Cust paid £250 deposit, the cust decided not to go ahead with the purchase. The deposit was paid 17.11

before i fill this in, Ive a couple of outstanding items which Ismail is dealing with for meCheersAndy

Sold the car I had a £99 reservation to someone else. They put it down to system error. Not happy about the rubbish system in this garage.

I don't do Google or Trust Pilot.Very pleased with all the work done and the helpful and kind staff.Thank you.Jeanetta TaylorHY59 ZCT

Very good

Unresponsive and poor customer service, sales person I was dealing with never seemed to be available leaving me waiting for answers and didn’t respond when he said he would. I still haven’t had my deposit refunded.

We purchased a Skoda Kodiaq on Friday 24 October. We decided what we wanted ahead of time, and after a test drive and viewing decided to purchase on the same day. In addition, we purchased an extended warranty and minor damage insurance. We sold our previous car part exchange on the day and did the exchange online with us getting confirmation of the sale within minutes. As the sale was completed shortly before the sales office was closing, we presented with a receipt and were assured that we would get the necessary documents soon afterwards. After visiting the post office to arrange tax and calling our insurers to arrange insurance we drove off.2 weeks later, despite a number of calls to the sales person (Jacob) we are yet to receive anything. Had the sale been registered with DVLA on line, we would have received e-mail notification instantaneously. As we have not received anything I can only conclude that the sale has not been registered and that we are still not formally owners of the car. I had to call one of Jacob's colleagues (Jason) to obtain documentation covering the minor damage insurance but nothing to confirm that we have an extended warranty.Clearly this is a highly unsatisfactory situation that Jacob appears to be in no hurry to resolve given that he has not responded to phone messages or emails. Please can you assist in resolving this.

Thank you for your reply. It was Lookers Skoda in Peasmarsh, Guildford.My registration number is W16 VRS. Please ensure that John Dunne does not make contact with me, as I do not wish to have anything to do with him, thank you.Good morning,I have taken a few days before contacting you, as I am so angry and upset at the way one of the Service Advisors treated me when I brought my Skoda in for a service last weekend.My husband and I brought MY car in for service, and John Dunne greeted my husband and ignored my presence. I assumed he was just busy and a bit rude, so let it go. He then proceeded to continue jovial chatting with my husband (my husband was trying to include me in the conversation), yet John ignored me again. I went to sit down at a table away from him, as I was beginning to feel rather upset and didn't want him to see me like that. My husband joined me and could see that I was upset. When my car was finished, my husband and I walked up to John to collect the keys. He ignored me again and said to my husband "follow me sir", like I wasn't even there. Please remember that I am the customer, it is my car, not my husband's! When John walked us to my car, he unlocked it, took the protective wrapping off of the steering wheel and said to my husband "we don't normally bother with this, it's just because you know Greg!" Massively unprofessional of him to say that to a customer! He then handed my keys to my husband, shook his hand, said "nice to see you sir, drive safely" and walked off, without speaking to me.I am not invisible. I was the customer. I was stood WITH my husband. Yet that rude cretin of a man felt it was acceptable to ignore me and only speak to my husband. I was so upset and angry, that feeling stayed with me and totally ruined my day. Obviously I won't be returning to you, as I've never been treated so despicably before, but that man needs to be made aware that he should treat ALL customers equally and not to ignore someone. I literally cannot believe the audacity of him!I was advised to let you know via this email address, so now that I've calmed down, I've done just that.The Technician who serviced my car was very polite and I have no complaints about him at all.Regards,H Wilson.

Hallo Jacob,I think that I should have bumpf on the manufactures guarantees regarding myrecent purchase? Car going very well.Best wishes,Owen________________________________________

Waited over an hour to be spoken to by anyone. Given a key to look around a car, and was told by the salesman that he’d be back in 20 minutes. 40 minutes later and he still hadn’t returned, so dropped the key back in and went home. Sent an email which I received no reply to. I really don’t understand how these guys sell anything at all!