Lookers Škoda Newcastle
4.9/5
4.9 /5
937 Verified Reviews
Railway St, Newcastle Upon Tyne, Newcastle upon Tyne, NE4 7AD, GB
0191 256 4600
ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
937 Verified Reviews
5.0/5
5.0 /5
I have to make a special mention of the exceptional excellent customer service that I received from James Wright . His Communication was excellent and I was kept fully informed of progress and required work with explanations of why it was needed. James is friendly ,helpful and I was able to speak freely and honestly because of his down to earth approach. I really felt my interests as a customer were being looked after ,nothing was too much trouble. James was as good as his word and contacted me with regard to a warranty issue both later on the day the work was done and the following Monday. Excellent service , head and shoulders above any other dealerships ! Although I dealt mostly with James ,Brian was also helpful and courteous in dealing with my booking.

5.0/5
5.0 /5
Service team friendly and helpful especially James

5.0/5
5.0 /5
Jonathon Turner and Paul Stead were very helpful and professional.

5.0/5
5.0 /5
Excellent service would highly recommend

5.0/5
5.0 /5
Great customer service from friendly staff

4.0/5
4.0 /5
Staff very helpful and very quick response to request for test drive. Liked car but turned out to be too large, just, for garage.

5.0/5
5.0 /5
James and Brian are fantastic service advisors, lovely friendly atmosphere.

5.0/5
5.0 /5
Fantastic service see you all next year

4.0/5
4.0 /5
When I visited it was the second day of a very extreme heat wave which was clearly impacting on the business so I don't think my experience was a true reflection of their usual business. They were doing their best in extremely difficult circumstances.

5.0/5
5.0 /5
Surprised that a cleaning of the car has not been reinstated as part of the service now that restrictions for covid are no longer in place