On first meeting excellent and this poor

I hope this email finds you well.I have bought a vehicle from Lookers Guildford dealership (Astolat Way, GU3 1NE) in May 2023. Reg LC23NMK.This vehicle was mis sold to me and as part of compensation some servicing was offered, which i accepted at the time. This also included air con regas at 2 years old.I have booked and had this appointment with the servicing team at the Lookers Guildford dealership (Astolat Way, GU3 1NE) on the 21st May 2025 at 10am.My car then needed another service and due to extremely poor service I have been receiving at your dealership, i went elsewhere. Service completed by another Authorized Skoda Service Partner, who discovered that the Aircon low pressure fill valve cap missing was missing and recommended replacement to stop contamination of valve and potentially damage to aircon system. They quoted £148.50 to fix this.I was shocked to hear and read this (evidence in video and pdf formats attached).I am disappointed (again) and inconvenienced (again). I expect this complaint to be dealt with promptly. At this stage my confidence in your dealership and servicing is completely lost, I am saddened by my perceived incompetence at every level and around every corner. I expect this to be rectified and ideally by another Authorized Skoda Service Partner of my choosing at no cost to me.I also request you consider transferring all items promised to my by Adrian Poole: "Please accept this email to confirm our Sales Department will cover the following First MOT (worth £54.85, due on year 3), First Brake fluid change worth £85 (Due at 3 years old) and air con regas £149 (due at 2 years old). The work must be carried out here at Skoda Guildford and this email must be presented to our Service Team" of which all of the items remain, to another Authorized Skoda Service Partner pf my choosing.I am eagerly waiting for your response, explanation, apology and granting my requests as above.Regards,

I arranged via Skoda website the morning before for a test drive 9;30 on 17th October -slow response when we visited -then the car allocated had to be taken to fill with fuel. while we waited outside Enjoyed the Kodiaq and asked for a BCH quote and gave details.Rang Monday 20th to see if quote was being sent .Gave details again and asked for response same day on quote.No response at present

After a test drive, the sales executive undertook to search available stock for one in my desired specification and, if there was none suitable, provide a quote for a factory order. I heard nothing and when I followed up by email the response was to send me terms of business.

I need to book an MOT, but when I ring on one of the numbers I have, I get cut off, and I get no reply from the other number.MY MOT IS DUE EARLY NOVEMBER.Please call me back to arrange this at your earliest convenience. This is the second time I have completed this form.Thanks

To elaborate on my review here are some pictures of what I was mentioning.1/ report/bill from lookers Guildford saying there is no update to do and need to pay for an investigation (when initially the call center had mentionned there was an update to do and recall and that is why they booked the car in)2/ a screenshot of the computer at another garage that says the recall/update is necessaryThe other garage has not only do the recall update but also looked at all the errors and investigated for free to make sure the errors showing were non urgent...

I had an email regarding my MOT which is due in November. I have been trying for a few days to make a booking. I am either cut off when being transferred, or I get a message from Lookers Battersea saying my call cannot be taken and to try later. I need to get my car booked in at Guildford, so please give me a call back preferably by phone.My name is Jan Wright. You have my contact details in your system as I have been a customer for well over 10 years.

poor customer service and pushy sales

Requested a SoH report on a second hand EV and never received it.

Dear Madam/Sir,I would like to register a formal complaint about the after sales lack of service from Zaheer Sumar.I bought my Skoda Scala - registration LF25FLG in April 2025 from him. After the sale, I had a few questions about the car and left numerous messages for him - he NEVER returned my calls.I was also given the wrong manual for the Skoda Scala and he entered my husband’s mobile number into the Skoda satellite navigation system which I would like removing and don’t know how to do this because I don’t have the correct manual.I would appreciate a call back for someone to visit me in Crowthorne to remove my husband’s mobile number from the satellite navigation system as well as bring me the correct manual for this Skoda Scala model.I look forward to your urgent response.Regards