I purchased a used Skoda Enyaq LF73SXH on 12th/13th February from the Guildford Branch and the salesman, Jacob Tickner, pointed out to me 3 small bodywork areas that needed repair and he promised me that he would arrange for these repairs to be carried out.It has now been 4 weeks since I purchased the car and despite several calls to the sales department of the dealership, with promises given that I would receive a call back, I have heard nothing.I think this is very poor after sales management and want to register this as a complaint.

cust looking to purchase a vehicle but the trade in price is 7,000 less than any where else. The dealership said there is nothing they can do to help with the trade in price. The cust uses Lookers all the time and is not happy Nathan Tubb

Dear Service Manager and Customer Service Team,I am writing to formally complain regarding the cancellation of my MOT appointment scheduled for 12th March 2026 at Skoda Guildford.My vehicle is covered by a Skoda Service Plan (Agreement No: 441068815772) which specifically includes two MOTs. I was contacted by the dealership on 10th March to cancel my appointment because of a broken ramp.While I understand equipment failure is beyond your immediate control, I was informed of this cancellation less than 24 hours before my MOT was due to expire on 11th March. Despite the urgency, no alternative arrangements—such as sub-contracting the MOT to a nearby station or providing a courtesy car—were offered to ensure my vehicle remained road-legal when I spoke on the phone. the employee was quite rude when I asked if this would happen.As I am legally required to have a valid MOT to drive, I was forced to book an emergency appointment with an independent garage at a cost of £54.85Under the Consumer Rights Act 2015, services must be provided with reasonable care and skill and within a reasonable time. By failing to honour the booking and leaving me with no legal way to drive my vehicle, the service provided has fallen short of these standards.At the very least, I am requesting a full reimbursement of the £54.85 I paid to the KwikFit Guildford garage, as this was a service I have already paid for via my Skoda Service Plan.I have attached a copy of the receipt from for your records. I look forward to receiving confirmation of this refund within 14 days.Yours sincerely,Jonny Lowe

cust looked on line 3 week ago for a car online, sales man arranged an appointment, located another car which was more suitable. Would have to come from Stockport. Pay £250 deposit took out another car but not the same vehicle. State of the car was disgusting decided against it as it didnt have enough power. Arrange the deposit to be returned. Have emailed on a few occasions, and very laxity daisy about returning calls. yesterday sales person was going to the accounts department to get it sorted. no phone call back again the cuts had to chase

I booked my car in for the first time for an MOT and service in Jan 2026. On arrival I was met by Zara in the showroom, who was lovely, very polite and professional and she pointed me in the right direction. I then spoke with Martin, in the garage who did my MOT and service. He was very good, kind, courteous and very informative…he clearly knows his stuff!! I was given a complimentary valet also which was great as my car really needed it! And lastly, many Thanks to Shaun and who escorted me through to the customer waiting area and made me a lovely cup of tea! All in all wonderful service and friendliness! Well done to everyone at Peasmarsh. See you next time for sure! ⭐️⭐️⭐️⭐️⭐️

Please note that the Guildford MOT facility is not working. It will not be working until May at the earliest. If a customer has a service plan, they can get their MOT done without additional cost at an Audi, VW or SEAT service centre. There is a VW centre in Walton (not too far away).The above is all information that I was able to obtain after 4 phone calls to the booking team (who knew none of the above), Skoda Guildford (who told me about the May timeline), the VW financial services team, and again the booking team for Lookers Walton on Thames.It shouldn’t have taken me to call four different people to find this out. And your booking team would do better than to just say “try Halfords or Kwikfit” or to be annoyed at being expected to know any of this. Hopefully you can share the above to save your next customer hassle.

Quick to take returnable reservation fee. We were shown the car and offered a test drive. The car interior was not in a suitable condition. Still awaiting my returned fee of £250 after two weeks. No response to emails or returned phone calls. The worst dealership I have experienced.

Very helpful. Had booked an appointment and test drive but no record of it. Waited to see someone. That person was very helpful.

Advisor was great, very knowledgeable and helpful

Customer service is absolutely shocking