Very disappointed with the service I received from Lookers while purchasing my Skoda Kodiaq, I have just purchased another 25 plate Skoda Kodiaq from RRG at Bolton they were fantastic what a difference in the service I received.

I have been trying to organise a software update since July. Despite making my requirements for a hire vehicle known at the time of booking, when I arrived with my children to drop off my vehicle in August and collect the replacement it was unsuitable being too small. I was told the car I’d booked was in Wales and there was no other available! I had to rebook the appointment for the end of September. Calling in today to check the appointment time, I was told I had no appointment and could only rebook another month in advance. When I said that was unacceptable and want an alternative, with a call back to discuss options; I just received a new booking email for 4th November and no call back. Calling in again at 5:30, I asked to resolve the issue and was promised a call back before 6pm. No call came and I’m still awaiting a response. Given this is a known software issue with the vehicle and I have been trying to have it fixed for months, this lack of contact, poor customer service and general lack of care is unacceptable. I would like an appointment asap with a suitable replacement vehicle (like for like as originally promised). I also cannot believe that you are happy to sell a brand new vehicle to a customer without any reference to this issue and when asked about it just to get a line about all new cars have issues. Not even an acknowledgment of the issue or an apology? I look forward to someone calling me asap to resolve the issue and get me a fully working car.

Because Lookers were quick together back to me.

Attentiveness was very good. We were treated well and they had the cars we were interested in. Just let down by the offer package we were presented with.

Sales person was helpful and informative. The dealership was also welcoming, vehicle well presented.

Polite and informative staff member

Harry Darby was great, helped me find the car best suited to me and sorted me out with a test drive.

Friendly & helpful staff

Really impressed with the overall service, didn't feel pressurised at any stage. It was a pleasant experience. Owen, the sales adviser was excellent providing regular friendly updates.

Mr g took care of me. I had an amazing experience