Neil has always been so helpful this is the 3rd car we’ve bought from him

I’m interested in a service plan if you could send me information. Found James incredibly helpful. His communication was excellent while my car was getting serviced and he went the extra mile In helping me link my phone to the car. Overall a fantastic service from Lookers

James wright sevice advisor at Skoda railway st Newcastle always friendly and very helpful .

Excellent service, has been since I started using them 6 years ago. Highly recommend.

Very easy booking my vehicle in. James, from the Service department got in touch to clarify what was needed for my vehicle. This resulted in the day been changed as the parts were unavailable for the original date booked. This saved me a wasted journey. Extremely happy with the whole process and the excellent customer service throughout.

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Should be better comma via email as don’t get response. However issue was fixed and staff were friendly.

Kieran was extremely helpful and professional

On a purely non customer service facet of Škoda’s servicing process, my visit this time heralded the same disappointment as the previous visit, in that, it takes 2 days to get parts. Why 2 days? Shouldn’t parts be couriered the next day? In the years prior to changing over to Škoda, VW spares were often delivered the same evening or the next morning, Never took 2 days. Is there a constant Škoda stock problem in the U.K.?

Micheal was excellent