Michael was a pleasure to deal with, as a motability customer I found him very knowledgeable about the vehicle, he was smartly dressed, also very polite and friendly too, he was a pleasure to deal with and a credit to your company, I would highly recommend him to everyone.

Booking process was overall very good. Would suggest adding an option for the customer to confirm their car is a Motability vehicle (with service charges being n/a to the end user in their case). Pleased to see the return of "collect and drop off" as an option. Telephone and in-person communication were both excellent, really professional. Calls from the workshop were also excellent, informative and apologetic for the car being kept overnight (I was offered the option of the car being returned same day but needing to rebook for the work later too). Watched the video overview and found it surprisingly reassuring to know the condition of key components. Video covered everything I needed to know, gave advice and was well presented. Not entirely unlike watching an episode of Wheeler Dealers!

No thank you

What I like most about Lookers Newcastle is you always leave confident that the work required has been done correctly and it is a dealership you can trust which is very important where cars are concerned. Staff are very approachable and friendly

Michael was so helpful, went in and enquired on the Monday and picked my new car up the Friday

I had a problem with the V5 for my current vehicle ,which Kieran helped to resolve for me without impacting on my new vehicle collection date.

Your service department is definitely gold standard ,like visiting old friends . Both the staff on the service department are great. friendly ,efficient and helpful, real gentlemen . Led by James who is brilliant and always a pleasure to deal with.

Good service

Straight forward booking process on line. Got my car back before 2pm which I requested as I started back shift at 3pm Overall very pleased

Staff were very helpful and friendly will vist again in the future