I turned up for an arranged test drive of a RS Elroq, and was told that there wasn’t one available. The staff member did apologise but I was promised a phone call to rearrange this. Unfortunately this didn’t happen.

Please see attachments in reps for full letter - as the scanned letter will not copy over.

Sales Invoice 1336766 - still waiting for £99 deposit refund and has not been taken of the cost vehilce.Phil Quinn was the Salesperson - Entertainment bracket has still not been given to customeras of yet.Mr Wilcockson says he had fantastic service when buying and picking up the vehilce but the above has let things down a little,Input via call to complaint

Paint in boot was supposed to have been cleaned up before customer came to take ownership of vehicle, customer has to travel 70miles to bring car back, customer is saying no one at branch is helping to sort this out. Sam Mr Moore is saying you know about this ?Please check out and contact customer before this escalates.Call via complaints

Dear Jamie,Thanks for confirming you have accepted my rejection of the vehicle (sent on 11/1/26) due to poor condition and multiple issues described including misrepresentation. It arrived not of satisfactory quality, fit for purpose or as described.I have consulted with my legal team who advised you must refund me within 14days of rejection - sent on 11/1/26.You cannot insist on a v5 before a refund.It was your responsibility to ensure the vehicle was as fit for sale but it is not.Despite offering to fix the issues I declined and still reject the vehicle as I cannot trust your dealership especially if you pass a car to me which in such a poor state including with ?dog poo nugget behind the driver’s seat in the seat pocket which is a health hazard and causes a lingering smell.You don’t need a v5 before a refund. The law states you must refund me within 14 days of the rejection - so £15105 to he refunded by 25/1/26.Again my bank details are:Dr Mark FabrowskiNationwide07024636508003You may state there are dealership policies stating you need a V5 before a refund but your policies are not in line with the law and also the dealership had clear lack of respect towards me to pretend your policies were followed to deliver a car in this state with multiple issues, which is not my fault.You agreed by phone there’d be no reduction of refund for admin, v5 issues, wear and tear or use. I have hardly driven it anyway and now it is parked outside my house. I advised I am not driving it again while you advised you do not need photos of the car now you’ve accepted the rejection though I have taken and saved them for my records.My legal team has advised you cannot prevent a refund with a delayed v5. Your problems passed to me are not my fault especially as you’ve accepted the rejection and are governed by law re refund times. You can still obtain a V5 yourselves and this v5 online transfer could have been done pre delivery too. Ultimately this is not my problem once you’ve accepted the rejection but you must refund me by 25/1/26 even if the v5 isn’t received by then. We agreed anyway that I would send it to you by email, scanned, once it arrived and you volunteered that you trust me re this.We also discussed that when I called the DVLA yesterday that it may be 2-6 weeks before then V5 arrives. Again this is not my problem and a refusal to refund within 14 days of rejection is against the law. The v5 matter can be sorted at your leisure - not to my detriment.You’ve accepted my short term right to reject within 14 days yet you still insist on a v5. See above why this is incorrect.While you offered me money back aid to fix the issues I cannot trust this purchase or your dealership for another car so you understood the rejection. I need another car I can trust and also need the refund to be able to proceed with this without unnecessary delay. Using this vehicle is not an option.I am also covered by S75 of the Credit Act for the whole amount of the purchase if there are such issues which cannot be rectified promptly.I need another car and none of what I have experienced should have been a problem prior to delivery. Had your checks and transparency been correct then none of this would have been an issue and I’d have kept the car. The proper checks weren’t done and I have clearly proven that the maintenance check you provided is false and not to be trusted. None of this should have happened yet it is expected that I now dance to the tune of you saying I need to wait potentially weeks for the V5 and refund despite you estimating collecting the vehicle this week from me. Your processes were clearly not followed prior to and post purchase re checks and this delay is unacceptable.A v5 is not a legal condition of not giving me a refund. I require the full refund without undue delay and within 14days as above.You can apply for a replacement V5 or hold on to the rejected vehicle until I send you the v5. This is not my problem.My problem is purchasing a car with multiple issues at a distance and after the fact being told your apparent policies don’t allow for a refund unless you have the V5 - which is against the law as above (despite you accepting the rejection of the vehicle).I am fully covered for personal legal matters like this and my legal team is authorised to proceed on my behalf should there be any disagreement with providing me a refund as above.You and I also agreed that there should there be any speeding/lane/light or traffic violations when you collect the car; that these are the responsibility of Skoda Lookers Stockport and not me.I must reiterate that as a doctor in the UK l am regulated/bound in all aspects of my life and have to reflect with probity and transparency. The 5* review of Damien and Dave has an update on it edited that there is an issue we are discussing. I need to do a further update and hope this can be concluded succinctly stating the car had issues and I received a prompt refund, without having to also describe the fuller frustration and issues the car has had including a suggested delayed refund post rejection which is against the law.Kindly collect the car and process the refund promptly as above.MarkDr M FabrowskiSent from my iPhone

