Absolutely horrendous experience. Went to the dealership about two months ago to look at availability. No one came to provide assistance so I just walked around and had a look. Recently had a look online and went to the dealership, and had a similar experience. Walked in and there were two salesman sitting by the doors having a chat. There was no acknowledgment whatsoever. Walked further into the showroom and others sales assistants were busy. I spoke to one gentleman who said he was in parts but went to get one of the salesman who was sat by the door. Spoke to the salesman briefly, who wasn’t particularly informative about EV cars. The one I wanted to see had been taken for some work to be done. I was informed it would be back in a few days. A couple of days later a manager phoned me to say the car was due to be back in the showroom and I could test drive it. He also advised me to reserve it. I later reserved it through the Skoda website. I booked a test drive and afterwards sat in the showroom to discuss finances. The assistant repeatedly had to go to the back office to discuss with the manager. The deal offered had been priced about £500 above the price advertised on Lookers and Skoda. I raised this and after some back and forth to the manager in the office, the assistant confirmed the website price was correct. I was offered a series of additional warranties which I did not want or need but the assistant kept pushing and negotiating these deals. I asked how much monthly PCP payments would be without the warranties but they kept pushing. I checked on the Skoda website and lookers but there were discrepancies between them and asked exactly how much it would be. I was told it would be what the website said. By now I was in a rush as I had other plans and needed to leave. I said I had the car reserved so would be back the next day. As I was leaving, the sales assistant and the manager called me over in the car park and said that as I had viewed the car now, the reservation was no longer valid. I checked the email confirmation for my reservation and it stated I had reserved it for 5 days. There was no mention of it only being valid until a viewing. They were saying that they do not receive the £99 from Skoda, but I’m not sure why that is relevant to a customer. I stated the email said the car was reserved for 5 days but I had not checked all terms and conditions so I would take their word for it. They said they would make the car available for sale to which I replied they could do that if they wanted. They continued to explain they don’t receive the £99 from Skoda, and that the looker’s reservation is different from Skoda. I pointed out they have Skoda branding so I’m not sure why they don’t adhere to Skoda terms. Either way I said I’d take their word for it and they could make the car available to others if they chose to do so. The whole experience at Lookers was incredibly poor. The staff were unhelpful and not particularly informative at all. I chose to buy a car with very similar specifications from another Skoda dealership

I brought my car in for a service and also some maintenance work was required a few days later. At every point of contact with the Lookers personnel, the service I received was professional and courteous. I was informed of timescales for the work required, and the car got a good clean as well. A particular mention for Andy in the service department. This is a fine example of how service should be delivered.

Tried to book a test drive for a Saturday. Initially booked in and was then told that couldn't do it on a Saturday as I was looking for a personal lease. Told it had to be a weekday. I responded and said that would involve taking a day off work. Not sure where it got left after that.

Skoda Karoq MK24 SVA.Was booked in for service at Skoda Lookers Stockport on Wednesday April 8th. This was the second of two free services as I purchased the car from there. The car is two years old and has 11000 miles covered.During the service I was told that i needed the transmission oil (halex) changing and the brake fluid changing. But as it was already there and on the ramps ! They would do it at a discounted rate £288.00 for both. I was surprised by this (low time and millage) but I agreed to this extra work which wasn’t mentioned in the service plan for two years.Since Thursday I have been asking for a receipt for the extra work undertaken and a breakdown of the cost for the vehicle service history.Ella Hood the customer adviser has also been emailing the service dept at Lookers SKODA Stockport and she and my self have received no answer to date. This is my 7th Skoda vehicle and by far the worst service from a Skoda dealership I have received . To date I have never had any reason to complaint for any reason.My complaint is I believe there was no such thing as a second free service and the vehicle been only two years old and covering 11000 miles a scheme to claw back money. However I did naively agree to the work and require what was completed as extra and the breakdown of costs.Incidentally I have a local Skoda dealer only 15 miles away but drove to stockport from Whitby (100 miles) because I purchased the vehicle from there !By contrast I have just bought another vehicle from Lookers Gateshead. A Nissan Townstar NK26 UUB. I would like it on record that the two places are leagues apart and commend Gateshead particularly Sean Manning and the team for 1st class customer service.I think you can guess I will not be doing business with Lookers Stockport in the near future.Most appreciatedSteve BowmanMobile No 07795046383

Sales person distracted while serving us. Didn't listen to our requirements and just tried to strike a quick deal.

My enquiry was via e-mail, due to a slow response was eventually informed that the demonstrator I was enquiring about had just been sold although the car is still advertised on Autotrader a week afterwards!Sales staff said they would get back to me on a similar deal for a new car but still not done so!

I submitted an online enquiry, the initial response was that the car had been sold. I asked about another car in group stock and got no reply. I have since bought a car from another Skoda dealer

My vehicle number is YC24 UYD. I have the problem with the glove box. I make 2 appointment and the problem still exists. It’s work for 2 days, afterwards it’s not working again.

The Skoda Kamiq I purchased in Summer 2023 has had problems with the air con. It’s now out of warranty and still has an air con fault. I have just spent a lot of money at a local garage but it is still not working. Please help me

Rang and made appt for Saturday morning. Told email would be sent on the Friday afternoon but never received decided to go away because appt was made over phone.Nobody available but gay on the first dear had brief chat and give key to car so went and had a look but nobody came so after 15mins brought key back and left