Good afternoon,I still haven’t heard from you about the accessory that makes the Enyaq floor space useable as a flat loading platform when the seats are folded. Have you been able to find one you can demonstrate to me? I didn’t realise that this was such rare item!Thank you.Kevin Burr

Dear LookersI will complete the survey when I have received the £250 reservation fee refund that I am owed. Please can this be done asap.Kind regards

When I arrived to test car you had sold it 3 hrs before, salesman didn’t seem to care either. I would have thought a call prior to me arriving would have been the minimum requirement from you guys. I finally found another Skoda from another dealer. Hopefully your up your customer service in future.

I have been waiting for a month to have any form of communication back around my payment plan. I was advised a month ago that my payment would include service charge as I get 2 years for free and I haven't received a single piece of communication confirming this. This is an absolute joke that no one can email me a single piece of information or have the nerve to call me back.

Hello,I purchased a Skoda Karoq with the below licence plate from looks Skoda Guildford retailer EK72 YTJ. Please can I receive an accurate contract with the correct monthly payments.Kind regards

Didn’t get a reply.

Paul Williams solved the problem with my sunroof very efficiently and with great persistence and godd humour

Dear Sir/Madam,I am writing to formally raise a concern regarding the cancellation and refund of the warranty for the vehicle I recently purchased from you (Registration: KS24NSF).I contacted the warranty provider on 03330 091771, as indicated in the documentation, to cancel the policy. They confirmed that the warranty has been cancelled on their system. However, as the policy had not yet commenced, I was advised that the refund must be processed directly by Lookers Guildford.Following this, I contacted your dealership and spoke with a member of staff. Unfortunately, they were unable to assist due to a lack of clarity around the process and advised that a manager would contact me. To date, I have not received any follow-up communication.I am concerned that what should be a straightforward refund process has required multiple calls and referrals without resolution. I would appreciate your assistance in resolving this matter promptly and arranging for the refund to be processed without further delay.Please could someone contact me at your earliest convenience to confirm the next steps.Thank you for your attention to this matter.Kind Regards

Absolute rubbish ....I left my details about a car you had on sale and got NO REPLY.....email or phone....so Ibought from Skoda at Horsham as your company gave me no confidence what so ever....HOW CAN YOU BE AN APPROVED SKODA DEALER ??? IT BEGGARS BELIEF !!!!

I took a Skoda out for a test drive which was good. However, I left the details of the car I wanted to trade in while I was out on the test drive and still had to wait over 20 minutes to get a price for the trade in for my car. When I said I had to go, he then proceeded to give me an instant price that was incredibly low. Felt like he wasted my time.