I bought my car last year and everything was fine other then some scratches on my wheel rims which I raised when I took my car home. I was told this would be arrange at a later date when a courtesy car was available for me to use. I heard nothing back from this but I just let it go. Last week I booked my car in for its first service as it was due and I checked with my sales advisor who confirmed I had a service plan and I could take it to any Škoda garage so I took it to Pullman in Durham and they informed me I would have to pay as my service plan wasn’t showing. I rang Newcastle to ask about this and I was told it hadn’t been uploaded to the system and it would be sorted and showing in 48 hours. On Friday I rang back to Pulman and they said it still wasn’t showing so I still couldn’t get a refund. I then rang Newcastle again who said the email had been sent to get it uploaded and the 48 hours was to get a response back from this which they had gotten on Friday and I would have to wait longer before it showed. I was also told someone may be in touch later on Friday but this hasn’t happened. I have also tried to email my sales associate about this but the email is just bouncing back and I have had no further contact from anyone in the garage. Could this please be sorted out as after bank holiday it will of been a week since this happened and I should not be paying £250 for a service that I am already paying for on my plan. I want a full refund for this service. It is not pulmans fault but there should be some communication between the garages about this I shouldn’t be the one having to sort this out when it is not my fault the documents have not been uploaded correctly.I have my service plan document printed out with the number

The best service and hospitality and advice

Quick response to my enquiry regarding a nearly new Skoda Octavia. Paul Jobling excellent and super helpful.

Excellent service from Micheal dealing with the disability part and helping me pick my next car brilliant service from him great service from the girls at the front of house service department and getting my MOT sorted but 1 downfall was they asked me if I wanted my car cleaned after the MOT of course I said yes but nothing was touched and thats the only thing that let it down

Our work car Skoda thrust barring went our car from no fault of our own, this car was a 2023 plate, Skoda assist were very helpful and supported us to take the car to lookers in Newcastle, when we got there the receptionist was very rude to me, I explained the problem as we had the car to a garage who rang lookers up to explain what was wrong. then when it came to the work being done they said it was the gear box then it was the thrust barring which they were told by me and the garage. They then put a new engine in the car as they said it was not under warranty which cost the company £10,900 which I feel they have overcharged knowing we are a business, this has had a major impact on company and the venerable young people doing holidays and activities. once we got the car back it still running saying start stop fail so we took it back and they had not fitted the pipe properly, this could of caused an accident if the venerable young people were in and we were on a long run. At first they tried to blame us again but then fixed the problem, since March when we got the car back we have not used it much as it was going back on the 13/5/26. We then had to use the car on the 8/5/26 for a medical appointment then it broke down which we had to get Skoda assist to bring us back via AA on the 11/5/26 Skoda assist came out and said they can see the starting motor is damaged off where they have been hitting it and this can be the source of the problem they then got the AA to take us to looker Newcastle again the same receptionist starting to blame us and saying how we would need to pay more money which the company really does not have as we are a small business. I came as feeling very upset and let down again, we have rang the lease company to pick the car up from them. The whole experience has had a effect on me the home the venerable young people and our trust in lease cars

Hello. How are you? I had my Skoda Enyaq serviced at Lookers Newcastle in December 25. After the service, I pointed out that my car's digital certificate showed 'Workshop Note' rather than 'Inspection'. I have an extended warranty on the car that is only valid if I can prove that the vehicle has been serviced regularly. When I pointed out to Lookers Newcastle that the digital certificate should show the 'Inspection', they told me that it takes a few days to update and that it will be fine. It is now nearly 5 months later and the 'Inspection' still does not appear on my digital certificate. Can someone look it to this please and resolve it? Thanks

Dear Sir/Madam,I am writing to formally raise a complaint regarding a that I recently purchased.Within one week of purchase, the vehicle developed an issue with squeaky brakes. I promptly arranged for the car to be inspected at Skoda Newcastle, where grease was applied to the front brakes in an attempt to resolve the problem.However, immediately after leaving the garage, the brakes continued to squeak, indicating that the issue has not been properly resolved.As I am still within the 30-day period from purchase, I am concerned about the quality and condition of the vehicle. Given that this fault has arisen so soon and has not been successfully fixed, I am reluctant to keep the car unless a satisfactory and permanent resolution can be provided.I would appreciate your urgent attention to this matter. Please advise on the next steps, including the possibility of a full repair, replacement, or refund in line with my consumer rights.I look forward to your prompt response.

Luke was so knowledgeable about the car and products

Kieran was very helpful.

Kieran was easy to deal with, straightforward and personable.