Good morningI hope this mail finds you wellOn December 29th we visited Skoda Guildford and saw a car that we likedI paid a £250 holding deposit but we ultimately decided that we would not take the car. I am yet to have my deposit returned and have emailed the sales rep in the past few weeks with no response to any mails.Please can the deposit be returned, before I paid the deposit I clear asked if it is refundable which I was assured it is.Please action this request as it has been more than a monthKind regardsJamesJames Wilmot MRICS| Development Managerjames.wilmot@forgedevelopment.co.uk+44 (0) 208 103 8420+44 (0) 7902 306 740www.forgedevelopment.co.uk

Hi Ish,Haven’t received any umbrella yet. It has been more than 45 days now.Please suggest next steps. What is the point of buying an approved car if the post purchase service is zero?RegardsPratik LohiaOn Fri, 9 Jan 2026 at 04:38, Pratik Lohiawrote:Hi ish,Request you revert on the below pleaseRegardsPratik LohiaOn Mon, 5 Jan 2026 at 16:33, Pratik Lohiawrote:Hi Ish,Just checking if you have received the umbrella, also I have noticed that reverse lights are not working.Is it possible to visit nearest Škoda and get the same repaired?RegardsPratik LohiaOn Wed, 17 Dec 2025 at 10:38, Pratik Lohiawrote:Thanks Ish,Looking forward for the same.Please send the same to below addressPratik LohiaFlat 12, 14 Rectory roadBeckenhamBR3 1HWRegardsPratik LohiaOn Wed, 17 Dec 2025 at 10:32, Ismail Shahwrote:Hi Pratik,Apologise for the delay I have just got back todayI have ordered the umbrella and will send the out to you once it arrivesMany thanksIsmailIsmail ShahSales ExecutiveLookers Skoda GuildfordThe Astolat Business Park, Astolat Way | Peasmarsh | GU3 1NET: 01483 462 500lookers.co.uk/skoda________________________________________From: Pratik LohiaSent: 16 December 2025 1:05 PMTo: SKODA Customer Services; Ismail ShahSubject: Re: 06517446Umbrella missing inquiryExternal Sender: Confirm legitimacy before acting.Thanks team. I am trying to work with Ish on the same issue.On Tue, 16 Dec 2025 at 13:01, SKODA Customer Serviceswrote:Re: Škoda Superb Hatch SE- GD74 AYCDear PratikThank you for your email.We understand your concern regarding the missing umbrella and apologise for the inconvenience caused. As this relates to an item provided at the point of sale, we kindly request that you contact your selling retailer directly for assistance in arranging delivery.If you need their contact details or support in reaching out, please let us know, and we will be happy to provide them.Regarding the service record, we have sent it to you directly.I hope the information provided is of great help. If you need any further assistance, please do not hesitate to contact us using the details below.Following a case closure , you may receive a Customer Satisfaction Survey via email. This is solely a reflection on the service that I have provided and not on the Retailer or any decisions made. I would be grateful if you had the time to complete this, as it will help me provide the best customer experience possible.Kind regardsAnelisa MhlauliCustomer Relations AdvisorT: 03330 037 504E: customerservices@skoda.co.ukŠkoda UKYeomans DriveBlakelandsMilton KeynesMK14 5ANwww.skoda.co.uk

Initial phone contact nobody available, so message left. Phoned again and spoke to Rob Beccles. Gave details of the enquiry and never heard back! Received a call from Ismail, following up from the message left several days prior. Ismail was very helpful and prompt. Deposit paid to hold car, but decided to proceed with a more local dealer who had an ex demo rather than an ex 24/7 car. Took forever to have my deposit refunded. Comms and responsiveness rating reflects experience with Rob Beccles and inability to refund my deposit. As previously mentioned Ismail was helpful.

waiting for a video of the car

Jason Webb was very professional and helpful.

The enquiry was dealt with by Lookers contact centre citing themselves as the local dealer. They took my enquiry, couldnt tell me what car was available for driving and said that 24hrs before someone would call and confirm car type. Although I couldnt book the time I wanted because the 'unknown' car was already being used. The dealer 'Rob' was great but confirmed that no request had been passed to the local dealer and apologised on Lookers behalf

Quick to follow up on my enquiry

The service was very good - prompt and clear, thank you. My email address has changed to john@djpreston.uk

Begin forwarded message:From: Alison PittDate: 15 January 2026 at 7:29:41 PM GMTTo: ShaunatkinsSubject: Re: Inspection report for your vehicleDear Shaun,I was very pleased to see that everything was working as it should be and I could drive around in a safe car for the rest of the winter and into the spring. Unfortunately, it appears that after the service the screws attaching the tray under my car were not screwed on properly. As a result, whilst following other cars through a PUDDLE the car started to make a noise and I pulled over. The tray under the car was flapping down. With the help of a passer-by, we clipped the tray back up and as I was in Shalford, I drove to the Škoda garage. A very helpful young lady drove the car round to the service area then returned and said it needed a new screw but Škoda would have to charge me £200. I drove away and as soon as I turned onto the A218 towards Horsham it fell down again and I had to pull over. I was left stranded at the side of the road had to call the AA. As soon as the service man arrived, he asked if it had been for a service recently. I told him to was serviced 10 days ago and he said that this happens a lot when the screws haven’t been tightened up. He removed the tray, the rear screws came down when he pulled at them, and advised me to return to the garage and have it replaced properly. As I do not want to drive around without the tray on my car I will return after work tomorrow to resolve this matter.Kind regardsAlison Pitt

I purchased a Skoda Fabia collected on Friday 21 November 2025. It was noted at the time that the locking wheel nut was missing . I was promised a new one. Nearly 2 months later I am still waiting. I phone and e-mail, leave messages, but nobody ever contacts me to let me know what the delay is. It is always me having to chase for information.