy before acting.Thanks team. I am trying to work with Ish on the same issue.On Tue, 16 Dec 2025 at 13:01, SKODA Customer Serviceswrote:Re: Škoda Superb Hatch SE- GD74 AYCDear PratikThank you for your email.We understand your concern regarding the missing umbrella and apologise for the inconvenience caused. As this relates to an item provided at the point of sale, we kindly request that you contact your selling retailer directly for assistance in arranging delivery.If you need their contact details or support in reaching out, please let us know, and we will be happy to provide them.Regarding the service record, we have sent it to you directly.I hope the information provided is of great help. If you need any further assistance, please do not hesitate to contact us using the details below.Following a case closure , you may receive a Customer Satisfaction Survey via email. This is solely a reflection on the service that I have provided and not on the Retailer or any decisions made. I would be grateful if you had the time to complete this, as it will help me provide the best customer experience possible.Kind regardsAnelisa MhlauliCustomer Relations AdvisorT: 03330 037 504E: customerservices@skoda.co.ukŠkoda UKYeomans DriveBlakelandsMilton KeynesMK14 5ANwww.skoda.co.uk

Initial phone contact nobody available, so message left. Phoned again and spoke to Rob Beccles. Gave details of the enquiry and never heard back! Received a call from Ismail, following up from the message left several days prior. Ismail was very helpful and prompt. Deposit paid to hold car, but decided to proceed with a more local dealer who had an ex demo rather than an ex 24/7 car. Took forever to have my deposit refunded. Comms and responsiveness rating reflects experience with Rob Beccles and inability to refund my deposit. As previously mentioned Ismail was helpful.

waiting for a video of the car