Josh Taplin was fantastic throughout my experience of changing my car. I cannot fault him from the moment I walked into the show room to look at my options, to the moment I drove away in my Kodiaq. He was friendly and professional and explained everything I needed to know. He also rang me the next day to make sure that I was happy with my new car.

Simple and easy to useProfessional experience

Joshua proved to be an outstanding professional to work with. He consistently ensured that I was well-informed about every aspect of my purchase. Without a doubt, he will be my initial point of contact when I decide to make changes in the future with my vehicle.

I would rather speak to a human.The postcode on your confirmation took me to Lookers Volvo on my satnav.Once I found the right place, all the staff were helpful and professional.

Very good service however had to wait for touch up pen that was promised.

Itsham Akhtar was incredibly helpful throughout the process

The way of doing a test drive is very good and it went all smooth, Josh (the customer advisor that was dealing with me) was very helpful and kind.

Welcoming on arrival, stress free experience

Easy to book and lovely staff

My car went in for a repair due to a water leak in the boot. The repair took a lot longer than expected due to a question as to whether the repair would have been covered under the extended warranty I took out when I bought the car. It seems that water ingress (whether through own fault or via a component failure) is, disappointingly, not covered by an extended warranty and therefore the cost of the repair was on me, However, following discussions with the service team on site, the work was undertaken at no cost to myself. The service point of contact (Niall) and the service manager apologised for the time taken and overall inconvenience caused.