My last visit was a waste of fuel, i came to look at a specific vehicle, it was unlocked for me but when I tried to look the vehicles were parked to close so I couldn't look, your salesman had left us.As I have a disability I could not wait around, I informed the receptionist and left,

The agent was very knowledgeable and courteous.

Couldn't be bothered to answer my questions.

I booked a test drive and when I showed up, the sales rep (whom I was told to specifically ask for) was surprised I was there - it didn't seem to me like he knew I was booked in. I then found out the car I'd booked a test drive for was sold the day before and no one bothered to tell me before I drove in.

Vehicle wrongly described as a VRS model on Autotrader

The front and rear windows are getting condensation. It occurred last week and again today 14th March 2026.I am dissatisfied with the car which is obviously faulty. I will be ringing stockport skoda tomorrow. I have also sent an email to the salesman Paul.

Stop spamming me with email and sms. I have optedOut several times.

Dear Škoda Customer Support,I am writing regarding my most recent service carried out on my vehicle on 10th March. The service booked and agreed upon was a major service, which should include all filters, an oil change, and spark plug replacement.After reviewing the invoice I received, I noticed that there is no mention of an oil change or oil filter on the document. This raises concerns that the oil service may not have been completed, or that the invoice has been issued incorrectly. As an oil and filter change is a fundamental part of a major service, I would appreciate clarification on this as soon as possible.I attempted to resolve this directly with the service department before contacting you. I sent an email to the service representative, Mr. Islam, on the day of the service (10th March) and followed up again today, 12th March, but I have not received any response.I have also tried to reach the servicing team by phone. On my first attempt, I was on hold for approximately five minutes before the call ended. I called again and spoke with reception, who advised that they would transfer me to the service department. After another five minutes on hold, the automated system asked me to leave a message.At this point I have been unable to get hold of either the service team or the representative handling my service. Given the nature of the issue, I would appreciate this being looked into and explained as soon as possible, particularly why the invoice does not state the oil change or oil filter despite the service being booked as a major service.Please review this matter and provide clarification at your earliest convenience.Kind regards,A. TokarVRM: Y22ATO

They didn't really engage with us, which is a shame as day to day they are the most convenient skoda seller for us.

A day after I purchased my car I noticed the door/flap for plug in at the front was broken. The car has been in twice and they still haven't resolved the problem. Also both times the car went in at 9am, no-one contacted me to let me know. It was only when I went down at 4.30 I wad told they can't fix it and they ordered the wrong part. That's two days I've lost money through work.They've now said they'll pick the car up and drop it off. But I've sent emails and they've been ignored.I was hoping Skoda wasn't like all the others. Amazing service when taking your money. Zero star service after.