We bought a fairly new Kodiaq from you recently. The car is fine, but there is no umbrella in the driver's door.

I am unsatisfied with my request to find different vehiclePlease contact me again

It took 2/3 days to get back to after a couple of emails.

Complaint regarding the service team and Nial has been logged with Skoda Customer Services 👎

Smooth, informative, helpful

Good Afternoon,I bought this car from you 4 weeks ago, I just wanted to ask about the umbrella which should be in the driver,s door.I am pleased with the car otherwise, it just seems strange there's no umbrella as my Enyaq has one.Kind Regards

car went in on 24th April and vehicle still in the garage with no clear indication of when he will have it back and now just getting fed up. additionally has been provided a courtesy vehicle via Skoda Assist which has now broken down and had to get AA to attend.

On the 26/2/26 I purchased a Skoda Kodiaq. The sales process was handled by Itsham and the process went ok. There were no vehicle mats in the skoda. I was assured that the vehicle mats came with the Skoda and they would send those to me at my home address.I emailed Looker (Itsham) on 23/2/26 asking when I would get the well mats and received a response on 24/2/26 saying he would look into it and get back to meA second email was sent 2/4/26 - no response receivedA 3rd email was sent 20/4/26 - no response receivedA 4th email was sent 22/4/26 stating that I would make a complaint if I did not get a response. This elicited a vague response similar to the response I got on the 2/4/26. I emailed back on the same day saying I would like specific information on when I would get the mats.As of 27/4/26 I have not received any further updates or communications.8 weeks later and I still do not have any idea what the hold up is or when I will receive the mats as promised.I would like this issue resolved and the mats delivered to me at my home address as promised.

I contact Lookers Stockport over 5 times this winter via various methods to purchase my new skoda. But I wasn't until earlier this week once I had started to negotiate with skoda in Huddersfield that I got a response.

Car we had an appointment to view and test drive was not in the condition described in the advert and had not been properly cleaned. Staff were initially pleasant and welcoming, but then became quite confrontational and rude when negotiating a potential sale price. This also included a member of staff speaking down to female customer in a patronising and dismissive manner. Would not recommend this branch to others and will not consider purchasing a car from a lookers dealership in the future.