I thought I had booked a waiting appointment but it was down as a drop off.Lady who called dealt with a hiccup on the booking brilliantly.

I was returning my car to get a previously unresolved issue finally resolved. You should have collected and delivered my car.

The team kept me updated about my car throughout the day.

Helpful/knowledgeable and friendly staff, comfortable showroom but poor customer parking facilities/arrangements.

Josh gave the best car handover we have ever had. He explained everything really well and gave us plenty of time to ask any questions. Even got us a brew! We were delighted, thank you.

I already completed a survey last week

Easy to navigate and make the booking. Confirmation sent by email/text.MOT completed within the timescale indicated. Comfortable waiting area with excellent complimentary coffee machine! Great customer service from Carl, explaining the result of the free health check. Also vehicle given a free clean.

excellent communication

Very helpful staff. I was kept up to date with the progress of the repair. They did what they said they were going to do - quite a novelty these days.

The onl;ine form is not really clear and the ideae is really to confirm the car is available for service. It only needs one question freallyTake extra care of customeer and the car. They collected as advised and the return was also advised and was on time as expected. Information of work done was clear and the invoice clear and easy to understand. The key reason though is the way all staff where professional and friendly and did care about top quality service.