Greeted professionally, offered a hot drink and then met Kacper who was also helpful, knowledgeable and professional.

I'm interested in a used Kamiq and to help with setting my budget, I rang to ask for a ballpark trade in figure for my car. Someone from Skoda Stockport took my details and said they would phone me back later that day but I never heard anything further.

My Octavia had a bad knocking noise underneath.I went into Skoda in Stockport and talked to Shaf Islam who managed to find an appointment to have it fixed the next week.He has been most helpful in the past too.When the car was in he went out of his way to access the parts needed and advised me on new tyres. He kept me informed.My car was fixed within one day which was marvellous as I had to go on a journey the next day.I am very grateful for Shaf’s polite concern and help .I commend him for his his excellent service.

Hello,I am still waiting for a response to my complaint I sent to you.In anticipation.RegardsS Worrall.

Poor customer service, car being booked in without confirmation with ourselves, wrong information given, two visits and works still not carried out. Incorrect information given to works carried out. no paperwork on collection of vehicle. The list goes on and on. Full complaint made to Skoda customer services details can be provided.

David BakerSham thanks for everythingOn Thu, 9 Jul 2026, 17:44 David Baker,wrote:Brilliant 👏

Average staff engagement had to ask a sales assistant who was sitting at a desk and still sitting when ge talked to me

The staff was kind and attentive although the communication was not as dynamic as expected.

HelloI wanted to email to say how genuinely impressed I was today with the customer service I received from Shaf Islam at your Škoda Stockport branch.I was a new customer and he explained everything in a warm and welcoming way. I signed up for a Service Plan and very glad I did if this is the level of service I should expect. He kept me informed during the day and offered further advice when I collected the car.It has given me some assurance that my interests are at heart and I’m not going to be ripped off.Please find a way to have this feedback passed on to Shaf. It was very much appreciated.ThanksTim Clarke

When we purchased our Skoda Enyaq car at Lookers Stockport, the salesperson, Damien Murphy, promised to provide us with the car's rubber mats. This commitment is recorded in the purchase documentation. He informed us that the mats had been ordered and that he would send them to us as soon as they arrived. However, we have never received them.The purchase took place in March 2026, and we have been waiting patiently ever since. Initially, Damien responded to our emails, but he has since stopped replying.