Hi all,Please see my complaint email below which I sent earlier today to Jamie and Damien, after speaking with Jamie but omitted to include the complaints email team.RSVPMarkDr M FabrowskiSent from my iPhoneBegin forwarded message:From: Mark FabrowskiDate: 10 January 2026 at 12:38:42 GMTTo: Damien Murphy, jamiephillips@lookers.co.ukSubject: Re: YT72HXD issues + complaint.Hi gents,I called to speak with Damien but it’s his day off. Jamie said to email him.As discussed with Damien, the car arrived and had loads of dog hair and biscuits under the boot carpet and back and a farm malodour. He said to get it valeted and he’d reimburse the cost. £85 agreed. Done yesterday and receipt sent together with my bank details.Damien and Dave have been great and I have them a 5* review on Google but the car has a few issues and had hoped that when told the car had no issues or damage before buying it that this would be the case.It arrived the other day (really impressed with Dave too) when it was really bad weather and couldn’t properly check for issues due to snow/dirt marks all over.Issues:1 - farmyard smell and dog hair - Damien is reimbursing the valet he agreed to.Receipt attached. Have also taken photo showing the dog hairs ingrained on the door insulation felt.Bank details:Dr Mark FabrowskiNationwide07024636508003. Please advise when this will be transferred.2 - the boot handle is gnawed and likely from the dog the previous owner kept in the car. I’d like this replaced at no cost to me. Photos attached.3 - after valeting it was clear that when you look closely at the car it has a scratch on the driver side rear area above and below the fuel cap. Ok asking the valeter they video each valet and don’t use anything to scratch it with. It was preexisting and looks old but wasn’t mentioned before purchasing. I’d like this scratch corrected please.4 - rear passenger (driver side) insulation strip has a hole in it. Photo attached.5 - steering wheel scratched - pic attached.6 - front passenger handle has a chip. Photo attached.7 - your paperwork is incorrect re the maintenance check. It states the tyren sealant supplied expires in 2028. It expires in May 2026. Photos attached.8 - scratch on chrome trim passenger rear side.I don’t expect 2022 car to be free from faults but these issues weren’t highlighted pre purchase and it feels thee discrepancies above are either sloppy admin or I’ve been falsely sold this car.I understand my rights under the distance selling laws and also read through your T&Cs.Can we get these issues rectified (agreed actions to correct them) by close of business Monday please? Jamie is working today.If not, I’ll reject the car and ask for it to be collected for a refund and involve my home legal cover to get involved.MarkDr M FabrowskiSent from my iPhoneOn 9 Jan 2026, at 12:15, Mark Fabrowskiwrote:Hi again Damien,Have just noticed that the pull handle for the boot has been gnawed. I think the previous owner had a dog going by the hair and dog biscuits in the boot and under the boot carpet lid. No damage noted in the video you’d sent.Photos attached of the handle.Please can I have this pull handle replaced locally, at no cost to me.Please let me know.Kind regards,MarkDr M Fabrowski

I purchased a vehicle from the selected dealership on 30/12/25. Prior to leaving with the vehicle, I highlighted to the sales rep that I could not set myself as primary user on the infotainment, to which the sales rep assured that this would be sorted following the sale. After the sale, I have still not been able to log in, and having taken this vehicle to another Skoda dealership closer to me, they stated that there was either an issue with the infotainment system, or that the previous owners' account had not been deactivated and mine activated at point of sale. Either way, I have been quoted £100 to diagnose this issue which, having only recently just picked the car up as a 'Skoda Used Approved' I think is unacceptable. I have made numerous attempts to contact my sales rep, and although calls were answered they were never returned. I understand people can be busy, but it has now been over two weeks with no resolution in sight. I did not initially want to raise a complaint as the sales process was smooth, however, after the sale I feel as though I have been forgotten.

Absolutely shite emailed them several times not interested in giving a basic price for px as a guide as all there interested is getting you into the dealership not worth doing this until had a rough idea .

Good reception at dealership but I booked appointment centrally and the dealership didn’t know about it.

Rubbish class Services very unprofessional people sitting there