Great service and easy team to deal with.

4 Star performance from Lookers Stockport.

It was straightforward to make an appointment for a test drive, and there was no hard selling which was important as we are early in our buying decision-making process. The showroom was modern and well laid out, and all of the cars we wanted to look at were available.

Helpful sales assistant

The service i received from the sales department was very good.

I’m genuinely surprised by this survey. After taking a test drive with my family, I was ready to purchase the new Skoda ELRoq - an excellent European product that truly impressed us. I left my details, asked for a final quote, and requested to proceed with the contract. Unfortunately, no one ever followed up. I even reached out to Skoda Lookers directly online, but after several emails, I still received no reply. Meanwhile, BYD immediately found time for me, offered great conditions, and stayed in touch throughout the process. It’s truly disappointing, I wanted to buy European, but apparently, only some brands still understand what customer care means.

Good part ex offer and helpful salespersons.

Appreciated being left to browse the showroom until we were ready to approach/engage with the Sales team. Kacper was helpful and talked us through various options/differences between model specs. He priced up a new Kodiaq 2.0TSI Sportline which they had in stock, which was reduced to a figure of ~£450pcm if we put an extra £500 cash in, after agreeing with his Sales Manager. They advised that as it was the end of the month, the price would go up on 1st October but we were unable to get to the garage before then to test drive it. They said we could pay a deposit to secure the deal. When we called the next day to do this, the monthly price had changed to ~£470. The sales manager said we must have been misquoted, perhaps without the additional protection products on. We decided to walk away from the deal as a result and cancelled the test drive.

Very disappointed with the service I received from Lookers while purchasing my Skoda Kodiaq, I have just purchased another 25 plate Skoda Kodiaq from RRG at Bolton they were fantastic what a difference in the service I received.

Because Lookers were quick together back to me.