Dear Lookers Škoda Stockport Management Team,I am writing to formally complain about what I believe to be misleading servicing practices at your Stockport branch. I would also like to make you aware that I have raised this matter directly with Škoda UK due to the seriousness of the issue.For the past two years, I have repeatedly booked what were clearly advertised on your website as major or full services. I did so in good faith, trusting that an authorised Škoda dealership would carry out the service I had booked. I have now discovered that, despite booking major services online, my vehicle only received minor services during this period. At no point was I advised of this - neither at booking, during the service, nor upon collection of the vehicle.The only indication appears as “min” on invoices after the work had been completed, which is entirely inadequate and easily missed by a customer who reasonably believes a major service has already been booked. I can provide a screenshot of the service I booked on your website, which clearly demonstrates how misleading the booking process is.This issue only came to light when I recently booked another major service online (advertised at approximately £238 including MOT) and was later told the cost would be over £300, then over £500 when speaking to a team leader. This confirmed that I had not been receiving the services I believed I was paying for over the last two years, leading me to cancel my booking and take my business elsewhere.I find this situation unacceptable. I have paid under false pretences, been misled over an extended period, and am now concerned that missing scheduled major services may have negatively impacted my vehicle’s condition and long-term value. This is not a minor oversight, it is a serious failure in transparency and customer care.I am requesting:• A full explanation of how this situation was allowed to occur• Appropriate compensation for the services booked but not provided• Confirmation of what steps will be taken to prevent other customers being misled in the same wayGiven that this matter has now been escalated to Škoda UK, I would strongly encourage Lookers to treat this complaint with the urgency and seriousness it warrants.I look forward to your formal response.Kind regards

Purchased a car over phone having seen a glowing video of the car which did not the reality, car was poor for 10 months old with numerous chips on driver door, some on passenger door, scuff over wheel arch.Rejected car for full refund. Staff in show room were understanding, helpful and apologetic. However, car should never have been described as it was nor should it have been handed over without better prep. Sadly a wasted 3hr return journey.

The person did not contact me back about tye car mats and windscreen wiper problems

Didnt know much about the vehicle. Was ignorant whistling whilst filling in a computer based form. Felt that I was wasting his time. Very little parking.

The staff were very understanding and professional.

I spoke to someone on the phone the other day about a deposit refund from Lookers Stockport Skoda. It was at the end of October for reg WJ72LRF (Skoda Kodiaq VRS). When I tried tried first time round the website hung, so I refreshed. It worked second time round but 2 amounts of £250 were taken on my card, see below for screenshot of my credit card statement:Please can you get both lots of £250 refunded? My contact number is 07751 218009 in case you need anything else from me.ThanksIan

4/5 experience. no more, no less.

Please remove the following email address from your data base - Paul.Hodgson@nhsbt.nhs.uk.I do not have a car from the dealership and live in Newcastle upon Tyne.How and why have you got/are you using my work email address?

Pleasant staff, nice showroom, lack of customer parking.

Sham the sales person was knowledgable , polite , and not pushy .