Lookers Škoda Newcastle
4.7/5
4.7 /5
880 Verified Reviews
Railway St, Newcastle Upon Tyne, Newcastle upon Tyne, NE4 7AD, GB
0191 256 4600
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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880 Verified Reviews
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4.0/5
4.0 /5
Would like to know when it's going to be fixed
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5.0/5
5.0 /5
This is the type of service I would hope that everyone can experience when making a new car purchase. Michael Mountford was excellent from the very first contact to the follow up call after purchase. I only hope the car lives up to the service.
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5.0/5
5.0 /5
I have being talking to a member of your team and I hope to have a deal done this weekThat's if I am able to arrange a meeting as your phone system is not good in the past I have phoned up to 7 or 8 times last week and the week before and only spoke to a nice mannered person who tried to help
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5.0/5
5.0 /5
Customer service is always very, very good 👍.
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5.0/5
5.0 /5
The service desk were very efficient and kept me updated from booking in to collecting my vehicle was seamless Jamie the service manager was excellent as was the service advisor.Thankyou for a great service.
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5.0/5
5.0 /5
Thank you sincerely for fixing the issue caused by my local dealer we are so grateful you fitted us in whilst passing.
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4.0/5
4.0 /5
I reported a seal that had failed within a couple of months of being fitted at the dealership. I would have expected you to have ordered a replacement in for my visit rather than confirm failure and book a follow on visit to fit it.
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5.0/5
5.0 /5
James and team have been fantastic, very happy
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5.0/5
5.0 /5
We always have great service from James or Brian in Newcastle Service dept, but it’s frustrating not to be able to go directly through to them on the phone, and have to go via call centre who seem reluctant to forward the call.
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4.0/5
4.0 /5
At less than 5 months old, my car developed a fault with the infotainment system - it fails to switch on. The problem was not solved. A health check was carried out though! I have to return in a couple of weeks and leave my car for a week for more investigation. I have been allocated a car in the interim.