No the service of the sales department and service department was very helpful and helped me with all my queries.

Trying to contact ANYONE regarding phone calls is a nightmare, needs sorting out ASAP!!!!

Its very difficult to get through on the phone!! The reason for the return visit is to complete the repair once the part is available - its not because there is any problem with the work done.

my visit was fine but you didn't have the car I was looking for for me to test drive or didn't have one on the forecourt for me to look at.

The person who dealt with me was excellent

Jack [Skoda] was really great but I have concerns regarding the following: 1. The courtesy car was made available 30 minutes later than arranged. 2. The courtesy car was not an automatic. 3. My vehicle was returned to Skoda from the garage 1 hour 30 mins later than arranged. The 'Service Required' notification is still being displayed on my dashboard every time my vehicle is started & stopped. While these points are minor it should be noted that my wife & I are both disabled, I do not drive an automatic vehicle as a matter of choice, we had travelled from Weardale to fulfil our part of the agreement, visited a seriously ill relative in Newcastle and these delays etc could have been avoided.

Great job by the whole team. Thanks

i booked a two hour slot, that went over by an hour

Many thanks to James Wright keeping me 10@% upto date what was happening, Thanks to Natheen & Brian for picking up & dropping off my car.

Ive discussed availabliity of preferred vehicle and discussed timings for Lookers to recontact me.