Salesman unable to make decisions without asking his manager, communication was poor, cars way overpriced compared to competitors.Could not even tell me the exact mileage.

There's an intermittent fault on the display unit of my car. It's been there since I purchased it (Jan 2025). The car has been in for diagnostics twice, but the fault has not been identified. After the first visit, I was asked to video the fault, which was not easy, as it's unpredictable, but I managed to record it for the second fault visit (03/03/2026). When I collected the car, the Service Administrator said that if the fault is still happening, video it again and he'd then arrange to get the unit replaced on warranty. That also took a while, but I now have a video.My complaint is that I'm now unable to discuss it with anyone. In the last week, I have spoken to the booking team twice and also direct to the dealership in Stockport three times. I have been put on hold a few times and also been told three times that someone will call me back, but no one has. No excuse for that, it's simply very poor customer service! You can imagine my frustration.Without the display unit the car’s settings and functions are unmanageable, so it needs to be replaced before it goes completely. Please advise how to get the fault resolved on warranty …

Initial communication was good and received a video. However after querying a price reduction the seller came across as a tad passive aggressive in his reply. Needs to be a bit more professional in his response. I’m dealing with other Skoda main dealers & they’re a lot better with communication. Also no follow up response to my last email.

We bought a fairly new Kodiaq from you recently. The car is fine, but there is no umbrella in the driver's door.

I am unsatisfied with my request to find different vehiclePlease contact me again

It took 2/3 days to get back to after a couple of emails.

Complaint regarding the service team and Nial has been logged with Skoda Customer Services 👎

Smooth, informative, helpful

Good Afternoon,I bought this car from you 4 weeks ago, I just wanted to ask about the umbrella which should be in the driver,s door.I am pleased with the car otherwise, it just seems strange there's no umbrella as my Enyaq has one.Kind Regards

car went in on 24th April and vehicle still in the garage with no clear indication of when he will have it back and now just getting fed up. additionally has been provided a courtesy vehicle via Skoda Assist which has now broken down and had to get AA to attend.